Gooten: Print on Demand , 485 avaliações

Classificação geral
4,4
Número por nível de avaliação
  • 65% das avaliações são de 5 estrelas
  • 16% das avaliações são de 4 estrelas
  • 5% das avaliações são de 3 estrelas
  • 4% das avaliações são de 2 estrelas
  • 10% das avaliações são de 1 estrelas
Data de edição: 29 de setembro de 2020

Awful customer service with little to no follow up majority of the time. Had to disable multiple products (tumblers and fanny packs) due to way too many quality control issues -- wrong products from other stores arriving to my customers, fanny packs arriving with the zipper sewn into the seams, items arriving with zippers sticking or strings hanging, prints not aligning properly and tumblers arriving without lids CONSTANTLY. Bottom line, if you're looking for quality products - do not use Gooten, I'm honestly going to remove the app and my account.

Woof Cultr
Estados Unidos
Mais de 1 ano usando o app
Gooten deixou uma resposta 1 de outubro de 2020

We deeply apologize for your less than satisfactory experience. We hear your concerns, and will pass all feedback along to our team. We would also love a chance to discuss these issues with you further, and investigate a bit more on the order issues and lack of communication. Please reach out to us with more info if you would like, so we can connect you with the right member of our team and make this right. Thank you

16 de fevereiro de 2021

Getting onboarded was easier than other print on demand services I've tried and their selection is top notch. I'm moving all my stores over to Gooten ASAP and I can't wait to see how it continues to impact my growth.

PeaceLoveHappinessWear
Estados Unidos
Mais de 1 ano usando o app
Gooten deixou uma resposta 18 de fevereiro de 2021

Hi there and thank you so much for the review! We are thrilled to hear that working with Gooten has impacted your shop in a positive way. We can't wait to hear more of your growth!

21 de novembro de 2019

The Gooten team has been very helpful in getting our products set up and linked to be fulfilled. We have tried the top 3 and they are the best out of them.

Linear Edge
Estados Unidos
Mais de 1 ano usando o app
23 de abril de 2020

I've been using Gooten for the past several months. Their customer service is very good and I always get an answer right away or within 24 hours. They are very attentive to detail. The print products they offer are very good quality. They have a very nice selection of apparel partners, good quality.

Froodle
Estados Unidos
Mais de 1 ano usando o app
27 de novembro de 2016

I would definitely recommend Gooten. I just started on Shopify, and after much research, I decided to go with Gooten to supply my products. Every step of the way, they have been incredibly helpful (and extremely quick in their responses). I appreciate that they offer support via online chat and e-mail, and I am so pleased that they respond so quickly. They have always been incredibly professional and courteous, too. I was able to put through a sample order from my store, and when I received the goods (phone cases) I was truly impressed -- the cases looked amazing. Glad to have such a supportive company to help me!

Shopretroworld
Estados Unidos
Mais de 1 ano usando o app
13 de agosto de 2020

Solid 4 stars because the products of fine quality and I find they have some of the best prices for apparel. My profit margin is increased by selling mugs, shirts, and house goods through them, but the order takes a while to be processed and shipped. I do like there customer service though. I felt like their team communicated with me in a timely matter and that is important when I feel like I am doing it on my own.

Okaysionally Selling
Estados Unidos
Mais de 1 ano usando o app
Gooten deixou uma resposta 20 de agosto de 2020

Thank you so much for your review! We are glad to hear that you have had a positive experience with Gooten. We are always striving to better serve our partners!

23 de abril de 2020

Great variety of quality products. Great print quality. A phone # would be nice, but emails work fine for their customer service.

Shopknuckleheads
Estados Unidos
Mais de 1 ano usando o app
Data de edição: 6 de maio de 2020

I was extremely please with the length of time from order to shipped considering the staff shortages most companies are dealing with. My products were perfect and I will be switching the products I can to Gooten.

My T-Shirt People
Estados Unidos
Mais de 1 ano usando o app
Gooten deixou uma resposta 19 de junho de 2020

Hi, thank you for your review! We appreciate your feedback and are happy to hear that you are enjoying working with Gooten.

23 de novembro de 2020

They carry some stuff other POD providers dont, but they will substitute a product for something similar if they are out of stock for that particular product. This is unacceptable for my business, as it depends on quality clothing from specific brands and models. Production time and shipping are good though.

Chumblez
Estados Unidos
Mais de 1 ano usando o app
Gooten deixou uma resposta 14 de dezembro de 2020

Hi! Thank you for leaving us a review. We understand your concerns about the replacement items but want you to know that we replace out of stock items with products that are of equal or better quality only! You can read more on our site under "Apparel Substitution Policy". We hope this helps. Thank you for being a Gooten partner!

11 de novembro de 2019

I use Gooten and a few other apps within Shopify. They have never missed a deadline (if you actually read the handbook day of submission =day zero). After that they have always been on time. They do high quality work, with the exception of 2 ornaments out of the hundreds of products I've worked with them on.

Only downside is you have to email for customer service and they can take up to 24 hours to respond. I recommend that you change your shop settings to not process immediately because you can't cancel orders with them if you made an error. Overall I am happy with their prices and quality of products. Takes a little bit of work on your end, but I'm satisfied with the results and profit margins.

PreciousLittleArrows
Estados Unidos
Mais de 1 ano usando o app