รีวิว (516)

การให้คะแนนโดยรวม
4.3
จำนวนต่อระดับคะแนน
  • 65% ของการให้คะแนนคือ 5 ดาว
  • 16% ของการให้คะแนนคือ 4 ดาว
  • 5% ของการให้คะแนนคือ 3 ดาว
  • 4% ของการให้คะแนนคือ 2 ดาว
  • 10% ของการให้คะแนนคือ 1 ดาว
แก้ไขเมื่อ 3 กรกฎาคม 2020

It really isn't difficult to hire some VA's in another country to handle your support emails. Going 2 weeks without a reply is unacceptable, and blaming COVID is not an excuse at this point. Hire someone to answer emails, you are still making sales and therefore making money.

I will simply have to switch suppliers based on this. The quality is good but not outstanding, the fulfillment times are ...

Mega Paws
สหราชอาณาจักร
ประมาณ 1 ปี ในการใช้แอป
Gooten ตอบแล้ว 3 กรกฎาคม 2020

Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is ...

แก้ไขเมื่อ 8 กรกฎาคม 2020

One of the worst services ever. When you contact customer service, it takes 15 days to reply if any. Packages are often lost, fake tracking codes - this company is a madness.

From now on, I'll post a 1-star review every single day of waiting for their customer service to reply.

Print Steve
สหรัฐอเมริกา
ประมาณ 1 ปี ในการใช้แอป
Gooten ตอบแล้ว 19 มิถุนายน 2020

Hi, thank you for your review! We are happy to hear that you enjoy using Gooten. We are always looking to improve, so if there is any additional feedback you'd like to share, ...

6 กรกฎาคม 2020

Took a month and half to receive 2 orders and both were printed on the wrong shirt. Contacted customer service a month ago and still no response. I understand longer processing times due to COVID, but does not excuse wrong orders and bad customer service. Do not recommend.

Skye+Haze Boutique
สหรัฐอเมริกา
ประมาณ 1 ปี ในการใช้แอป
Gooten ตอบแล้ว 20 สิงหาคม 2020

Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well ...

6 มิถุนายน 2018

Gooten was a nightmare! The customer service issues over the holidays were the last straw for me. Just as in any line of work, you know the holiday is coming, so be prepared for it. Gooten’s prices are very competitive, but the amount of time I have to spend due to all of the issues and not being able to provide good customer service left me no choice but to switch fulfillment companies. I made ...

Pigh Designs
สหรัฐอเมริกา
12 เดือน ในการใช้แอป
แก้ไขเมื่อ 26 มิถุนายน 2019

DO NOT USE! WORST SERVICE EVER! Will ruin your business! AWFUL CUSTOMER SERVICE!! RUINS STARTUPS!! Placed an order June 6th. "Guarantees 4th day ship." Today is June 26th. It has not even shipped. They could not manage to print a simple white Tee. After tons of emails arguing about shipping my product, they refused and issued a refund. They have the rudest customer service who want to question ...

Nevermore Ranch
สหรัฐอเมริกา
11 เดือน ในการใช้แอป
29 ตุลาคม 2019

No phone available for quick Customer Service questions. Had doubled an order by accident and since it took them a day to respond via email it was too late to cancel and it cost me money. Took no responsibility and my Customer made out with (2) items. Congrats. Not sure how a company can run a business without a Customer Support Phone number. There are plenty of other POD companies out there. ...

Combat Miniatures
สหรัฐอเมริกา
11 เดือน ในการใช้แอป
20 พฤษภาคม 2020

I loved that app when I found it but then big issues started, items I'd created were disappearing and the customer service became non-existent. I've been waiting WEEKS for a response, I've even chased and nothing back on any channel. Impossible to work like this. I've had to abandon them and find other suppliers elsewhere. Wasted a lot of my time here.

the new outside.
สหรัฐอเมริกา
11 เดือน ในการใช้แอป
Gooten ตอบแล้ว 17 มิถุนายน 2020

Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. A delay in customer support is understandably very frustrating. There ...

11 พฤศจิกายน 2021

There's hardly any customer service. They are not like the other POD services I used in the past. If you need help you probably won't get any. I am about to cancel my orders and move to another POD in the middle of it.

Designs By Wildside
สหรัฐอเมริกา
11 เดือน ในการใช้แอป
Gooten ตอบแล้ว 11 พฤศจิกายน 2021

We are sorry to hear about your experience in working with us - We understand your concern and are always looking for ways to improve, could you please email us at ...

15 พฤศจิกายน 2019

Have a problem with an order on a Friday? Wait until Monday for an answer. Have a problem on a Teusday wait 24 hours. This business model isn't viable without quick support, be sure to use a fulfillment app that has responsive support, not GOOTEN.

wholesomememes
แคนาดา
10 เดือน ในการใช้แอป
16 ธันวาคม 2020

Terrible company. Shipped the wrong item completely and when I asked to get the right one they put it on hold for "copyright reasons" I did the art myself and they need (Commercial proof) so I cant just send them the art. they have already produced about 8 of these exact products for me but now they wont do it because its a reprint. I have asked for the manufacturer but gooten wont give it to me ...

Starving Brand
สหรัฐอเมริกา
9 เดือน ในการใช้แอป
Gooten ตอบแล้ว 17 ธันวาคม 2020

Hi there,

I was sorry to hear about your experience with Gooten! We work with thousands of partners across emerging and well-known brands, and try to be judicious stewards ...