Gooten: Print on Demand , 485 Rezensionen

Gesamtbewertung
4,4
Anzahl pro Bewertungsstufe
  • 65 % der Bewertungen sind 5 Sterne
  • 16 % der Bewertungen sind 4 Sterne
  • 5 % der Bewertungen sind 3 Sterne
  • 4 % der Bewertungen sind 2 Sterne
  • 10 % der Bewertungen sind 1 Sterne
3. Januar 2018

I wanted to experiment with Gooten because they had a great range of product which I couldn't find from other suppliers - turns out they don't supply everything under one roof, all they do is act as a middle-man to manufacturers. This wouldn't necessarily be a problem, but it means that because a single shopping cart will be sourced from multiple locations, cost of shipping nearly doubled the initial cost of my sample cart - I suspect it would be cheaper to go with a more expensive supplier that ships everything from under one roof (plus the security of dealing directly with the manufacturer and not a middle-man, and the satisfaction/ease of everything arriving in one box). Not a realistic solution for anyone trying to source multiple products through them.

Dogs Of History
Australien
16 tage mit der App
Bearbeitet am 19. März 2021

I used Gooten to order art prints which I was hoping to sell through my website. The app's UI was clunky and unintuitive. Shipping was very expensive, and I ended up spending quite a lot just to get four samples. When the prints arrived, it became immediately obvious that Gooten doesn't take quality seriously. Image contrast was blown way out of proportion, and the colors lacked the richness and nuance of the source material. I would not recommend this app for artists. Given the limited inventory of POD items, I don't know why you'd choose Gooten over its competitors.

Wolff Studio
Vereinigte Staaten
15 tage mit der App
Gooten hat geantwortet 21. Mai 2021

Hey there! We are upset to see your experience hasn't been positive. Our customer support team always wants to hear about these types of issues and experiences so we know how to help you and how to better ourselves for the future. Thank you for your patience as we work this out.

30. Juni 2017

I am very disappointed, I am ready to go to work and create designs for my business and for the life of me...cannot even figure out how and where to begin. There is NO information on how it all works for your own designs

R A W Ts
Vereinigte Staaten
10 tage mit der App
8. Mai 2020

I ordered a few posters to test product and unfortunately was not impressed with product quality. My personal use case is specific: I need fine crisp lines, but the prints I received were blurry either due to image post-processing or the ink seeping on the paper. This could perhaps work for a large photo, but I still say it's not good quality. Also, my poster arrived in a triangle tube which was not properly secured closed with tape so it was partially open and the tube itself wasn't *crushed* but it had definitely taken a couple blows. So had my poster unfortunately which left it with some creases. Also, the turnaround time was really, really bad... It took something like 9 days for my poster to even be printed. I ordered one express and one standard and the standard package will have taken 2 full weeks from order to arrival, which I can see being a customer service headache for myself. I would rate a two but I can't speak for their quality on other products like shirts, etc, and they are definitely one of the top price competitors. Ultimately for my current use case, Gooten isn't very good. You should consider getting HP indigo presses or if you already have them, allow posters to be printed on them.

Dot & Line Co.
Vereinigte Staaten
14 tage mit der App
Gooten hat geantwortet 18. Juni 2020

Hi, thank you for your review! We appreciate your feedback and are always looking to improve.

One of the unique qualities of print-on-demand products is that products are made one at a time, which can sometimes lead to small variances. That being said, we do apologize for any order issues, and if your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten

Additionally, we apologize for the delays in fulfillment and customer support, and that is understandably very frustrating. For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. This has, in turn, affected our customer support team. While our team is working hard to respond to every request, our response times are longer than usual. We greatly appreciate your patience as we manage these challenges.

17. Februar 2021

I sell original digital art on my new shop reralimpressions.store and as a new business i did and am still doing research to find or change my print on demand service. I came across gooten and gave it a shot along with gelato and prodigi. for pricing its a tie with gelato being the most competive canvas pricing. uploading images in bulk is very easy and efficient. The one primary reason I am not using them as my primary pod company is that gooten is behind the others when it comes to product creation for canvas prints, If my image is not exactly the canvas size i can only crop it not resize it to fit. Prodigis app does this best as it automatically recomends print sizes and also alows you to resize but they are the costliest of thr three in comparison. Gelato allows resizing but its a bit less user friendly. If Gooten offered a product import service like Prodigis concierge service for customers offering a large amount of products with them or if they had a better interface i would choose them over any other but for now it seems they arent the best fot for my needs.

realimpressions
Vereinigte Staaten
14 tage mit der App
Gooten hat geantwortet 17. Februar 2021

Hi there! Thanks so much for leaving your feedback. We are constantly looking at new ways to improve our features and your insights are very valuable.

We are currently working on a new product import feature and if you are open to discussion, we would love to connect with you and get your thoughts. Please email us at product@gooten.com. We hope to hear from you!

4. März 2019

As a small business, I am all about cheering on companies. I know crap happens and am always willing to give second and even third chances. My head is still spinning from this experience though, but my 3 biggest complaints are:

1. I connected with Etsy and Shopify. I added three products. Within a couple of hours, the products somehow un-synced themselves. I wrote customer service. They wrote back a day later and just said it must be a glitch - sorry, but here's how to fix it. I was a little irritated on day one I had to re-sync items myself without any explanation as to why this happened to begin with. However, crap happens, so I shrugged my shoulders and tried again. I re-synced and added a couple other items. They all un-synced again. I was told their tech team was looking into it and they closed my case right away. Haven't heard back. After a few days, I wrote about the problem again and just got a "so sorry to hear you had issues" response. No help. No answers. Nada. Zilch.

2. My biggest gripe about the actual process of loading products is that other sites let you list various styles in one listing (Printful, teesource, etc) AND you can use the same design file for all products. Each product had various file size requirements, so I couldn't use the same file for a t-shirt as for a hoodie...but you can't use too big of a file for smaller products either. Ridiculous. I ordered a variety of products from 5 other sites and not one of them ever fussed about files and the products turned out great! Furthermore, I had to list every style separately on Gooten, which for SEO reasons, I hated.

3. I ordered samples and have yet to receive them. They are still in production. I ordered sample products from other sites AFTER this sample order and have them back. Dear Gooten, if you can't send out samples in a timely matter, how can I trust you will ship customer orders according to YOUR own set timelines? There are no holidays right now either. I've messaged - no explanation. I asked for my sample order to just be canceled then. They said they couldn't because it is in production. I don't see anywhere where samples have a much longer processing time then regular orders. I might have to get my credit card company involved since they haven't met their own turnaround time and aren't very helpful in offering insight.

Like I said earlier, I've ordered from 5 other companies and didn't have ONE problem. I wanted to go with Gooten because they had all the products I wanted to offer, so I wouldn't need more than one app, but I can't believe how horrible of experience this was. I'm glad to find out right away instead of having customers breathing down my neck on top of it all.

Steer clear Shopify friends.

My Sassy Gifts
Vereinigte Staaten
7 tage mit der App
19. August 2022

This app features products to sell that I have not found through other companies. It's easy to use and I'm really enjoying the process so far!

Melanie Posner Shop
Vereinigte Staaten
Etwa 11 stunden mit der App
Gooten hat geantwortet 5. Oktober 2022

Hi! Thanks so much for leaving us a review! We are thrilled to hear you have enjoyed your experience with us, and look forward to continue working with you.

16. Juli 2022

Haven't had any problems, but I do wish we can contact them through phone when immediate concerns needs assistance.

Nahui Residence
Vereinigte Staaten
5 tage mit der App
Gooten hat geantwortet 5. Oktober 2022

Hi there and thank you for the review. We appreciate your feedback! We are thrilled to hear you are enjoying Gooten so far. We hear your concerns about our customer support. We do have an SLA of 72 business hours and feel confident in our team and their ability to assist our partners with their needs as best they can in that time frame. If you ever have another concern please submit another ticket and they will address all concerns once they connect with you! We appreciate your patience. Thank you for working with Gooten!

16. November 2022

Gooten is great! I love the shipping / production times and the products are much better quality than expected. Only thing I wish was better was the mock up image generation. Some of them did not look as great as I would expect.

chriskcreates
Vereinigte Staaten
5 tage mit der App
11. Mai 2020

It’s not bad but there are better options for what I was looking for. (Drop-shipping Apparel) I found other websites that were much more helpful to my needs. That being said Gooten is a great place to start

The Croesus
Vereinigte Staaten
8 tage mit der App
Gooten hat geantwortet 18. Juni 2020

Hi, thank you for your review! We appreciate your feedback and are always looking to improve. If there's anything we can help with or if you have any concerns, please let us know at hello@gooten.com.