Google & YouTube , 6,260 reviews
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The app continuously removes all my products from the merchant center and shows them as pending in shopify. Google Shopping Ads are huge for us so when my products are removed out of nowhere, business suffers. This needs to be fixed ASAP.
Hi there, Nidhi here from the Shopify Support team!
I'm sorry to hear that you've been having trouble with the Google Shopping app, I can understand how products getting removed can hurt your business. We appreciate your feedback, and would love to hear more about this so we can do our best to help and share your feedback with our developers.
I am going to follow up with you via e-mail to discuss this issue further and look at what we can do to rectify it. Please be sure to check both your inbox and your junk mail for the e-mail!
Thank you,
Nidhi - Shopify Support
I have been in review for over 2 months!!! No way to understand why or how to expedite. This is by far the worst app I have used.
Thank you for sharing this feedback! I understand how frustrating the wait can be. Typically, Google can take up to 10 business days to review and approve these products. Every product is reviewed individually so it can occasionally take longer. If you find products stuck in the pending status for 2 months, you can check in your Google Merchant Center to see if it's pending. If it is not, reach out to Shopify Support and our technical team can take a look. If it's stuck in pending, it is recommended that you reach out to Google to understand the reason as it is Google that reviews the products. That being said, I’ve followed up with you via email so we can take a closer look at this issue. I hope to hear back from you soon!
- Alex, Shopify Support
This app is a sure fire way to demolish your sales. They publish the highest shipping rate only so it looks like it costs $100 to ship a bottle of wine (priority first overnight rate) instead of $12. They also have so many errors such as UTM missing when my products have barcodes. My products are not showing up correctly or are rejected.
Hi, there. Thank you for providing this feedback, we appreciate your time and value your experience. I'd like to work together with you to make sure that we get the Google Shopping app working for your business.
With regards to the shipping concern that you mentioned, if you are using the automatically synced shipping settings from Shopify then yes, the highest shipping rate will be displayed. The reason is that shipping rates cannot be misrepresented. If Google sees a higher shipping rate offered on your website than what is displayed on your Ad, your account can be suspended.
To clarify, you do have the option to either automatically sync your shipping settings from Shopify, or manually set these rates up in your Google Merchant Center.
Rather than displaying the highest price that is offered for shipping, you can manually set up your shipping rates in your Google Merchant Center by following these instructions: https://support.google.com/merchants/answer/6069284
I've also reached out to you via email so that we can work together to solve any other concerns you have and I can make sure that your feedback is shared with our app development team. I hope to hear back from you! -Emma, Shopify Support
Horrible app. For being a "global" leader, this app and the money you spend is outrageous for NO RETURN!
i don't know why Google don't approve my products and suspended my acc. I don't know what to do to solve it!
It says: Account suspended due to policy violation: Misrepresentation of self or product (Untrustworthy promotions)
To resolve your suspension, you need to go to Google Merchant Center and contact Google support.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with a suspended Merchant Center account. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
I completely see why people leave low ratings on this app. I just set it up and my account was suspended. When I contacted Shopify, they told me to call Google. I call Google, they ask me for a 10 digit number but I only have a 9 digit number and the automated system deleted me. I am so frustrated with both Shopify and Google honestly!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. Although Google would be responsible for lifting the suspension on your account, I'll be reaching out by email to open up the lines of communication and help where I can.
- Nate | Shopify
Unable to use. Instructions by Shopify appear to be inaccurate or out of date across several different pages.
Hi there, thank you so much for leaving us a review! My name is Jonathan and I'm a member of Shopify's support team. I really appreciate hearing from our merchants! Your feedback is crucial to improving the app.
I'm sorry to hear that you found the information we have available to be out-of-date. That can definitely be very frustrating!
If it's okay with you I'm going to follow up with you via e-mail and offer some new, up-to-date resources that I think you'll find much more helpful.
Look out for e-mail soon! I look forward to talking to you.
Jonathan E. | Shopify Support Guru
What a shitty app.... Account got suspended and banned it because of shopify. Now I contacted google and got it lifted but then it STILL doesnt give a good feed.... Very bad app and please fix this, its crucial!!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. I'm sorry to hear about the challenges that you ran into. While Google is fully responsible for lifting account suspensions, I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
It would be fine if it didn't always feed the highest shipping price through to google. Mentioned this to shopify but they didn't seem concerned and told me to look for another app.
Hi there, it's Jonathan from Shopify's support team.
I'm glad you left a review about your experience! It's important that we hear from our merchants so we can ensure that the products we create for them actually work for them.
While the Google Shopping app does use the highest shipping price to the Google Merchant Center, you do have the option to select Manual Shipping Settings. I think this would be a good choice for you, since we don't import any shipping data at this point and you have the chance to set up your data directly in the Google Merchant Center!
I'm going to shoot you an e-mail and walk you through this process, so keep an eye out for that message.
Talk soon,
Jonathan E. | Shopify Support Guru
Google somehow managed to make more products out of the variants we have on our website and subsequently suspended our account.
I should have taken the other reviews seriously.
Hey there,
Thank you for taking your time to provide us feedback about our app. I completely understand that having your Google account suspended can be a frustrating experience. Although Shopify does not have a hand in lifting a suspension from Google's end, I am happy to help you based on my experience. I will be reaching out to you through email shortly. I look forward to speaking to you.
Paola | Shopify Support