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Gooten has a clean interfaces, fast customer service, and a great catalog of both AOP and DTG options. I highly recommend it.
Hi Radia, thank you for leaving a review. We look forward to continuing to work with you in the future!
I like the range of products they offer but would wish that there would be more branding options and more products produced and shipped in Europe. Also the shipping is very high. I like gooten but there are some things to improve! :-)
Hey there, thank you so much for your feedback! We are always striving to improve and create the best space possible for our partners to succeed. We're so glad that you are satisfied with the product selection, and will pass your feedback about branding options along to the team! Thanks again, and we look forward to continuing to work with you.
Horrible.
I've had to contact support multiple times to fix issues with orders.
I have about 25-50 orders that should have made it by Christmas, but have some unknown hold on them. I have not been reached out to about this, and new orders continue to be put on hold.
It would be nice if they fixed this issue or gave you some sort of reason your order goes on hold.
As far as I know, the quality of products is nice, when they actually do get sent.
Update 1/8/18:
STILL have not fixed this issue. Support finally responded, about 5 days after my initial email. However, did not fix the issue.
This app has given me the ability to make some truly quality products. I mainly use them for Tumblers and i love the way they come out. I do have one gripe about them though. The tumblers are a spin lid, not a slide lid. I would much rather they change that but the quality of my products have been exceeding my expectations.
We use this app to sell canvas on multiple stores. Can't speak for the other products, but they quality of their canvas is really great and the price is fair. They've had some issues with support during covid, but they are actively working on fixing that issue.
Hi there, thank you so much for your review! We are glad you are pleased with your canvases.
I enjoy using Gooten. Excellent products. Great customer service. I am happy with this Product on Demand.
Hi, thanks so much for taking the time to leave us a review! We're thrilled to hear that you've been enjoying your experience with us. Our support team is great and we're glad to hear you think so too! We look forward to continue working with you.
I have been using it for three weeks and ordered multiple products for my customers, and I am very disappointed.
1- I have emailed multiple times regarding general questions but have not heard back
2- I receive a lot of marketing emails.
3- It has been TEN days, and the products are still in production.
Simply the has terrible customer services, and products take too long. I would not recommend it for any print on demand store owner.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating.
For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. These disruptions, in turn, have overwhelmed our customer support team. While our team is working hard to respond to every request, our response times are longer than usual, and for this, we apologize.
If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten. Additionally, if you no longer wish to receive emails from us, we are happy to take you off our newsletter list. Please email us at hello@gooten.com, letting us know that you'd like to opt-out of emails.
We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
I am just getting started with a print on demand company and Gooten has made it very simple to get started. It very user friendly. They provide great rates and still good quality.
I used this app 1 month ago in order to create my own pillow for my Brand. Price is expensive vs other similar shop but the product has a good quality. My advice is to improve the photo to upload in our e-commerce.
Gooten has great quality products and awesome customer service if you can't find the answer that you need in their support center. I especially like how I can upload a variety of artwork for the same product with such simplicity. For example, sometimes, a white hoodie will need slightly different font colors from a black hoodie.
Gooten made it so easy to upload the slightly different artwork. Iam a new customer but I am looking forward to working with them.
Hi there! Thank you so much for leaving us a review! We are so happy to hear you would recommend us! As always, we value getting feedback to learn of ways we are able to improve so thank you for taking the time to provide us with this!