Gooten: Print on Demand

There are a lot of options, and the turnaround times aren't bad. But the quality? Terrible. I ordered 2 products that I have ordered from other companies and the canvas mini was printed incredibly crooked and the easel back wasn't attached. The accessory pouch I ordered had a poor print and felt super cheap compared to other POD pouches I've ordered. (I paid for these samples, they were not the free ones - I wanted to make sure what I was getting was realistic)

Order samples to make sure the quality is what you are expecting.

I placed the exact same order with Gooten and another top POD service. The embroidered hat is taking a bit longer to get to me then the other company but so far everything has been very comparable. The one major difference was the cell phone case. With the other company I got a cheap, flimsy plastic case. With Gooten I received a case that will actually protect my phone! Overall my experience has been great and I can't think of a reason why someone would not want to use this service. A++

If Gooten customer service were to actually respond to emails within the stated 24 hours they promise for merchants/partners, they would easily get 5 stars from me. As of now, they take AT LEAST FIVE DAYS to reply to my emails and they have no telephone customer service.

Once I did a chargeback for a sample order I placed, they actually emailed me back quickly...go figure.

Because of this, I only sell 2 Gooten items in my store that I know I will have low issues with because I know their customer service is lacking and very unresponsive. It makes me nervous that I would likely have to take a loss on a Gooten item to keep a customer happy because Gooten's team takes forever to reply.

Amazing selection, great prices, terrible customer service.

So far this company has been a bit of a let down. They lost my order and can't seem to find it. I hope they can get better organized and have better customer service in the future! Additionally this company tried charging me again and sending me incorrect information that did not pertain to me.

I love them but... Their imaging sizing requirements have always been an issue for me. I even ordered a sample blanket, and even though it met the requirements, it still did not come out right. The customer service is great, just the imaging requirements could be a little clearer or more cut and dry

Gooten has a clean interfaces, fast customer service, and a great catalog of both AOP and DTG options. I highly recommend it.

I like the range of products they offer but would wish that there would be more branding options and more products produced and shipped in Europe. Also the shipping is very high. I like gooten but there are some things to improve! :-)

Horrible.

I've had to contact support multiple times to fix issues with orders.

I have about 25-50 orders that should have made it by Christmas, but have some unknown hold on them. I have not been reached out to about this, and new orders continue to be put on hold.

It would be nice if they fixed this issue or gave you some sort of reason your order goes on hold.

As far as I know, the quality of products is nice, when they actually do get sent.

Update 1/8/18:

STILL have not fixed this issue. Support finally responded, about 5 days after my initial email. However, did not fix the issue.

This app has given me the ability to make some truly quality products. I mainly use them for Tumblers and i love the way they come out. I do have one gripe about them though. The tumblers are a spin lid, not a slide lid. I would much rather they change that but the quality of my products have been exceeding my expectations.

We use this app to sell canvas on multiple stores. Can't speak for the other products, but they quality of their canvas is really great and the price is fair. They've had some issues with support during covid, but they are actively working on fixing that issue.