Gooten: Print on Demand

Biggest issue i have with them is the customer service is trash, they make it very difficult to contact them and when you finally do they say they will get back to you with 36 business hours. which they have not. which is not good if you are trying to run a business through their POD service and fix problems as they arrive. Right now im having trouble with one of the hats, it tells me the required image size for the print area, i have made the image exactly that and even tried smaller but every time i try to upload it says the image is to big even though it is well with in the guide lines. Im to far in now to switch to another POD service but i highly recommend going to any other company. Gooten is all around a nightmare. Also shipping costs are a nightmare, they charge shipping from each production site where they print the merch, which is understandable. however im currently trying to order 3 different products from two production sites. the hat shipping will cost 7.99, im also ordering a pair of socks and a fanny pack but they come from a different print location, they are charging 23 usd dollars shipping for this one. im in canada so the equals close to fifty dollars shipping for a hat, pair of socks and a fanny pack. Try convincing a customer thats a good shipping rate... like ive already said gooten is awful to deal with. FIND ANYTHING ELSE

Gooten is the most fragmented disconnected print on demand supplier / Middleman I have used. I thought since they were slightly cheaper than printful it would be worth the switch, but I have had nothing but constant headaches with them. Nothing is seamless you almost have to manually do everything and there is hardly anything online when it comes to support. Seriously don't waste your time here.

I can't recommend this app in good faith to other sellers.
Most of their items are supposed to ship within 4 business days however they often miss this deadline. This will result in your orders arriving late, which will result in upset customers and will negatively impact your business.

Gooten is not a company you should trust with your store's reputation as they will inevitably damage it. They have poor customer service that isn't proactive, doesn't take accountability and consistently makes excuses about late orders.

I've gone as far as to reach out directly to their CEO Brian Rainey and CTO/Co-founder Micah Smith about my problems but did not get any response.

it's impossible to log in I looked up and down the whole page and through each option to no avail. they do not care that we need to gain access after we set up the account

Zero customer service. Try googling a number to call, try finding it on their site....You won't be able to find it. Want to submit a help ticket? Great, they will avoid responding until the problem remedied itself, ex. missing package, pending product...Don't get me wrong their prices are competitive but their customer help is less than useless. I've submitted 3 help tickets over the last 10 days, and haven't heard back from a single one. I'll be taking my business elsewhere.

Honestly, we liked their products and hope to continue using them but their customer service is awful. No way to contact them except email and they take days or weeks to respond and then more time to try to get the problem resolved. We have 2 open issues with them that have been ongoing for weeks and neither is resolved. One is my product was being sent to a customer missing a part. Still no resolution or communication. Very frustrating.

I've been waiting for the response from the support team for more than TWO MONTHS - 2 MONTHS WITHOUT THE REPLY!!!

Don't use it if you want to have a reliable partner.

Their customer support is one of the worst you can deal with. They just have a template they keep repeating. I had an issue with an order so I wanted to update but they cannot change it once it goes to the production, so I asked if they can atleast cancel the shipping since it just been one day since I placed the order and it has not even been printed. The customer agent tells me they cannot change anything once the order is placed. Absolute ridiculous talking with these guys, it is exactly like talking to a wall. I am surprised with 4.3 rating probably all fake reviews or paid reviews. My products include Posters, canvas, Framed Poster. I highly recommend using Printify, Printful or Print Pigeons. Gooten should be the last thing that comes to ur mind.

Tried to test one product. The wrong material was sent 3 times. They sent 2 replacement orders and a refund on the third, but are now still claiming the material was cotton. They all say 100% polyester fiber on the tag and I sent numerous images! It's either a scam or one heck of a delusion.

I used to love Gooten, but there's a big problem with them changing their items without proper notice to sellers. The first time I ran into this was with their bandanas. They started out as great quality, with a slight sheen and a soft knit, but then they changed to a terrible tight, shiny, stiff knit and the edges were never right. I let that slide because they refunded me and I appreciated their other products.. However, two weeks ago I reached out to see why two of my customers' orders hadn't gone through. Customer service said they'd look into it, but I haven't heard anything since, even after sending a follow up email. Today I decided to manually place their orders, come to find out the product they ordered had been changed completely, in shape and material, and the original I had on my website was no longer available. The original product was perfect, and this new one looks terrible on their website. It seems they're cutting costs and quality is being decreased, but of course the prices are the same. Very disappointed. I can't continue to use Gooten knowing that my products can be changed randomly without any proper notice to me and that my customers could receive terrible products that are different than what I first received when I wanted to make sure of their quality before selling them.