Gooten: Print on Demand

Horrible experience! I have had them for a couple of years now. I put up with technical mock-up and platform issues, misunderstandings, language barrier, slow and robotic customer service, but now they went one step further after I got upset. They pushed my design to production without approval and without solving the image issue. On top of pushing faulty products into production without prior approval (I do the approval manually once the issue is solved), they overcharged me for shipping! Their new and supposedly improved technical platform is a failure. There is no way to see a mock-up because there is no proper mock-up. There is no way to see the newly uploaded image or move it, you have to do it from a different page- the whole thing is complex and doing it blindly does not help. Each time I explained this I received the same robotic reply. I was patient, but when they push unresolved images into production without approval and overcharge me, that is unacceptable. Not only I don't recommend them, but I would say AVOID, unless you want to lose your mind and waste your time and money. They are marketing everywhere and trying to acquire new people, but they do NOT care about their customers. I hope no one else has to go through this.

I'm using Gooten for all of my print on demand products that I sell on my business, they are really good in terms of pricing and overall quality also shipping is fast and reliable, overall an amazing experience.

I have had a great experience with Gooten so far. My Partnerships manager is very helpful and supportive and makes the process much easier for a solopreneur like myself. Would recommend.

They claim to be Print-on-demand but do not have order notes.
If you use this app, you cannot offer expedited shipping. All orders are made to be standard and there is no way to update it.
In short, the app sucks.

The company, shipped flawed canvases and refused to replace citing damage was within their threshold. Hope your customers enjoy their threshold.

Software is really awful. Prepare to accidentally cancel orders, not understand how to ship internationally.

Printful is much better in every way.

This app is really ease to use and nice. i did not yet completed a order but i'm excited to try it out.

I chose to connect the Gooten app to my Shopify store because they had products that were key to my plan but that I couldn't find elsewhere. The app for creating products and sharing them to your Shopify (or elsewhere) is fairly straightforward and I can see that it has more options I haven't even looked into yet. Installation and set up were seamless and intuitive. I do like that you can bulk upload a lot of art work at once. It would be super fabulous if you could apply that artwork to a product as a bunch of variations all at once. As it is, you have to go through a many-click process one by one, as far as I can tell. I know Gooten has been around a long time, and I feel like they have capabilities I can grow into, which is nice.

Really great app, easy to use and simple to setup. There's a large selection of products to decide from with decent costs. Would highly recommend!

So far so good with Gooten. We've seen great turn around times with orders that are true to what they say in there FAQ pages. I do wish they had an option to add marketing inserts into packaging as well as blind shipping. I did notice our products now don't have our name on the return address so I'm eating the cost and having them ship to me first to package more nicely and with our packaging. Another piece of feedback is to create a better rewards program such as Printful has. Spend X amount in a month get better discounts on products. Their VIP program doesn't offer any sort of discounts, just better response times for customer support essentially. Overall, I am happy so far!

2 Orders, 1 customer.
8/7 order date. 8/11 product shipped. Today is 9/13 and customer has not received the item. Gooten's 'manufacturer' has not received the item back (return to sender) - and they won't ship out a replacement until they get it back. Normally I would agree with this, but not in this circumstance. Order #2 - Customer decides to order again and send to different address. Order was placed 8/25. Today is 9/13 and the order has not started fulfillment yet. --- I will update this with Gooten's resolution as I'm still waiting to hear one. Not likely going to be good and I'm ready to halt all business relations with them.

3 out of 4 orders, didn't receive their destination. The shirts that I received contained printing errors. Please move on to another company if you want to save time and stress.