Google & YouTube , 7,779 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.
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Our shipping rates are automatically generated by the shipping company, and loaded into Shopify without our interaction - yet Google suspended our account because our shipping rates for Google don't match the shipping rates for Shopify... We've asked a total of 8 times for help, and have all but given up. They have sent us the same canned response every time. If you want a headache, you're in the right place!
Hi there,
I'm William from Shopify support, and I want to help you today. I understand that you've been trying to get the shipping rates to sync properly between Shopify and Google. Thank you for taking the time to leave a review, could you please watch your email inbox for a reply from me?
William | Marketplaces Support Specialist
Shopify
The products added here dont get updated. Recently, all my products were marked as errors and hence my ads stopped. No idea how to fix it. Pls help.
Thank you for taking the time to write your review. Errors can occur for a number of reasons so I will be reaching out by email shortly to learn more about these errors and then advise on resolving them. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
É preciso dezenas de configurações para uma simples ativação, o que, pode levar a dezenas de erros já que o sistema reprova TODOS os produtos, não reconhece o site apesar de estar "verificado e reivindicado", não informa quais os problemas da recusa dos produtos, você se mata corrigindo uma centena deles e....nada muda....
É para o site pequeno não aparecer mesmo não é?
Guys what's the problem? The plugin does not work! He doesn’t submit the feed to the Merchant Center. They banned all my stores for breaking the rules! What to do???? I'm in a panic. My customers are in shock! 5 stores and everyone went out due to errors in your plugin!
Hi,
I'm Cíara from Shopify support, thanks for taking the time to review the app. It's never good when your products don't correctly sync across, so I'm going to follow up with you directly via email, so we can get to the bottom of what's going on, and get this fixed for you.
Keep an eye out on your email for my reply!
Cíara | Shopify Support
having issues synching products from Shopify to google for shopping feed, I have been waiting 3 weeks for a response from google and
Hi there,
Jordan here from Shopify support. Thank you for taking the time to leave a review of the Google channel app. Your feedback is incredibly valuable.
If you ever need any support with syncing your products through the Google channel, you can always click the "Get Support" button found in the top right hand corner of channel in your Shopify admin. However, I will send you an email to open the lines of communication where we can work together to successfully sync your products to Google.
Jordan | Shopify
I really need this to work in Europe
It took me hours/days/months to figure out how to set up this Google merchant account channel (from both parties, Google and in Shopify) and it still continuously sending issues for unknown reasons, no explanations, no support to fix those errors...... With the time I spent to set-up this channel, it would a be much better and more productive if I was going to promote my products in person door to door.
Basic plan is $30 a month and feeling that is not worth it..!
Hi there,
Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. I can understand the difficulty of this situation. I've sent you an email to offer further support and help resolve this.
Vance | Shopify Support
Incredibly clunky and time consuming. Pretty disappointed in Shopify for not putting any actual effort into this and making it a functional app.
Thank you for sharing this feedback! Shopify works hard to ensure that our apps have an efficient workflow and meet the needs of our merchants. Our support team is available 24/7 for any issues you experience with our platform. That said, I’ve reached out to you via email so we can dig into the specific concerns you have and log this feedback with our developers. I hope to hear from you soon! - Lauren, Shopify Support
*Update May 2020*
I will keep updating my review until all the issues are fixed
I keep having to open tickets to get this app working and the constant babysitting of the feed is getting frustrating.
The following issues still remain:
1. CSV import is broken, the metafields in the csv are outdated and are ignored by both Shopify and Google Merchant Center. The only bulk way to update the correct Google Shopping fields is with a paid app or using the bulk editor.
2. The only way to use the free bulk editor is you have to click manage availability from the app, you cannot use the normal bulk editor, which means you cannot filter products you want to edit.
3. Bug: if you have a product with variants and one of the variants has UPC filled in and the other variant does not have a UPC the app pre check will complain your UPC has the wrong digits and will not submit the variant to Google Merchant Center.
4. The feed stalls frequently and you have to open a ticket to get the team to resync your products. If you are not careful you will be missing products in the feed and several times your feed will expire and Google will delist all your products.
5. If google flags an issue with a product and you go and fix it, depending on the issue the shopify app will fail to reimport that product and submit back to google. I have several where I entered UPC wrong, google flagged it, I fix the UPC and the product disappears from the feed. You have to open a ticket with the team to have them re import your feed.
*I know the team is trying and they are working on this app, but they really need more technical help or resources, this is an import app/feature for shopify and critical to every business.
Hi there, my name is Jonathan and I'm a member of Shopify's support team.
I'm sorry to hear that you've had a bad experience with the Google Shopping application thus far. I can imagine that's very frustrating!
We sync your product catalogue with Google once a day, unless nothing has been changed in which case it is approximately once every 15 - 20 days, but should anything come up that requires a sync of your products you can always reach out to our team and we can sync your catalogue from our end if it's warranted.
I'm so sorry to hear that you've had that experience with our team in the past, and I’d love to help make it right by reaching out via e-mail and determining if there's anything else I can do to make the Google Shopping application work for you. I'll be in touch very soon!
Jonathan E. | Shopify Support Guru
Great, when it worked.
This app does not properly read our tax settings and constantly defaults every state to taxable, with shipping set to not taxable. We have tax nexus in roughly half the US states; half of these still charge tax on shipping. This default behavior of resetting the tax settings despite what I have manually configured in Merchant Center has caused our google merchant account to be suspended, and I'm stuck in a neverending loop of shopify pointing their fingers at Google, and Google pointing at Shopify. It's hopeless.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify