Avis (516)

Note globale
4,3
Nombre d’avis par note
  • 65 % des avis sont des avis à 5 étoiles
  • 16 % des avis sont des avis à 4 étoiles
  • 5 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 10 % des avis sont des avis à 1 étoiles
16 décembre 2020

Terrible company. Shipped the wrong item completely and when I asked to get the right one they put it on hold for "copyright reasons" I did the art myself and they need (Commercial proof) so I cant just send them the art. they have already produced about 8 of these exact products for me but now they wont do it because its a reprint. I have asked for the manufacturer but gooten wont give it to me ...

Starving Brand
États-Unis
9 mois d’utilisation de l’application
Gooten a répondu 17 décembre 2020

Hi there,

I was sorry to hear about your experience with Gooten! We work with thousands of partners across emerging and well-known brands, and try to be judicious stewards ...

Modifié le 22 février 2019

So far this company has been a bit of a let down. They lost my order and can't seem to find it. I hope they can get better organized and have better customer service in the future! Additionally this company tried charging me again and sending me incorrect information that did not pertain to me.

IGLIVISION
États-Unis
6 mois d’utilisation de l’application
Modifié le 8 janvier 2018

Horrible.

I've had to contact support multiple times to fix issues with orders.

I have about 25-50 orders that should have made it by Christmas, but have some unknown hold on them. I have not been reached out to about this, and new orders continue to be put on hold.

It would be nice if they fixed this issue or gave you some sort of reason your order goes on hold.

As far as I know, the quality of ...

Iswimwithissues
États-Unis
6 mois d’utilisation de l’application
15 mai 2020

I have been using it for three weeks and ordered multiple products for my customers, and I am very disappointed.

1- I have emailed multiple times regarding general questions but have not heard back
2- I receive a lot of marketing emails.
3- It has been TEN days, and the products are still in production.

Simply the has terrible customer services, and products take too long. I would not recommend ...

Decillion Paws
États-Unis
5 mois d’utilisation de l’application
Gooten a répondu 17 juin 2020

Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is ...

Modifié le 11 août 2020

LOOK AT ALL THE 1 STAR REVIEWS THEY HAVE AND DON'T WASTE YOUR TIME! They don't even bother to respond to these reviews. horrible. cute products. But there is ZERO customer support. The website is so difficult to work. DOES NOT integrate with Shopify at all. I could sell these products like crazy but I can't get it to work with my shopify store and I can't get anyone at Gooten to even try to help ...

Steno Swag
États-Unis
5 mois d’utilisation de l’application
Gooten a répondu 20 août 2020

Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well ...

11 juin 2016

What a bad mockup generator pictures looks so bad and ugly i don't know how someone can tell that they have been able to sell something with those poor pictures ! We don't even recognize the products...

Belou
Maldives
4 mois d’utilisation de l’application
16 juillet 2020

Gooten was supposed to be my savior....but:
- Orders took over 2-3 weeks to get fulfilled (Yes I understand Covid was an aspect)
- They Shipped the wrong products! - Customers received items that I don't even have listed on my store
- Little to no customer support.

I can live with the slower shipping as it's POD. However I can't justify waiting 2 weeks then the customer receiving the wrong ...

Workout Humor
États-Unis
4 mois d’utilisation de l’application
Gooten a répondu 20 août 2020

Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well ...

22 novembre 2020

The worst print on demand company I have ever used. Orders were delayed, customer service took days to respond, then would respond with a canned up, scripted response that did not address the issue, the user interface was extremely slow, at one point it stopped syncing with my shopify store and I didn't know the orders weren't getting printed. The cutting boards image was dull (the same file that ...

Noelle Dass Artimals Studio
États-Unis
3 mois d’utilisation de l’application
Gooten a répondu 14 décembre 2020

Hi there. We deeply apologize that you have had a negative experience and understand your frustrations. We want you to know that all aspects of our process are thorough and ...

Modifié le 7 mai 2020

I use this app to drop ship custom home decor for my customers. I am experiencing some frustration with the status information regarding my customers orders. I am unable to contact gooten over the phone, instead only an email is available which says that it can take 24-48 hours to get a reply back. These are Mother’s Day gifts and my customers paid for expedited shipping 8 days ago. The products ...

Grace and Hustle Co.
États-Unis
2 mois d’utilisation de l’application
Gooten a répondu 18 juin 2020

Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is ...

26 juillet 2020

TERRIBLE. I had to delay the launch of my store by a month because of their lack of customer service and the quality of the few samples I received. Luckily I found out before I officially launched, but it was a pain to move all of my products over to a new POD service and I lost out on my free Etsy listings I'd linked to Gooten.

Customer service never replies (though they say you'll hear back in ...

Bitsy Boba
États-Unis
2 mois d’utilisation de l’application
Gooten a répondu 20 août 2020

Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well ...