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Absolutely the Best!! We have been using Gooten for about 6 months now and testing various products getting ready to launch our Shopify store. The quality of the products has been very good and tech support is excellent - and quick. During the time we have been using they have been making improvements to their admin area which just keeps getting better and better. My understanding is that they are not finished yet and many new features are coming soon. The integration with Shopify is easy and works great. I cannot recommend them enough!!!!
Their mug printing and the size of prints they can do on garments is really nice. The biggest problem is their customer service. It takes forever to get a response and if you don’t respond within 12hrs of their response your ticket gets closed. This wouldn’t be a big deal if it happened once or twice but it happens every time. There was one particular issue that really made me rethink their platform, was when I had a T-shirt up for sale. I had a customer buy it but noticed nothing happened on the order for a few days. I emailed 3 times before getting a response. After finally getting a response almost a week and half later, they took an additional week just to tell me the item was discontinued and i would have to make a new item to replace the discontinued item. When asked why no one told me that products where being discontinued I got a “we don’t know” reply.
Anyways If you just want to make mugs then use them. If not be willing to deal with a lot of issues
I'm lowering my rating on this drop shipper, unfortunately. I've grown tired of the poor quality of their products and the mistakes in shipping the wrong product. I've now taken my tea towels off my store because the quality of their product is just awful. I don't know if I'll even continue using their pillow covers at this point. What a shame.
I have been using Gooten for almost three years now and recommend them to everyone interested in POD services. I've thoroughly tested several other services, and while there are definitely pros and cons, Gooten comes out victorious. I originally joined Gooten just for their great canvas options but quickly switched my entire store (8000+ products on 8 different product types) to Gooten. There was a bit of hurdle moving everything over to Gooten, but this is the case for any big switch.
What separates Gooten from the rest beside their huge product catalog is their support. Not just their excellent customer support, but their Partner support. If your store has an obstacle, even if it's unique to you, their partner support team will work extremely hard to find a solution.
This is definitely the best Print on Demand service for Shopify!
I just started adding Gooten products to my Shopify store a few weeks ago. The process is fairly simple. The mock-ups looks great. I have already gotten sales. It’s great that I can add custom items to my shop without the huge cost of inventory, equipment & large minimums. So far, the quality of products have been great!
Hi there and thank you so much for leaving us a review! We are so happy to hear you would recommend us! As always, we value getting feedback to learn of ways we are able to improve so thank you for taking the time to provide us with this! We are happy to hear you are having a positive experience and enjoying the ease to access design on multiple products. We look forward to working with you more!
Super easy to use. Set up is very easy. Integrates perfectly. Best part is that I don't have to do anything because once an order is placed, Gooten does the rest!! I have had great return time on my products and my customers have had no complaints. Great print on demand for today's business needs!!
Hey there, thanks so much for leaving us a review! We're so happy that you are liking Gooten and its ease of use. Thanks for being a Gooten partner, we look forward to continuing to work with you!
I've been using Gooten for the last couple of years and we have been completely satisfied. They go above and beyond for us and we don't see ourselves with anyone else. Looking forward to working with them years to come.
Gooten is one of the best POD solutions on the market. Very large selection of products and several variants to each product.
Hey there! Thank you for the review! We love hearing that you're satisfied with our products and service. We hope to work with you again in the future! Thank you for scaling with Gooten!
Why don't you answer your emails? I have an order in production since 3 weeks??? give me an updated on this order please !!!
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating.
For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. This has, in turn, affected our customer support team. While our team is working hard to respond to every request, our response times are longer than normal.
If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten
We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
It’s is cost efficient the customer service is great especially as a store you always want to communicate with your manufacturers. They have high variety of products to print on and the interface is very user friendly. I have been using them for 4-5months now and I highly recommend these underdogs