Gooten: Print on Demand , 485 vurderinger
Raffiner
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Etter vurdering
I have been using it for three weeks and ordered multiple products for my customers, and I am very disappointed.
1- I have emailed multiple times regarding general questions but have not heard back
2- I receive a lot of marketing emails.
3- It has been TEN days, and the products are still in production.
Simply the has terrible customer services, and products take too long. I would not recommend it for any print on demand store owner.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating.
For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. These disruptions, in turn, have overwhelmed our customer support team. While our team is working hard to respond to every request, our response times are longer than usual, and for this, we apologize.
If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten. Additionally, if you no longer wish to receive emails from us, we are happy to take you off our newsletter list. Please email us at hello@gooten.com, letting us know that you'd like to opt-out of emails.
We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
Great quality products, huge selection of items. My only criticism is the shipping times, which can be longer than what customers expect, although they do take 4 days (usually) to produce the products so that’s part of the process.
This app is incredibly straight forward, and allows me to easily create products and wall art on the Gooten website and then seamlessly integrate these products into my Shopify account. It's very straightforward for Shopify beginners, and I would recommend Gooten for their wide range of print-on-demand products at reasonable prices.
Thank you for taking the time to write a review! We are so happy that you are having a positive experience with us. We worked hard to make sure that Gooten is easily accessible to our partners to visit our site. We value you as a Gooten partner!
Working with Gooten has been great since the beginning of our connection. They were so helpful to all of our needs, big and small. Very responsive customer service team as well! A great variety of products to choose from, and they have welcomed our suggestions as well. Love their customer interface, very user friendly. Overall, great company to work with!
Love the quality of the printing and variety of products. My customers are also very happy with the quality. I find the software pretty straightforward to use. Things I would change: shipping costs are way too costly (especially when it's important for small businesses to provide free shipping to customers as an incentive, this eats a lot of my profit. The shipping fees are also more than what I would typically pay to mail these objects.); I’d love to have better product mock-ups that parallel or are the same as what you use to show products in your product catalog. Why aren't these available? Lastly, I'd like to see the platform compatible on all devices (especially tablets!), not just a laptop or desktop.
Hi there! Thank you so much for leaving us a review! We are thrilled to hear you are mostly enjoying working with us and appreciate the feedback in ways you would like to see us improve. We value the input from our partners and like to know the ways we can suit them best. Thank you for choosing to scale your shop with Gooten!
LOOK AT ALL THE 1 STAR REVIEWS THEY HAVE AND DON'T WASTE YOUR TIME! They don't even bother to respond to these reviews. horrible. cute products. But there is ZERO customer support. The website is so difficult to work. DOES NOT integrate with Shopify at all. I could sell these products like crazy but I can't get it to work with my shopify store and I can't get anyone at Gooten to even try to help me. I have wasted so much time trying to get this vendor to work. Going to delete Gooten if someone doesn't help ASAP. not even worth 1 Star.
Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well as implemented new ways to better serve our partners. In the recent months we have seen a huge increase in orders, and thus a huge increase in customer support tickets due to COVID. We admit that we were not prepared for this, nor did we ever expect such an increase in business. However, as stated, we have since hired many new staff members to keep up with the demand, and customer support times are currently back to normal. Please reach out to us if you would like more information and to let us know how we can further assist. We would love to make this right and earn back your trust. Thank you.
A variety of products so I'm excited to get my sample products (pins, AOP sweatshirt and stickers)... I'm still waiting 2 weeks in for my order to be processed....
However, no complaints from my customers so far for the greeting cards I've ordered.
Hey there! We are so happy to hear that you are enjoying working with us. We really appreciate your feedback and hope to hear a positive review once your products arrive. Thank you for scaling with Gooten!
Would HIGHLY (extra emphasis on highly) recommend using the Gooten App. The people who run it are amazing people that care for the opinions of their users. The range of products are amazing for a make on demand service. Quality is great and the prices are a tiny bit high, but worth it. Probably the best on demand app on shopify.
I think the interface could use some updating. I wish there was a place for me to look at my library of uploaded art work. As of right now you have to make a template to see any of the art work you have uploaded. Also the template making process is extremely slow. Ultimatly I liked their product selection as they had some woman's shirts that the other companies did not have, however when I needed to do an all black shirt collection they were out of stock in med, large, and extra large in black with no idea on when they would be back in stock. The shirt was the only woman's shirt that ran true to size and not small. The app was easy to navigate as it is really a simple app which is not all bad.
Hey there! We are happy to have you on board! We appreciate your feedback and your suggestions! Our customer support team always wants to hear about these types of issues so we know how to assist you and how to better ourselves for the future. Thank you for scaling with Gooten!
I've loved using this app. It's so easy to connect with my store and I love being able to offer unique products with my own designs on them without worrying about the manufacturing and shipping.