Reviews (9,102)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

January 20, 2021

This app is good but not consistent enough for me to continue with if not bringing enough traffic. It seems to work well for a while then drops off. As a new starter even on a low budget it's taking all my profit not sure how long I can preserver.

Special Personalised Gifts
United Kingdom
10 months using the app
Google LLC replied January 22, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. It is truly appreciated and we value all feedback. I'm going to look further into your store and follow up with you in an email to open up the lines of communication here. Hopefully we can find a way to increase the traffic that the channel is driving to the store.

Robyn | Shopify

December 7, 2019

Very helpful and straightforward. We are happy to have this app in our store. Highly recomended.

The Key & The Bench - For Her
United Kingdom
12 days using the app
February 17, 2020

I use this for advertising and so far have been pleased and has brought a lot of traffic to my store.

Shabbydabbsdesign
United States
6 months using the app
Edited May 9, 2020

PALKO JEWELLERY DESIGN
It took me a year of trying ... coming back to it over and over again. FINALLY, for whatever reason, as I really didn't do anything different, my site was compliant. I was able to move along and get things hooked up. However, I'm STILL trying to figure out shipping. I'm trying to do automatic but this app doesn't like it apparently. Still don't know for certain if I have it set up right. Waiting to hear back from support.

Palko Jewellery Design
Canada
10 months using the app
Google LLC replied May 21, 2020

Hey there! My name is Jonathan and I'm a member of Shopify's support team.

Thank you for leaving us this feedback! We really appreciate hearing from our merchants. I took a look and saw that you got in touch with our team about the trouble you were having, but I would still like to follow up and see if you have anymore questions!

Keep an eye out for that e-mail! Talk soon,

Jonathan E. | Shopify Support Guru

January 30, 2018

Still only USD.. this is bs. I'm just back checking. I opened another store in EU earlier this month, that's when i found out that this google extension was totally broken. Luckily i haven't updated it on my first store so that i can still do remarketing and shopping ads as normal there, but i still can't believe how braindead the people that did this has to be. I think the only way to get this fixed and to get the people behind this fired/reputation ruined is for all of us to contact google directly and show them they are losing tons of money because of this.

Aromaportalen Se
Norway
6 months using the app
Edited August 17, 2020

This is a great app for expanding my horizons when it came to marketing and e commerce in general. Works great. very helpful

PerfectAdultStore.com
United States
12 days using the app
December 8, 2019

good

baby1clothes
Saudi Arabia
12 days using the app
July 8, 2019

Love the app. simple yet powerful. Not sure why people are leaving negative reviews as well. Does take a few days to set up and get running. But once all of the products are approved it will do its thing. Had two sales within 72 hours and only spent $7. I can see where if you are not tech savvy you may get confused. However, its called using the resources provided by Google to figure it out. It links up directly with my Google Ads and GA dash boards. This is a must have if you want to be relevant in Google Shopping and Marketplace.

Canari
United States
12 days using the app
Edited March 18, 2020

Easy and straight forward. The steps were easily laid in front of me in an orderly list and only had to input only a little bit of information to get everything checked off.

Furnishing Co.
United States
12 days using the app
January 12, 2023

This app was working perfectly fine for us up until around 30th Dec 2022 when the products were lasted synced. Since then, we've had no product updates and as a result, our pricing on Google is incorrect. We've tried uninstalling the app, and connecting our Google account again but still, no products are being synced.

MLE SKINCARE LTD
United Kingdom
6 months using the app
Google LLC replied January 18, 2023

Hi there,

Thanks for leaving your feedback for the Google channel app. My name is Vance from Shopify support. It sounds like you may have encountered an error with product syncing that's currently affecting a number of merchants. We're actively working to resolve this error. I'll be sending you an email with more details after we've reviewed your store!

Vance | Marketplaces Support Specialist
Shopify