Google & YouTube , 7,746 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.
Refine
-
By rating
If you sell drop-shipped items or manufactured items this feed is probably amazing. As a small, custom-work shop, this App has been disappointing. First what it does well. It put -some- of my products on Google shopping ads internationally and brought in a good traffic boost of mostly empty (accidental) clicks from apps that I have to pay for. It also gave me a semi-functional merchant account feed I can use for my own marketing. The Smart Campaign wont allow me to change any settings other than budget so I ended up using the feed with my own Ads in my own campaigns. Now for the difficulties: My Shopify Product database keeps randomly dropping my Google product categories or - GUESSES at what I am selling after I have already chosen the product categories (they get overwritten by SMART?? Machine Learning guessing them). Next, Every. single. time, Google scans my Webpage it produces price random mismatch errors that result in 10-15% of my listings being blocked. At any given time 10% of my products are blocked by Google because of a Google Web Crawler issue. Considering they are all listed properly in my Shopify feed (barring weird category choices by Shopify) this is a pretty high error rate. The Google web crawler locks on the initial displayed product price on my web page. My variants are priced differently according to size. So to Google my Shopify merchant data feed is different than how Google's web crawler sees the web page (I don't think Google crawler is fully compatible with the Shopify Web Page formatting). Finally, Google's solution to fraud prevention and offering price comparisons to meet EU online sales guidelines results in a bias that favors mass-produced item listings. IF I am going to use Google Shopping ads, Google would like me to have a Manufacturer's Part Number for a custom-framed photo and I can't fake a registered number; Google insists on a registered part number to sell my items in the US and some other markets. Even selecting "This is a custom product" allows only limited functions - so for the most part a small custom or hand-made product merchant can't meet those requirements. Therefore this app is not fully functional for everyone.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.
Adil | Shopify
do not recommended to use this app, could not import custom label with csv, could not custom product id
Hi there,
Chris from Shopify here. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Chris | Marketplaces Support Specialist
Shopify
Stayed in sync made never finished syncing had to uninstall. Never moved for weeks after retrying. Maybe you will have better luck. Let me know if you figure it out @jdroyalty
no problem installing or running the app, easy no issues. Not being able to set your ads is the biggest problem with this app. You are not setting your keywords, pictures or what it says. I see my ads all the time and they look like crap. It will flash whichever picture for the product without any explanation on what it is. In proper google ads, my keyword is about 1.80 per click. In this campaign, my rate is 0.11 per click. Also the bounce rate is way high, so this app actually hurts my shop standing with google
Thank you for taking the time to leave your review and for providing this feedback. I can appreciate why the lack of flexibility with regards to keywords and images is restrictive, and how this has had a negative impact on your ratio of keywords to clicks.
We are always seeking to improve the apps we offer, and feedback such as this plays a big part in how we enhance the functionality of these apps over time. I will be submitting your feedback to our development team for their consideration, so thank you again for explaining the issues you've had with the app in a detailed manner. -Victor, Shopify Support
This app was working great! But after a few months, the feed no longer synced with Google Shopping Actions. I have repeatedly contacted support and technical team. They have been no help at all. Very frustrating!
Hi there, my name is Jonathan and I'm a member of Shopify's support team.
I'm sorry to hear that you reached out to our support team and didn't get the information you were looking for. I hope that I'll be able to shed some light on the Shopping Actions error for you!
I'm going to follow-up with you via e-mail and provide that information. Be sure to look in your Junk Mail for that!
I look forward to speaking with you,
Jonathan - Shopify Support
I've tried to configure and reconfigure this app for months, it will approve less than half of my products and disapprove the other half with a reason that doesn't make sense. I'm super frustrated and disappointed.
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify
I've spent months of fixing "contact us", "misrepresentation", etc. and google just keeps sending the same requirement with no clear answer to why my account is suspended. They told me to activate my ads account. I spent money and won't spend more advertising with them is my account is suspended.
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with your account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can provide more information to help get this resolved.
Jason | Shopify
i used this app and i dont have nothing from it till now. i dont know how you to use this.
i thing its need to have a FAQ
Hi there!
Thanks for taking the time to share your feedback! The Google Channel is a great way to sync your products to run a Smart Shopping campaign and list products in Google's Free Listings program. Within the channel, there is also a "Help Center" tab which goes over FAQ's and a step by step walkthrough.
I'll be following up with you via email to offer assistance to help you get the most out of the Google Channel! Chat soon!
Nidhi | Support Specialist
I have had a lot of problems with this app. I installed it recently and I launched a campaign which is automated of course. However, after the products were approved and the campaign started running there was no information on the admin panel about the amount of ad spend. Then when I went to another app called ROI Hunter, on the google ads section of the app it said that I had already spent over $20.00. I am afraid to use this app because the admin panel says there is no ad spend and no activity and then later on I find out that I have in fact spend money on ads. I also had a lot of trouble with messages popping up saying that my shipping rates were not properly set up and that I had to include a range of shipping rates. I wanted to set up one standard free shipping rate for all products in my store.
Thank you for sharing this feedback. I'm sorry to hear about the issues you've had with setting up and using the Google Shopping app, especially in regard to the billing for your ads. In terms of your shipping set up, Google does require specific shipping settings to be in place in order to use the app. This link (http://bit.ly/2LOcskd) helps explain these requirements in more detail.
In order to look into this further and help investigate the billing on your account, as well as the shipping set up, I'm going to reach out to you via email. Please reply directly to my email once you receive it and I'll be glad to assist further. I look forward to hearing back from you! - Rae, Shopify Support
I've had so many problems with this app! i tired contacting support but i keep getting the same response from them which isn't helping me move forward and even use the app!
* UPDATE *
after many emails i finally have the app up are running! Rating changed from 1 star to 3 stars for the simple reason that it took so long to set everything up.
Thank you to Jonathan from shopify for reaching out with an email to help me fix the issues.
Hi there, my name is Jonathan and I am a member of Shopify's support team!
I'm sorry to hear that you've had a poor experience with the Google Shopping app, that's never fun! I'm going to follow up with you via e-mail to see what we can do about turning that experience around for you.
Be sure to watch you inbox (and junk folder!) for that message.
Jonathan - Shopify Support