Gooten: Print on Demand

This has been a nightmare. Its been 3 days since trying to switch my store over from another very popular POD company. Gooten has better prices and variety but also much higher shipping.

When pushing a product to your store, you have NO control over the mockups. They are mandatory for ALL variants. Want 8 shirt colors in 5 sizes? Your store will have 40 images with no way to edit them that takes less than an hour or 2. PLUS the mockups are labeled incorrectly, so editing from a csv file is nearly impossible.

I REALLY wanted to like this service but its almost unusable. PLUS you need to orient your artwork for each individual variant! This can be done by editing your art for EVERY product by trial and error of uploading, checking if it fits, editing, repeat, because otherwise you would have to edit 80 variants for each T shirt! It's still a functional app but they need to make critical changes and realize many people start stores while working other fulltime jobs.

I hope to find work arounds to these very time consuming and frustrating issues but each step forward reveals another clumsy design of this app.

If shopify adds bulk delete (crazy that this doesnt exist yet!) a few of these issues would be solved but other sloppy design issues remain.

customer service is basically email/ticket only and respond about once or twice a day. they try to be helpful but no chat support = very long timeline to fix one problem.

I am very disappointed, I am ready to go to work and create designs for my business and for the life of me...cannot even figure out how and where to begin. There is NO information on how it all works for your own designs

I wanted to experiment with Gooten because they had a great range of product which I couldn't find from other suppliers - turns out they don't supply everything under one roof, all they do is act as a middle-man to manufacturers. This wouldn't necessarily be a problem, but it means that because a single shopping cart will be sourced from multiple locations, cost of shipping nearly doubled the initial cost of my sample cart - I suspect it would be cheaper to go with a more expensive supplier that ships everything from under one roof (plus the security of dealing directly with the manufacturer and not a middle-man, and the satisfaction/ease of everything arriving in one box). Not a realistic solution for anyone trying to source multiple products through them.

I used Gooten to order art prints which I was hoping to sell through my website. The app's UI was clunky and unintuitive. Shipping was very expensive, and I ended up spending quite a lot just to get four samples. When the prints arrived, it became immediately obvious that Gooten doesn't take quality seriously. Image contrast was blown way out of proportion, and the colors lacked the richness and nuance of the source material. I would not recommend this app for artists. Given the limited inventory of POD items, I don't know why you'd choose Gooten over its competitors.

I ordered a few posters to test product and unfortunately was not impressed with product quality. My personal use case is specific: I need fine crisp lines, but the prints I received were blurry either due to image post-processing or the ink seeping on the paper. This could perhaps work for a large photo, but I still say it's not good quality. Also, my poster arrived in a triangle tube which was not properly secured closed with tape so it was partially open and the tube itself wasn't *crushed* but it had definitely taken a couple blows. So had my poster unfortunately which left it with some creases. Also, the turnaround time was really, really bad... It took something like 9 days for my poster to even be printed. I ordered one express and one standard and the standard package will have taken 2 full weeks from order to arrival, which I can see being a customer service headache for myself. I would rate a two but I can't speak for their quality on other products like shirts, etc, and they are definitely one of the top price competitors. Ultimately for my current use case, Gooten isn't very good. You should consider getting HP indigo presses or if you already have them, allow posters to be printed on them.

I sell original digital art on my new shop reralimpressions.store and as a new business i did and am still doing research to find or change my print on demand service. I came across gooten and gave it a shot along with gelato and prodigi. for pricing its a tie with gelato being the most competive canvas pricing. uploading images in bulk is very easy and efficient. The one primary reason I am not using them as my primary pod company is that gooten is behind the others when it comes to product creation for canvas prints, If my image is not exactly the canvas size i can only crop it not resize it to fit. Prodigis app does this best as it automatically recomends print sizes and also alows you to resize but they are the costliest of thr three in comparison. Gelato allows resizing but its a bit less user friendly. If Gooten offered a product import service like Prodigis concierge service for customers offering a large amount of products with them or if they had a better interface i would choose them over any other but for now it seems they arent the best fot for my needs.

Great customer service! Products take much longer than other services I've used though :( But the quality is good and i'm happy with both their DTG and DTF garments!

As a small business, I am all about cheering on companies. I know crap happens and am always willing to give second and even third chances. My head is still spinning from this experience though, but my 3 biggest complaints are:

1. I connected with Etsy and Shopify. I added three products. Within a couple of hours, the products somehow un-synced themselves. I wrote customer service. They wrote back a day later and just said it must be a glitch - sorry, but here's how to fix it. I was a little irritated on day one I had to re-sync items myself without any explanation as to why this happened to begin with. However, crap happens, so I shrugged my shoulders and tried again. I re-synced and added a couple other items. They all un-synced again. I was told their tech team was looking into it and they closed my case right away. Haven't heard back. After a few days, I wrote about the problem again and just got a "so sorry to hear you had issues" response. No help. No answers. Nada. Zilch.

2. My biggest gripe about the actual process of loading products is that other sites let you list various styles in one listing (Printful, teesource, etc) AND you can use the same design file for all products. Each product had various file size requirements, so I couldn't use the same file for a t-shirt as for a hoodie...but you can't use too big of a file for smaller products either. Ridiculous. I ordered a variety of products from 5 other sites and not one of them ever fussed about files and the products turned out great! Furthermore, I had to list every style separately on Gooten, which for SEO reasons, I hated.

3. I ordered samples and have yet to receive them. They are still in production. I ordered sample products from other sites AFTER this sample order and have them back. Dear Gooten, if you can't send out samples in a timely matter, how can I trust you will ship customer orders according to YOUR own set timelines? There are no holidays right now either. I've messaged - no explanation. I asked for my sample order to just be canceled then. They said they couldn't because it is in production. I don't see anywhere where samples have a much longer processing time then regular orders. I might have to get my credit card company involved since they haven't met their own turnaround time and aren't very helpful in offering insight.

Like I said earlier, I've ordered from 5 other companies and didn't have ONE problem. I wanted to go with Gooten because they had all the products I wanted to offer, so I wouldn't need more than one app, but I can't believe how horrible of experience this was. I'm glad to find out right away instead of having customers breathing down my neck on top of it all.

Steer clear Shopify friends.

This app features products to sell that I have not found through other companies. It's easy to use and I'm really enjoying the process so far!

Haven't had any problems, but I do wish we can contact them through phone when immediate concerns needs assistance.