Gooten: Print on Demand , 455 Rezensionen

would be nice if I was able to simply download the app & use it like all other apps but apparently it's difficult to try to sign up & actually use it...

it's impossible to log in I looked up and down the whole page and through each option to no avail. they do not care that we need to gain access after we set up the account

I’ve been using this app for more than a year I spent a lot of time setting up all the products and images on my website. I’ve had an ongoing problem with them claiming they’ve sent orders out and when you check the tracking number they’ve never been shipped when you ask UPS they’ve never seen the packages! This is not a one time occurrence but has happened several times now it’s unacceptable . Rather than acknowledged the problem and fix it they continue to make up stories that the packages are lost in transit . They have hurt my reputation with several of my longtime good customers. They will continue to claim they mailed the packages anyway. And when you’re trying to get the reprint sent out it takes three days or more for them to respond often times through email because there’s no phone support Are used to have a manager I could reach out to you now they’re telling me I have to spend $25,000 in Prints every quarter to have access to a manager! In the tbeginning I was satisfied with this service but now it’s turned into a giant headache for me and my customers

2 Orders, 1 customer.
8/7 order date. 8/11 product shipped. Today is 9/13 and customer has not received the item. Gooten's 'manufacturer' has not received the item back (return to sender) - and they won't ship out a replacement until they get it back. Normally I would agree with this, but not in this circumstance. Order #2 - Customer decides to order again and send to different address. Order was placed 8/25. Today is 9/13 and the order has not started fulfillment yet. --- I will update this with Gooten's resolution as I'm still waiting to hear one. Not likely going to be good and I'm ready to halt all business relations with them.

There's hardly any customer service. They are not like the other POD services I used in the past. If you need help you probably won't get any. I am about to cancel my orders and move to another POD in the middle of it.

I was looking to sell some of their phone cases. I was surprised at the high cost of their Phone case wallet but ordered a sample. VERY CHEAP AND POORLY MADE. Since I paid less for another one at RETAIL cost I expected this one to be very nice since it was more at WHOLESALE cost but it was awful. There customer service is very slow too!

Started out good but now I have been receiving complaints about broken products from customers and have been waiting well over a month for a reply from gooten support, i ended up having to take a loss and refund the customers because gooten support is non existent. Avoid at all costs.

Started out good but now I have been receiving complaints about broken products from customers and have been waiting well over a month for a reply from gooten support, i ended up having to take a loss and refund the customers because gooten support is non existent. Avoid at all costs.

Update: Response to Gooten reply to this review.

"we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten"

I have, and still been waiting for over a week now with no response. How about something of substance rather than getting me to run through hoops that won't solve anything.

I've been waiting for the response from the support team for more than TWO MONTHS - 2 MONTHS WITHOUT THE REPLY!!!

Don't use it if you want to have a reliable partner.

Their customer support is one of the worst you can deal with. They just have a template they keep repeating. I had an issue with an order so I wanted to update but they cannot change it once it goes to the production, so I asked if they can atleast cancel the shipping since it just been one day since I placed the order and it has not even been printed. The customer agent tells me they cannot change anything once the order is placed. Absolute ridiculous talking with these guys, it is exactly like talking to a wall. I am surprised with 4.3 rating probably all fake reviews or paid reviews. My products include Posters, canvas, Framed Poster. I highly recommend using Printify, Printful or Print Pigeons. Gooten should be the last thing that comes to ur mind.

Awful customer service with little to no follow up majority of the time. Had to disable multiple products (tumblers and fanny packs) due to way too many quality control issues -- wrong products from other stores arriving to my customers, fanny packs arriving with the zipper sewn into the seams, items arriving with zippers sticking or strings hanging, prints not aligning properly and tumblers arriving without lids CONSTANTLY. Bottom line, if you're looking for quality products - do not use Gooten, I'm honestly going to remove the app and my account.