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I was looking to sell some of their phone cases. I was surprised at the high cost of their Phone case wallet but ordered a sample. VERY CHEAP AND POORLY MADE. Since I paid less for another one at RETAIL cost I expected this one to be very nice since it was more at WHOLESALE cost but it was awful. There customer service is very slow too!
I have been using gooten for almost 2 years and I love working with you! Other than the issue with the app a few weeks ago it's been great!
I placed the exact same order with Gooten and another top POD service. The embroidered hat is taking a bit longer to get to me then the other company but so far everything has been very comparable. The one major difference was the cell phone case. With the other company I got a cheap, flimsy plastic case. With Gooten I received a case that will actually protect my phone! Overall my experience has been great and I can't think of a reason why someone would not want to use this service. A++
I try to never leave bad reviews and try to understand, but this guys are just not doing things right at the moment, I order an item it took them twice as long to fulfill and then the tracking number they provided is not working. I had to refund my final costumer an apologize. Will never be using gooten again. Got with printify, printful or spod if you want a reliable provider. Also their product editor for shirts is not good compared with the competition. And the costumer service takes more than a week to respond if they ever respond. Very dissapointed.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating.
For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. This has, in turn, affected our customer support team. While our team is working hard to respond to every request, our response times are longer than normal.
If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten
We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
App is easy to use and I do recommend it highly. I do enjoy using it and that is all I can say at this time.
I switched to Gooten after working with another POD company. What a difference! Gooten has great customer service agents. They went beyond what I was asking them, and included screenshots, links, videos and detailed instructions to help me get started and to address any problems I was having. They even followed up to see how I was doing with their instructions. The app is very easy to install, and integration is a snap. You can add variations with ease! While I am still new and figuring some things out, it is seamless and easy to navigate and get support when needed. I am so happy I made the switch from PM.
Thank you so much for leaving us a review, Deborah! We love to see that you are enjoying working with us and that you appreciate our customer support team as much as we do. We look forward to working with you more.
I’ve been using this app to add really unique pieces to my shop. I like that you can design for multiple variants at once. I do want to see better mock up capabilities within Gooten. Showing the product in a beautiful environment or a nice looking model would increase sales. I am also looking for more pet offerings, specifically sublimated printed dog collars and dog shirts.
Hey there, thank you so much for taking the time to leave a review! We're so glad that you are satisfied with our product selection and are having a great experience with our services so far. We will most definitely note your feedback about mockups and relay this to the team. This is an area that we would like to improve in soon! As for the pet products, we are always adding fun new product additions to our site, so stay tuned! Thanks for being a Gooten partner.
Gooten has a clean interfaces, fast customer service, and a great catalog of both AOP and DTG options. I highly recommend it.
Hi Radia, thank you for leaving a review. We look forward to continuing to work with you in the future!
would be nice if I was able to simply download the app & use it like all other apps but apparently it's difficult to try to sign up & actually use it...
Hi there, thank you for leaving us a review and for the feedback. We hear your concerns about the sign up process. We're always looking to improve and our support team is able to assist you with any issues that arise. Please feel free to submit a request and they can address all concerns once they connect with you! We appreciate your patience.
I enjoy using Gooten. Excellent products. Great customer service. I am happy with this Product on Demand.
Hi, thanks so much for taking the time to leave us a review! We're thrilled to hear that you've been enjoying your experience with us. Our support team is great and we're glad to hear you think so too! We look forward to continue working with you.