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Gooten was supposed to be my savior....but:
- Orders took over 2-3 weeks to get fulfilled (Yes I understand Covid was an aspect)
- They Shipped the wrong products! - Customers received items that I don't even have listed on my store
- Little to no customer support.
I can live with the slower shipping as it's POD. However I can't justify waiting 2 weeks then the customer receiving the wrong product - that is just unacceptable!
Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well as implemented new ways to better serve our partners. Since we have hired many new staff members to keep up with the demand, customer support times are currently back to normal. Please reach out to us if you would like more information or if we can further assist you. We would love to make this right and earn back your trust. Thank you.
Great selection of products and tees with good competitive prices. Easy to use interface and a robust production network including internationally. The one issue for me personally is not having an easy way to moving and manipulating the art around the print area on the shirts and not having a second mock up where the shirt is shown on a model. There is also no png option for the mock up so the background is transparent.
Hi, we're so glad to hear that you are enjoying your experience with Gooten so far! We love offering a wide variety of products for our partners at affordable rates and are always adding fun new additions to the catalog. On the note of designing and mockups, we are always looking for great new ways to make our service more user friendly, and will pass this feedback along to the team for future platform updates. Thanks so much for taking the time to leave us a review, and thank you for being a Gooten partner!
We love Gooten have products others POD dont have, like the acrylics blocks, canvas, pack folded cards and yoga mats... And we loved how our designs look.
Hey there, thanks so much for taking the time to leave a review! We're so glad to hear you are liking the product selection. Thanks for being a Gooten partner!
We are new to this whole thing, and it's been great to go to Gooten's website and find all the products we need, plus guides on how to setup a store and how to be successful. They have been a wonderful company to work with so far!
Thank you!
Thank you for your review! We've enjoyed working with you too and look forward to our continued partnership!
I used this app to create garden flags for my site. The integration and set up was extremely easy. The actual product is great. Printing looks awesome. Zero complaints and I’ve already recommended to friends.
Hi there and thank you for leaving us a review! We so appreciate you. We are thrilled to hear you've had a positive experience with us and we thank you for recommending us to friends! We are happy you chose to scale with Gooten!
I like the interface. Easy to navigate and know what is where. I like the variety of stuff I could customize for my brand.
Love the quality of the printing and variety of products. My customers are also very happy with the quality. I find the software pretty straightforward to use. Things I would change: shipping costs are way too costly (especially when it's important for small businesses to provide free shipping to customers as an incentive, this eats a lot of my profit. The shipping fees are also more than what I would typically pay to mail these objects.); I’d love to have better product mock-ups that parallel or are the same as what you use to show products in your product catalog. Why aren't these available? Lastly, I'd like to see the platform compatible on all devices (especially tablets!), not just a laptop or desktop.
Hi there! Thank you so much for leaving us a review! We are thrilled to hear you are mostly enjoying working with us and appreciate the feedback in ways you would like to see us improve. We value the input from our partners and like to know the ways we can suit them best. Thank you for choosing to scale your shop with Gooten!
So far so good. I'm happy they have the product I needed.
I think the interface could use some updating. I wish there was a place for me to look at my library of uploaded art work. As of right now you have to make a template to see any of the art work you have uploaded. Also the template making process is extremely slow. Ultimatly I liked their product selection as they had some woman's shirts that the other companies did not have, however when I needed to do an all black shirt collection they were out of stock in med, large, and extra large in black with no idea on when they would be back in stock. The shirt was the only woman's shirt that ran true to size and not small. The app was easy to navigate as it is really a simple app which is not all bad.
Hey there! We are happy to have you on board! We appreciate your feedback and your suggestions! Our customer support team always wants to hear about these types of issues so we know how to assist you and how to better ourselves for the future. Thank you for scaling with Gooten!
FANTASTIC program with great customer service! Very easy to use! and the products are top notch! Could not be happier!