Google & YouTube , 7,735 reviews

Overall rating
4.4
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.

June 3, 2020

Would have been nice to follow up on steps to educate me on how to un-suspend Ads a/c............................................

Magikable Store
United States
3 months using the app
February 1, 2023

I was wondering if there is any documentation about this app, my changes doesn't seem to sync, also I was wondering if there is a way to push all the products again, I was not able to find any option. Once a change is made I also was not able to find any status like "processing" or any indication that my changes are being taken in consideration, any help will be appreciated.

Bella's Flurry
United States
3 months using the app
February 2, 2020

I like this app. Very good service. Nice marketing so on. Very good to online market. This is my opinion.

MRIT store
Italy
6 days using the app
September 26, 2020

New this app lets see what it brings into my business, just hope for the good :) but it is east to use.

Alizaay
Australia
5 months using the app
Google LLC replied September 28, 2020

Hey there!

Charlotte here from Shopify Support. Thank you so much for taking the time to leave a review on the Google Channel. I would be happy to follow up with you and help you get started with using and getting the most out of this app! I will send you an email so that we can chat further. Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team.

Charlotte | Shopify

October 6, 2020

Overall an app that does the job. It was easy to navigate during the setup. I suggest you check it out for yourself.

Caldi Imports
Canada
3 months using the app
March 6, 2020

Yes best ecom
Fashion Nova

American based fast fashion retail company.

Fashion Nova

American based fast fashion retail company.
Fashion Nova

American based fast fashion retail company.

Viralnouva
Morocco
6 days using the app
April 30, 2019

Pretty useless. Doesn't seem to ever verify anything. Products have been waiting for more than a month to be verified, the Google account never gets verified either - and thousands of products can't be removed from the que unless you go through them one by one....

The Perfumerie
United Kingdom
3 months using the app
Google LLC replied May 14, 2019

Thank you for sharing your feedback, we truly value your opinion and appreciate you taking the time to share it with us here so that we can make any necessary improvements.
I’ve followed up with you via email so that we can discuss this further and I can then share your feedback to our development team. Hope to hear from you soon! - Emma, Shopify Support

March 19, 2020

its Nice............................................................................................................................................................................................

Aadhyacollections
India
3 months using the app
Edited July 27, 2019

The most pathetic app by Shopify!
I used the earlier app and it worked like a charm, the new google shopping app is pathetic! PLesae someone take charge and rectify it.
The products are synched with merchant centre, but the app doesn't update it. GTIN and images are perfect, but google cant find it, don't know how to Contact. Please someone with knowledge can get in touch to help?

LightMen Flashlights Store
India
3 months using the app
Google LLC replied August 2, 2019

Thank you for sharing this feedback. I'm sorry to hear about the issues you've experienced with using the Google Shopping app and syncing your products. I would really like to speak with you about this to help troubleshoot this situation from our end, so I'm going to reach out to you via email. Please keep an eye on your inbox for this email and reply directly to me there so that I can assist further. Looking forward to hearing back from you! - Rae, Shopify Support

October 25, 2022

We sell digital blueprints on Shopify and want to have our store connected to YouTube so we can advertise our products under our videos. After spending at least 40 hrs trying to make this possible using the google channel we found that google doesn't support digital products, even though they have categories for it. This problem needs to be addressed by Shopify or google!

Workshop Companion
United States
3 months using the app
Google LLC replied October 26, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify