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Super easy and fast to design products and upload to my website. Prices seem competitive and the reviews are very good for quality. I'll happy it's available to try.
Thank you so much for leaving us a review! We are thrilled to hear of your positive experience with us and look forward to hearing more of them! Thank you for going with Gooten
No phone available for quick Customer Service questions. Had doubled an order by accident and since it took them a day to respond via email it was too late to cancel and it cost me money. Took no responsibility and my Customer made out with (2) items. Congrats. Not sure how a company can run a business without a Customer Support Phone number. There are plenty of other POD companies out there. Choose another. Had another issue on a Image, which you can find on Products being sold on Amazon and Walmart, and the Customer agent via email was arguing with me about it being inappropriate.
I loved that app when I found it but then big issues started, items I'd created were disappearing and the customer service became non-existent. I've been waiting WEEKS for a response, I've even chased and nothing back on any channel. Impossible to work like this. I've had to abandon them and find other suppliers elsewhere. Wasted a lot of my time here.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. A delay in customer support is understandably very frustrating. There has been an unexpected increase in ticket volume which is why our response time has been longer than usual.
In order to support our customer support team, we've increased our support agent team headcount by 50% and brought in a strategic leader for our Partner Support team with 15+ years of industry experience.
If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten. We greatly appreciate your patience as we handle these challenges and thank you again for your review.
There's hardly any customer service. They are not like the other POD services I used in the past. If you need help you probably won't get any. I am about to cancel my orders and move to another POD in the middle of it.
We are sorry to hear about your experience in working with us - We understand your concern and are always looking for ways to improve, could you please email us at partnersupport@gooten.com? We would like to figure out how to support you better. Thank you.
They made everything super easy! Pricing is very good! I hope the company continues to work on getting more products and also work on getting shipping costs lower because that is my only pain point here. Great work Gooten Team.
Hi there! Thank you for leaving us a review. We are thrilled to hear you are enjoying your experience with us and thank you so much for the feedback! We always appreciate learning the ways we can improve. We look forward to working with you more.
Just started using the app, but my first impression is pretty good. Their mockup generator is very intuitive and they have a great selection of products to choose from
Hey there! Thank you for your review. We love to hear of good first impressions and positive experiences. We look forward to working with you more!
Have a problem with an order on a Friday? Wait until Monday for an answer. Have a problem on a Teusday wait 24 hours. This business model isn't viable without quick support, be sure to use a fulfillment app that has responsive support, not GOOTEN.
I was using Gooten when I first started. I decided to remove them from my store because it was getting too costly troublesome whenever I was dealing with shipping and setting up the back-end rates. Advanced Shipping Rules helped, but I was cornered into paying a real premium for something that comes with Shopify already. Printful and other suppliers have their API connected to Shopify, so the shipping already gets calculated when customers place the orders. Simple! And that is how Gooten should work. Until they get with the times, I will be using other suppliers. UPDATE: After one year since Shopify updated its backend to allow automated rates, Gooten still has not taken advantage of this feature. If I choose to use them, I will have to spend upwards of $60 per month to use Advanced Shipping Rules.
Hey there, thank you for taking the time to leave feedback. We will pass this along to the team to discuss, as we are always looking for ways to better serve our partners. If you have any other questions on shipping, please feel free to reach out as well! Thank you.
I've only used Gooten for their canvas products and am very happy with the quality, pricing and shipping times. Support sometimes feels like they do not really listen and just respond with templates. But overall I'm happy with their service.
Hey there! Thank you for writing us a review, we always appreciate feedback. We are happy to hear you enjoy some of our most valued aspects. For future reference, our customer support team has an SLA of 72 business hours and are able to respond from Monday to Friday 9AM-5PM EST. We hope this helps. Thank you for being a Gooten partner!
Seamless integration. Love the automated out of stock functionality, a huge time saver when your store has a large range of products with multiple variations.
Thank you for taking the time to leave us a review. We are so happy to hear that you are enjoying being a Gooten partner. We look forward to continuing to work with you!