리뷰 (507)

전체 평점
4.4
평점 수준당 개수
  • 평점의 65%가 별 5개입니다
  • 평점의 16%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 4%가 별 2개입니다
  • 평점의 10%가 별 1개입니다
2020년 9월 9일에 편집됨

Super easy to use. Set up is very easy. Integrates perfectly. Best part is that I don't have to do anything because once an order is placed, Gooten does the rest!! I have had great return time on my products and my customers have had no complaints. Great print on demand for today's business needs!!

My Pet Supply Co.
미국
앱 사용 기간 27일
답글 Gooten 개 2020년 9월 10일

Hey there, thanks so much for leaving us a review! We're so happy that you are liking Gooten and its ease of use. Thanks for being a Gooten partner, we look forward to continuing to work with you!

2021년 8월 4일

Gooten is one of the best POD solutions on the market. Very large selection of products and several variants to each product.

ClarksCustoms
미국
앱 사용 기간 26일
답글 Gooten 개 2021년 8월 4일

Hey there! Thank you for the review! We love hearing that you're satisfied with our products and service. We hope to work with you again in the future! Thank you for scaling with Gooten!

2020년 5월 25일

Why don't you answer your emails? I have an order in production since 3 weeks??? give me an updated on this order please !!!

FroKases
캐나다
앱 사용 기간 대략 1년
답글 Gooten 개 2020년 6월 17일

Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating.

For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. This has, in turn, affected our customer support team. While our team is working hard to respond to every request, our response times are longer than normal.

If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten

We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.

2020년 7월 3일에 편집됨

It really isn't difficult to hire some VA's in another country to handle your support emails. Going 2 weeks without a reply is unacceptable, and blaming COVID is not an excuse at this point. Hire someone to answer emails, you are still making sales and therefore making money.

I will simply have to switch suppliers based on this. The quality is good but not outstanding, the fulfillment times are OK because of COVID but the support is non-existant. Why is it every other POD company is managing to answer emails normally but you can't?

Edit: Replying to my review with the same copy-pasted reply for each complaint here really doesn't cut it, sorry isn't enough at this point. Do something about it, you're in a position to do so and it really illustrates your lack of leadership/management skills.

Mega Paws
영국
앱 사용 기간 대략 1년
답글 Gooten 개 2020년 7월 3일

Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating. Normally, we would reply much sooner, however, there has been an unexpected increase in the ticket volume which is why our response time is a bit longer. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten

We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.

2020년 7월 8일에 편집됨

One of the worst services ever. When you contact customer service, it takes 15 days to reply if any. Packages are often lost, fake tracking codes - this company is a madness.

From now on, I'll post a 1-star review every single day of waiting for their customer service to reply.

Print Steve
미국
앱 사용 기간 대략 1년
답글 Gooten 개 2020년 6월 19일

Hi, thank you for your review! We are happy to hear that you enjoy using Gooten. We are always looking to improve, so if there is any additional feedback you'd like to share, please let us know at hello@gooten.com. Thanks!

2020년 1월 17일

The app was pretty easy to use. The product selection was good. The only issue I have is with the quality of the t-shirts. The print wears off very quickly. On one t-shirt it started to look bad after only one washing. After a few washings it looked awful. I had to remove all of the t-shirts from my store. However, the mugs are great.

Stacey M Design
미국
앱 사용 기간 8개월
답글 Gooten 개 2020년 2월 6일

Hi Stacey,

Thank you for providing feedback. We’re excited to hear that the mugs you’ve received have been high quality and that you’re enjoying using the Gooten app!

We take quality control very seriously and continuously monitor our manufacturer network for signs of quality issues. If you ever have a problem with an order, please reach out so we can make it right. What you’re describing is not at all acceptable, and we’ve had one of our support leads reach out to you to get this taken care of.

Please let us know if there should ever be anything else that is an issue, and we will always work with you to make it right.

2020년 7월 6일

Took a month and half to receive 2 orders and both were printed on the wrong shirt. Contacted customer service a month ago and still no response. I understand longer processing times due to COVID, but does not excuse wrong orders and bad customer service. Do not recommend.

Skye+Haze Boutique
미국
앱 사용 기간 대략 1년
답글 Gooten 개 2020년 8월 20일

Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well as implemented new ways to better serve our partners. Since we have hired many new staff members to keep up with the demand, customer support times are currently back to normal. Please reach out to us if you would like more information or if we can further assist you. We would love to make this right and earn back your trust. Thank you.

2021년 1월 26일

Hi , I was looking to start my own print on demand store . I found alot of great products on Gooten especially with the customization they offer on all they're products. Will definitely add some of these to my store . Thanks

Beagle Lush
미국
앱 사용 기간 24일
답글 Gooten 개 2021년 1월 27일

Hey there and thanks for writing us a review! We are thrilled to hear you enjoy the ability to customize on our wide variety of products. Thank you for working with us!

2021년 2월 22일

This app is really helpful to build up your e-commerce shop and easy to understand. Thanks for the support

ea-onlineshop
독일
앱 사용 기간 24일
답글 Gooten 개 2021년 2월 23일

Hi there! Thank you for your review. We love to hear that Gooten assists in the success of your shop, that is what we very much strive for. We look forward to working with you more!

2016년 2월 29일에 편집됨

good, no GREAT customer service. Shipping to europe still high (too high?)

Gymshirts
스위스
앱 사용 기간 8개월