Reviews (8,714)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting visibility and sales through Google Shopping and YouTube integration. They appreciate its seamless setup with Shopify, the ability to tag products in YouTube videos, and the reliable performance. The quality of customer support is also frequently praised, making it a valuable tool for enhancing e-commerce operations.

May 14, 2022

Google suspended my account claiming I had a parked domain... which is not true. I contacted their customer service which was no help. I've now given up and deleted the app. I should have just taken the hint from the previous reviews and avoided this all together.

Fry's Pet Supplies
United States
1 day using the app
Google LLC replied May 18, 2022

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.

Thomas | Shopify

January 6, 2020

I used this app to sale my lashes and to help me make extra money it would be better if it promote the products for free

lasheboutique
United States
3 days using the app
Google LLC replied January 8, 2020

Hi there, my name is Jonathan and I'm a member of Shopify's support team!

I'm so glad to hear that the Google Shopping app is working so well for you. That's fantastic!

I want to follow up with you via e-mail and hear more about your experience to share that feedback with our developers! Please check your inbox and junk mail folder for that message.

Jonathan - Shopify Support Guru

January 18, 2021

The setup was pretty easy, everything is green, but at the end the information exchange beteween the 2 platforms is not ideal yet - google is quite complex and a visualisation of the diefferent componets would be very useful for the initial setup. but thanks, it already a good starting point.

swiss4less
Switzerland
1 day using the app
November 22, 2019

I tried for three weeks to use this piece of junk and the support team was totally worthless as you would expect from google. They offered no help whatsoever in telling me which hoop to jump through to get shopping approved. We should expect better.

HairyFoot.Com
United States
1 day using the app
Google LLC replied November 25, 2019

Hi there! Amy here from Shopify Support. Thanks for taking the time to leave us a review.

I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!

Amy - Shopify Support

May 5, 2021

The app was easy to install and didn't take long to get up and running. I wouldn't hesitate recommending it if you're planning to advertise via Google's services.

bag&bones
United Kingdom
About 3 hours using the app
April 4, 2020

set up add campaign easily. was guided through the process step by step. Found everything easily explained.

Alabama Scale Models
United States
1 day using the app
May 5, 2020

Good ilove it nice view ir best platform.my coutomers comes thank you.
Lovely App. Good worked and safe.

Leifshops
United States
About 2 hours using the app
August 3, 2019

Complete headache and not even remotely intuitive. Wanted to like it because I use Google Adwords. Frustrating.

Quality Valley
Canada
1 day using the app
Google LLC replied August 7, 2019

Thank you for leaving your review and we appreciate you providing us with this feedback. I'm sorry to hear that you find the app to be troublesome and difficult to use.

I would like to know more about what it was you found difficult about the app's usability, and if there's anything I can do to help so that it might become a viable option for you in future. I will be sending you an email shortly about this so please look out for it and send a reply if you'd like to discuss this further. -Victor, Shopify Support

November 25, 2020

i used this app to connect my shopify web site with google and it was very easy and convenient. I recommand it

Vêtements L
Canada
1 day using the app
March 9, 2021

Not too many options with this app, not sure how well it works. Not too many options with this app, not sure how well it works.

Torched Products
United States
2 days using the app
Google LLC replied March 18, 2021

Hey there,

Claire here from Shopify. Thank you for taking the time to leave us a review of the Google Channel. I'm going to follow up with you in an email so I can see if I can help you any further with getting the app set up and working for your store.

Claire l Shopify