Gooten: Print on Demand , 445 Rezensionen

Anzahl pro Bewertungsstufe
  • 63 % der Bewertungen sind 5 Sterne
  • 16 % der Bewertungen sind 4 Sterne
  • 5 % der Bewertungen sind 3 Sterne
  • 4 % der Bewertungen sind 2 Sterne
  • 11 % der Bewertungen sind 1 Sterne
6. Mai 2023

it's impossible to log in I looked up and down the whole page and through each option to no avail. they do not care that we need to gain access after we set up the account

Bohemian Haven LLC.
Vereinigte Staaten
So lange wurde die App verwendet: Fast 4 jahre
30. Januar 2023

would be nice if I was able to simply download the app & use it like all other apps but apparently it's difficult to try to sign up & actually use it...

Fleeky Kat
Vereinigte Staaten
So lange wurde die App verwendet: 11 tage
Gooten hat geantwortet 13. Februar 2023

Hi there, thank you for leaving us a review and for the feedback. We hear your concerns about the sign up process. We're always looking to improve and our support team is able to assist you with any issues that arise. Please feel free to submit a request and they can address all concerns once they connect with you! We appreciate your patience.

30. Mai 2022

I’ve been using this app for more than a year I spent a lot of time setting up all the products and images on my website. I’ve had an ongoing problem with them claiming they’ve sent orders out and when you check the tracking number they’ve never been shipped when you ask UPS they’ve never seen the packages! This is not a one time occurrence but has happened several times now it’s unacceptable . Rather than acknowledged the problem and fix it they continue to make up stories that the packages are lost in transit . They have hurt my reputation with several of my longtime good customers. They will continue to claim they mailed the packages anyway. And when you’re trying to get the reprint sent out it takes three days or more for them to respond often times through email because there’s no phone support Are used to have a manager I could reach out to you now they’re telling me I have to spend $25,000 in Prints every quarter to have access to a manager! In the tbeginning I was satisfied with this service but now it’s turned into a giant headache for me and my customers
Vereinigte Staaten
So lange wurde die App verwendet: Mehr als ein jahr
18. Mai 2022

I was looking to sell some of their phone cases. I was surprised at the high cost of their Phone case wallet but ordered a sample. VERY CHEAP AND POORLY MADE. Since I paid less for another one at RETAIL cost I expected this one to be very nice since it was more at WHOLESALE cost but it was awful. There customer service is very slow too!

Happy Day Boutiques
Vereinigte Staaten
So lange wurde die App verwendet: 13 tage
11. November 2021

There's hardly any customer service. They are not like the other POD services I used in the past. If you need help you probably won't get any. I am about to cancel my orders and move to another POD in the middle of it.

Designs By Wildside
Vereinigte Staaten
So lange wurde die App verwendet: 11 monate
Gooten hat geantwortet 11. November 2021

We are sorry to hear about your experience in working with us - We understand your concern and are always looking for ways to improve, could you please email us at We would like to figure out how to support you better. Thank you.

13. September 2021

2 Orders, 1 customer.
8/7 order date. 8/11 product shipped. Today is 9/13 and customer has not received the item. Gooten's 'manufacturer' has not received the item back (return to sender) - and they won't ship out a replacement until they get it back. Normally I would agree with this, but not in this circumstance. Order #2 - Customer decides to order again and send to different address. Order was placed 8/25. Today is 9/13 and the order has not started fulfillment yet. --- I will update this with Gooten's resolution as I'm still waiting to hear one. Not likely going to be good and I'm ready to halt all business relations with them.

Wizzle World
Vereinigte Staaten
So lange wurde die App verwendet: Fast 2 jahre
Gooten hat geantwortet 14. September 2021

Hi there, we deeply apologize for your less than satisfactory experience. We hear your concerns, and will pass all feedback along to our team. Please reach out to us with more info if you would like, so we can connect you with a team member to assist in correcting your experience. Thank you.

6. Juni 2021

Honestly, we liked their products and hope to continue using them but their customer service is awful. No way to contact them except email and they take days or weeks to respond and then more time to try to get the problem resolved. We have 2 open issues with them that have been ongoing for weeks and neither is resolved. One is my product was being sent to a customer missing a part. Still no resolution or communication. Very frustrating.

Bird Etiquette
Vereinigte Staaten
So lange wurde die App verwendet: 2 monate
Gooten hat geantwortet 10. Juni 2021

Hi there. Thank you for leaving us a response. We always appreciate getting your feedback to note ways we can improve. Please send us your order ID or ticket number so that our customer support team can assist you in correcting your experience. Thank you for your patience!

16. Dezember 2020

Terrible company. Shipped the wrong item completely and when I asked to get the right one they put it on hold for "copyright reasons" I did the art myself and they need (Commercial proof) so I cant just send them the art. they have already produced about 8 of these exact products for me but now they wont do it because its a reprint. I have asked for the manufacturer but gooten wont give it to me because they know they are a Piece of SH*T company that deserves to be bankrupt. and would lose all their customers because they are terrible. I have had so many problems with them. Just find another site if you can. They do not treat their customers well and DO NOT DESERVE YOUR BUSINESS. This company makes me so mad I had to share this.

Starving Brand
Vereinigte Staaten
So lange wurde die App verwendet: 9 monate
Gooten hat geantwortet 17. Dezember 2020

Hi there,

I was sorry to hear about your experience with Gooten! We work with thousands of partners across emerging and well-known brands, and try to be judicious stewards of copyright protections. Occasionally we do have a miss as we process thousands of orders a day for our partners, and then reach out to our partner during subsequent orders if something in particular stands out (such as this instance). I am happy to speak to you more about how we can work together on future orders and ensure consistency in processing. We love your creativity and would like to make this right.

Marc Ray
Head of Partner Success

22. November 2020

The worst print on demand company I have ever used. Orders were delayed, customer service took days to respond, then would respond with a canned up, scripted response that did not address the issue, the user interface was extremely slow, at one point it stopped syncing with my shopify store and I didn't know the orders weren't getting printed. The cutting boards image was dull (the same file that came out bright with my other POD). The last straw is when my customer bought a puzzle as a gift and the tracking said it arrived and it never did (I have confirmation from the PO that they never received the package) and then I emailed the Gooten help desk and NO RESPONSE. **If you care at all about your business reputation then do not use Gooten, too risky.

Noelle Dass Artimals Studio
Vereinigte Staaten
So lange wurde die App verwendet: 3 monate
Gooten hat geantwortet 14. Dezember 2020

Hi there. We deeply apologize that you have had a negative experience and understand your frustrations. We want you to know that all aspects of our process are thorough and constantly monitored to ensure that our product issue rates stay consistently low. Our customer support team has an SLA of 72 business hours and are available to respond Monday to Friday 9AM-5PM EST. Our support team works so hard to provide the best to our partners to ensure a positive outcome. We are disappointed to hear that you experienced otherwise and want to learn more about it. Please submit a ticket through our help desk so our support team can assist you further. Again, we deeply apologize. Thank you for your patience.

Bearbeitet am 29. September 2020

Awful customer service with little to no follow up majority of the time. Had to disable multiple products (tumblers and fanny packs) due to way too many quality control issues -- wrong products from other stores arriving to my customers, fanny packs arriving with the zipper sewn into the seams, items arriving with zippers sticking or strings hanging, prints not aligning properly and tumblers arriving without lids CONSTANTLY. Bottom line, if you're looking for quality products - do not use Gooten, I'm honestly going to remove the app and my account.

Woof Cultr
Vereinigte Staaten
So lange wurde die App verwendet: Mehr als ein jahr
Gooten hat geantwortet 1. Oktober 2020

We deeply apologize for your less than satisfactory experience. We hear your concerns, and will pass all feedback along to our team. We would also love a chance to discuss these issues with you further, and investigate a bit more on the order issues and lack of communication. Please reach out to us with more info if you would like, so we can connect you with the right member of our team and make this right. Thank you