Google & YouTube , 7,778 reviews

Overall rating
4.5
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.

February 20, 2023

That's a shame for an official Shopify App :

- Only 1 country targeting feed
- Does not even link UPC/EAN to Merchant center
- So few settings (Cannot desactivater "out of stock" products by example in our feed

Komete XR
France
4 months using the app
Google LLC replied February 22, 2023

Hi there,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

Mario | Shopify

October 18, 2020

App walks you through the process great. A lot of waiting around during the process though. Could be a bit faster but still easy and very pleasant.

Moderso
United States
4 months using the app
December 2, 2019

I had trouble setting up my app and Google shopping called me to assess and get me running. Thanks a lot google!

The Sneaker Addict
United States
8 days using the app
July 16, 2020

Do you rhome work first if add more than one store aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

UPAN Australia
New Zealand
8 days using the app
December 25, 2019

It was easy, although I got confused when it asked me to set up my contact information and it was already there since I opened the account

Palo Santo Clothing
United States
4 months using the app
June 13, 2020

I like this app. Super convenient! I just started using and i got a lot of compliments about how my website looks.

Shea le Buff
United States
4 months using the app
January 24, 2020

Very helpful and easy to use! We decided to use this app so we can get more exposure and credibility.

Quality Urns For Less
United States
8 days using the app
January 19, 2018

I was using the app until it was suggested to upgrade to the shopping channel. Big mistake. Lost all momentum. Sales are down. Shopify gurus can't seem to fix errors that keep happening over and over. Also sending the wrong shipping pricing to Google! Giving the highest priced shipping method. The gurus do not sound like they understand what is happening. Very disappointed. Thinking of trying a different Google Shopping App.

Cruising Outfitters
United States
4 months using the app
July 7, 2022

I installed Google channel and it automated a Smart Shopping campaign for me and it was working beautifully for about two weeks, but then Google Ads Manager prompted me to upgrade my campaign to Performance Max, indicating that ALL Smart Shopping campaigns would be switched to PM in July and that I should do it early to reap greater results sooner. So, as there was not an option to do this in the Google sales channel, I did it directly in Google Ads manager. Now, the old Smart Shopping campaign was disabled and the new PM is not getting as many sales. And, both Google Merchant Center and Ads Manager appear to have completely disconnected from Shopify. Conversions, budget, cost not updating in Shopify at all. When I go to the Merchant center, it tells me the I should connect Shopify's Google channel to advertise, but I'm already advertising! I'm concerned that my conversions are being missed, and that when I update or create new products in Shopify they will no longer sync automatically with Merchant Center or Ads but I have searched high and low for tutorials on how to fix this problem, as it's new. If google is forcing all Smart Shopping campaigns to switch over to PM, then surely this is going to be a big problem for everyone using Google Channel? PLEASE HELP! Thank you.

Vintage Green Review
United States
7 months using the app
Google LLC replied July 12, 2022

Hi there,

Vance here from Shopify. Thank you for taking the time to share your review. Your feedback is extremely important to us. I'm sorry to hear that you've run into issues with Google wanting you to upgrade your Smart Shopping campaigns outside of Shopify. I'm going to look into this further and follow up with you in an email to open up the lines of communication and offer you further support.

Vance | Shopify

October 19, 2020

The apps help me very well. I have lunch in my store, but for a reason, it was incompatible with my store platform. I have changed some in, and now is good

Kind
United Kingdom
4 months using the app