Gooten: Print on Demand

We are just starting out with our store and have researched a lot of POD apps. We love Gooten, all its options and how easy it is to use! So far so good!

As a Canadian business I started using the app to have some specific products that I ship out to my clients in the US. After using and trying a number of different dropshippers I've found Gooten to have a great selection, good customer service and clear updates. I haven't yet received any goods so can't comment on the quality but from what I've seen of the brands they use I'm not concerned about it.

Gooten is a great print-on-demand merch fulfillment partner. They have amazing customer service- always respond quickly and are super easy to work with. They have a large catalog of product offerings and are the best of all the apps available. Highly recommended!

ordered samples of the wine tumbler, koozie and viking tumber and LOVE the print quality. Just hooked this up to our store, cant wait to show our customers what else we have!

I really want to love this app. They have so many items that are not available anywhere else. But trying to figure out shipping costs is a total nightmare. Every product and product variation differs by state. There is no list for shipping costs until you input the specific parameters. Making it really hard to try to build shipping costs into your retail prices. Even one you have entered the product, you have to search each state separately for costs.

Shipping to canada is way higher than other POD services. For example, a shower curtain with liner is $43.57 then $25.61 shipping to Canada. Making the cost almost $70 USD BEFORE markup. A basic 14x14 throw pillow costs $7.98 - but shipping to Canada is a whopping $25.61!!!

Last example: Throw Pillow-Spun Polyester -36x36 costs $52.61 plus $38.15 shipping to Canada is $90.76 USD before markup. With the exchange rate, is about $120 Canadian - FOR ONE PILLOW.

I badly want to use Gooten for so many things... but I also do want customers to run screaming from my store when they see some of the pricing.

Hopefully in the future this will get a little better. For now, I can find better pricing on etsy. :(

Fast turned around of a product. Customer in NJ was happy to have received it in 4 days from ordering. Customer service was helpful in answering questions from my email and solved the problem quickly.

Update 3: Adding two stars. Gooten has finally improved their mockup generator...sort of. Their mockup generator now produces reasonably sized images for the products that they offer. It's still a bit clunky. About 50% of the time, when uploading files according to their specs, I had to go back screens and re-click buttons in order to trigger their mock up generator because it didn't trigger the first time. But it does seem like they are making constant efforts to improve their app and their team has been quick to offer trouble shooting support.

Update 2: I'm removing the star that I added in my last update. It's been over a month now and Gooten is still hasn't corrected the issues discussed below. At this point I'm loosing faith that they will ever be able to do so.

Update 1: I'm adding a second star because since posting this review, Gooten has gotten back to me about the issues below and I appreciate the responsiveness of their support team regarding my concerns.

Here is what Gooten said, "this small sized images, has been a major complaint from a lot of our current users and we have devoted a lot of time improving the technology that generates the images. Our CTO informed me that this will be ready in the next 2-3 weeks. I can assure you that once we have this implemented, and you begin using our platform, you'll want to move all of your products over to us from the Printful."

I really hope this is the case and look forward to using Gooten if it is. Will update this review again once I've seen the new implementation.

First Review: I'd really like to be able to like this app as much as I'd like to be able to use it. Sadly, no dice for either.

Gooten does not have a mock-up generator or even any comped psd files so that one can manually make mock-ups of their products with ones designs on them. In order to display a product listing image on your website, you will have to buy a sample of everything in their catalog and make your own mock-up.

For me, this would be time and cost prohibitive. Not to mention a huge act of faith for a company with sketchy and scant reviews about their quality and customer service.

Another option for create listing images of Gooten products on my site is to display a blank product, next to a flat of the design. But that is not very compelling for shoppers and would be poor practice.

I contacted Gooten about this issue asking them if they planed on adding a mock-up generator or comped psd files, letting them know that without these features I would be unable to use Gooten. Two different customer support reps got back to me and both mostly talked around the issue I'd emailed about and offered irrelevant info.

One of the customer service reps replied that Gooten generates a thumbnail when you create a product. The thumbnails Gooten generates for preview are barely larger than my actual thumbnail and as such, are inappropriate and insufficient for displaying to shoppers on my website.

To reiterate, without a mock up generator or comped psd files, I will not be able to use Gooten at all.

Printful, a competitor service offers both a mock-up generator and psd comp files and works beautifully. And I've had a great response from Printul's customer support so far. Hopefully Printful will grow their product catalog to the size of Gooten's in the near future.

Quality is good.
Great customer service, they. are helping you immediately.
We are happy to work with them.

I would like to start by saying that they have an excellent service, big inventory which really helps to improve your sales and nice products when to quality!

There are a lot of options, and the turnaround times aren't bad. But the quality? Terrible. I ordered 2 products that I have ordered from other companies and the canvas mini was printed incredibly crooked and the easel back wasn't attached. The accessory pouch I ordered had a poor print and felt super cheap compared to other POD pouches I've ordered. (I paid for these samples, they were not the free ones - I wanted to make sure what I was getting was realistic)

Order samples to make sure the quality is what you are expecting.