整体评分
4.4
每个评分等级的数量
  • 65% 的评分是 5 星
  • 16% 的评分是 4 星
  • 5% 的评分是 3 星
  • 4% 的评分是 2 星
  • 10% 的评分是 1 星
2021年6月4日

This app was easy to use, processing was timely, and merchandise was high-quality. I was especially impressed by the printing. Very professional.

OutCompete
美国
大约2个月 人在使用应用
Gooten 已回复 2021年6月10日

Hi there! Thank you so much for leaving us a review. We are so so happy to hear that your experience has been great! We are thrilled to have you on board as a partner! Thank you for scaling with Gooten!

2022年7月25日

great products and amazing customer service. Unfortunatly I was not able to use them because my focus is on metal prints and they are not yet available vis shopify.

dragonfly-metals
美国
5天 人在使用应用
Gooten 已回复 2022年10月5日

Hi there and thank you so much for leaving us a review! We are so happy to hear you enjoy our product and customer service! We always value getting feedback to learn of ways we are able to improve so thank you for taking the time to provide us with this.

2021年6月16日

They have been awesome to work with so far! We are very excited to grow our business with them as partners.

Word on Fire
美国
5天 人在使用应用
Gooten 已回复 2021年6月22日

Thank you for the review! We love to hear that our team is pleasant to work with and assists your excellence in your shop. Thank you for scaling with Gooten!

编辑时间:2020年5月7日

I use this app to drop ship custom home decor for my customers. I am experiencing some frustration with the status information regarding my customers orders. I am unable to contact gooten over the phone, instead only an email is available which says that it can take 24-48 hours to get a reply back. These are Mother’s Day gifts and my customers paid for expedited shipping 8 days ago. The products have said in production for 7 days and I would like to know when these will be shipped out to my customers. The website avg production time says 3-4 and like I said, it’s been 7! I am not happy at the moment and would have appreciated an email or phone call or something from gooten explaining the delay, however, it says on my orders page that these products are on schedule but obviously they are not.

Grace and Hustle Co.
美国
2个月 人在使用应用
Gooten 已回复 2020年6月18日

Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating.

For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. This has, in turn, affected our customer support team. While our team is working hard to respond to every request, our response times are longer than normal.

If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten

We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.

2017年12月20日

So far, Gooten's customer service is incredibly satisfying. Responses were made a day top after you email them a question. I am new to online business and the whole dropshipping concept, but with Gooten, everything is made easy, including the whole publication process of your first product. Starting from their preference settings to their UI, everything is designed with convenience in mind.

However, I have not reached the ordering stage, I am still uncertain about the finishing product including the printing quality. Yet, with all the positive experience so far, I am looking forward to posting another positive review.

Firg Casual Tees
印度尼西亚
大约1个月 人在使用应用
2020年7月26日

TERRIBLE. I had to delay the launch of my store by a month because of their lack of customer service and the quality of the few samples I received. Luckily I found out before I officially launched, but it was a pain to move all of my products over to a new POD service and I lost out on my free Etsy listings I'd linked to Gooten.

Customer service never replies (though they say you'll hear back in 72 hours). I submitted three tickets and only heard back from one weeks later and it was a generic, non-answer reply. Products were lost in transit or took way longer than stated production time (I understand the delays due to the pandemic, but this was beyond that). Of the few items I did receive the quality was sorely lacking..the graphics were not printed where they were placed on the shirt and graphics were smudged. It's a shame because they have a great range of products, but the issues you'll run into are not worth it.

Bitsy Boba
美国
2个月 人在使用应用
Gooten 已回复 2020年8月20日

Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well as implemented new ways to better serve our partners. Since we have hired many new staff members to keep up with the demand, customer support times are currently back to normal. Please reach out to us if you would like more information or if we can further assist you. We would love to make this right and earn back your trust. Thank you.

2020年10月27日

Product catalog is big but need more moqups and style. very easy to use and has good shipping rates and customer service.

splooot
以色列
大约1个月 人在使用应用
Gooten 已回复 2020年11月12日

Hey there! Thank you for leaving us a review. We always value our partners input! It makes us so happy to hear of your positive experience with us. Thank you for being a Gooten partner!

2021年4月7日

This app is easy to install and worked instantly. I was able to source many items from Gooten that I couldn't get anywhere else. I found the app easy to navigate and the design process was simple to navigate with nice mock-ups also.

Grunge Influence
澳大利亚
4天 人在使用应用
Gooten 已回复 2021年4月12日

Hey there! Thank you so much for leaving us a review. We are thrilled to have you on board with us. We are so happy to hear working with us has brought ease to your design process. We look forward to working with you more!

2020年10月8日

This app shows promise and I would like to see it grow to provide a larger selection of products and some more features to the app it's self. Good luck Gooten

Stonecrowe Trading Co.
美国
大约1个月 人在使用应用
Gooten 已回复 2020年10月9日

Thank you for taking the time to leave a review. We are always adding new and fun product additions to our catalog-- so stay tuned! Thanks for being a Gooten partner!

2023年2月1日

Love it! It is a little over priced but its ok because the service is great! Shipping times are fantastic, the printing is high quality, and the customer support is chill!

HRZN Outfitters
美国
大约1个月 人在使用应用
Gooten 已回复 2023年2月13日

Thank you so much for leaving us a review and for the feedback! We love to see that you are enjoying working with us and that you appreciate our customer support team as much as we do. We look forward to working with you more.