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I use this app for the pet accessories! Awesome service and super fast, glad I found them.
Definitely recommended!
Thank you for your review! We are thrilled that you enjoy the products we offer as we work hard to make sure we have a variety! Thank you for being a Gooten partner.
10/10 Highly recommend! for all the unique products other print on demand services that others don't have I would definitely recommend this app not only for their quality products. I would absolutely recommend this as a great addition to your store.
Thank you so much for your kind review! We're happy to hear that you would recommend Gooten to others and that you've been enjoying our selection of high quality on-demand products.
This app is so helpful for my website and drop shipping. I love this and it works so well. Very user friendly.
Hi Isabella! Thank you so much for leaving us a review. We enjoy being able to hear feedback from our partners. We are so happy that Gooten has been able to assist you in your success! Thank you for giving us the opportunity to work with you. We value you as a Gooten partner!
Honestly, we liked their products and hope to continue using them but their customer service is awful. No way to contact them except email and they take days or weeks to respond and then more time to try to get the problem resolved. We have 2 open issues with them that have been ongoing for weeks and neither is resolved. One is my product was being sent to a customer missing a part. Still no resolution or communication. Very frustrating.
Hi there. Thank you for leaving us a response. We always appreciate getting your feedback to note ways we can improve. Please send us your order ID or ticket number so that our customer support team can assist you in correcting your experience. Thank you for your patience!
Very good experience! The interface is smooth easy to navigate through. Much better than many other vendors I've used.
Thank you for your review! We appreciate your business and value having you as a partner!
I've been waiting for the response from the support team for more than TWO MONTHS - 2 MONTHS WITHOUT THE REPLY!!!
Don't use it if you want to have a reliable partner.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long delays in customer support are understandably very frustrating.
Normally, we would reply much sooner, however, there has been an unexpected increase in the ticket volume which is why our response time is a bit longer. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten
We do apologize for the delays and hope to return to our normal support response times very soon. Thank you for your patience as we manage these challenges.
They have a great range of quality products, I’m happy to have come across their services. I highly recommend them.
Thanks for the kind words Wallinspo! It's always our goal to offer our customers the highest quality products :)
I actually signed up with Shopify so that I could use this app, and I'm pleased to say that I'm very happy with it so far. Customer support has also been great. I'd definitely recommend it!
In my search for a good POD, Gooten satisfies most of my requirements. Pros include good mockups, well-priced products, easy and no lag UI and good quality products. The main con for me is the lack of custom packaging (only custom packing slips are available). Overall, enjoy the experience using Gooten as a POD.
Their customer support is one of the worst you can deal with. They just have a template they keep repeating. I had an issue with an order so I wanted to update but they cannot change it once it goes to the production, so I asked if they can atleast cancel the shipping since it just been one day since I placed the order and it has not even been printed. The customer agent tells me they cannot change anything once the order is placed. Absolute ridiculous talking with these guys, it is exactly like talking to a wall. I am surprised with 4.3 rating probably all fake reviews or paid reviews. My products include Posters, canvas, Framed Poster. I highly recommend using Printify, Printful or Print Pigeons. Gooten should be the last thing that comes to ur mind.
Hi, thank you for your review. We are incredibly sorry for the delay and your experience with us during this time. Our support team is receiving an unprecedented number of support inquiries at this time due to the economic impact of COVID-19. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten
We do apologize for the delays and hope to return to our normal support response times very soon. Thank you for your patience as we manage these challenges.