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This app is easy to install and functions perfectly. Gooten provides some items that I can't find anywhere else, and when sampling I found the product to be perfect, exactly what I expected.
Hey there! Thank you for leaving us a review. We love to hear that you enjoy our large range of products and our the quality of them! We look forward to working with you more and thank you for scaling with Gooten!
I am very happy to have come across Gooten! So many different types of products! Definitely the only one I have come across with so many products. I'm just really getting into the app and everything seems to be running smoothly! I would recommend it to anyone looking for simplicity. Every question I have asked was immediately followed up with a email and the option to speak on the phone. I will return with another follow up in about a month. Still trying to get the feel of this app.
It really isn't difficult to hire some VA's in another country to handle your support emails. Going 2 weeks without a reply is unacceptable, and blaming COVID is not an excuse at this point. Hire someone to answer emails, you are still making sales and therefore making money.
I will simply have to switch suppliers based on this. The quality is good but not outstanding, the fulfillment times are OK because of COVID but the support is non-existant. Why is it every other POD company is managing to answer emails normally but you can't?
Edit: Replying to my review with the same copy-pasted reply for each complaint here really doesn't cut it, sorry isn't enough at this point. Do something about it, you're in a position to do so and it really illustrates your lack of leadership/management skills.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating. Normally, we would reply much sooner, however, there has been an unexpected increase in the ticket volume which is why our response time is a bit longer. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten
We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
One of the worst services ever. When you contact customer service, it takes 15 days to reply if any. Packages are often lost, fake tracking codes - this company is a madness.
From now on, I'll post a 1-star review every single day of waiting for their customer service to reply.
Hi, thank you for your review! We are happy to hear that you enjoy using Gooten. We are always looking to improve, so if there is any additional feedback you'd like to share, please let us know at hello@gooten.com. Thanks!
I found Gooten looking for an POD company to help us add premium packaging and card/envelops for our gift cards. Integration through Shopify, drop ship, POD...they checked all the boxes andi t works well.
Hey there! Thank you for leaving us a review. We are thrilled to hear you have had a positive experience with us. We are happy to see that our integration has worked with ease and has added to your success. Thank you for being a Gooten partner!
Good products, fast turnaround time for canvas , good communication and best support out of all the platform that i have used. Recommended
Hi there and thank you for leaving us a review! We are thrilled you have had a positive experience with us as we always strive for that with our partners! We are so happy to have you on board and look forward to working with you more!
cool staff, we're happy to work with Gooten! All products delivered in max 1 month around the world.
We appreciate your feedback! We are glad to know that you're satisfied with our product and our service. Looking forward to working with you more!
This app has great Print on Demand items. I am in love with the different and unique items they have in store compared to other Print on Demand stores. I 100% recommend this app for your business.
This app was used to integrate print products into my store. Fulfillment is good and the software is good too. There are numerous great options on Shopify however for my new store I am going to go with Gooten and as their quality was ideal
Hi there! Thanks for taking the time to leave us a review. We are excited to hear that you are enjoying Gooten so far, and are even more thrilled that you have chosen us as your on-demand provider. We look forward to continue working with you!
Works well so far! Seems better prices than other stores too. Gives me a chance to make a decent profit off of merchandise sales.