Overall rating
4.4
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its user-friendly interface, wide range of high-quality products, and competitive pricing. It's praised for its seamless integration with Shopify and diverse customization options. Many highlight the responsive customer service and fast shipping times. Unique features such as customized neck labels for sweatshirts and hoodies are also noted. The app is described as easy to install and integrates well with Shopify.

May 10, 2021

Very good experience! The interface is smooth easy to navigate through. Much better than many other vendors I've used.

BlazingBrite
Italy
2 months using the app
Gooten replied May 20, 2021

Thank you for your review! We appreciate your business and value having you as a partner!

March 3, 2023

They have a great range of quality products, I’m happy to have come across their services. I highly recommend them.

Wallinspo
United Kingdom
2 months using the app
Gooten replied May 19, 2023

Thanks for the kind words Wallinspo! It's always our goal to offer our customers the highest quality products :)

August 26, 2015

I actually signed up with Shopify so that I could use this app, and I'm pleased to say that I'm very happy with it so far. Customer support has also been great. I'd definitely recommend it!

Tadshop
South Africa
2 months using the app
Edited May 28, 2021

Their customer support is one of the worst you can deal with. They just have a template they keep repeating. I had an issue with an order so I wanted to update but they cannot change it once it goes to the production, so I asked if they can atleast cancel the shipping since it just been one day since I placed the order and it has not even been printed. The customer agent tells me they cannot change anything once the order is placed. Absolute ridiculous talking with these guys, it is exactly like talking to a wall. I am surprised with 4.3 rating probably all fake reviews or paid reviews. My products include Posters, canvas, Framed Poster. I highly recommend using Printify, Printful or Print Pigeons. Gooten should be the last thing that comes to ur mind.

WRITTEN IN THE STARS
Canada
Over 2 years using the app
Gooten replied June 23, 2020

Hi, thank you for your review. We are incredibly sorry for the delay and your experience with us during this time. Our support team is receiving an unprecedented number of support inquiries at this time due to the economic impact of COVID-19. If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten

We do apologize for the delays and hope to return to our normal support response times very soon. Thank you for your patience as we manage these challenges.

December 11, 2020

The prices are very good, selection is large, and a decent selection of organic clothing. I like their options a lot. So far they are a keeper! Shipping times seem fast.

Shamanic Technologies
United States
2 months using the app
Gooten replied December 14, 2020

Hi! Thank you so much for leaving us a review. We appreciate your feedback and are happy to hear you enjoy our products as much as we do! Thank you for being a Gooten partner, we hope we continue to hear of your positive experiences!

January 31, 2021

I installed this app to create on demand products. They have a nice variety products at competitive prices. It was easy to install and get started creating product. They could improve on their product mock-ups and product description integration.

nettybettymerch.com
United States
Over 1 year using the app
Gooten replied February 1, 2021

Hi there and thank you for leaving us a review. We are thrilled to hear of your positive experience and the ease of working with us. We also thank you for your feedback as we are always looking on ways to improve. We look forward to working with you more!

February 3, 2021

Easy to use app and good product range. Mockups for card products could be improved to look more professional

wtf fun fact shop
United States
2 months using the app
Gooten replied February 4, 2021

Hi there! Thank you for leaving us a review. We are thrilled to hear you are enjoying our products and want to thank you for your feedback on what you would like to see us improve. We are looking forward working with you more!

December 16, 2020

Just started using gooten. Their customization platform is one of the best I’ve experienced for phone cases. Their selection of phone cases and sizes is also decent compared to competitors. Their mock ups are terrible and they only provide one. On this aspect they are lacking. If you can design your own mock ups then I would recommend gooten.

Movvy
United States
Over 1 year using the app
Gooten replied January 4, 2021

Hey there! Thank you so much for leaving us a review! We love to hear all feedback to see where we can improve. We are sorry to hear that the mock ups you received were not to the Gooten standards. Please submit a ticket through our help desk so our support team can learn more about this. We are happy to hear you are enjoying our selection and customization. We thank you for being a Gooten partner!

July 21, 2019

Tried to test one product. The wrong material was sent 3 times. They sent 2 replacement orders and a refund on the third, but are now still claiming the material was cotton. They all say 100% polyester fiber on the tag and I sent numerous images! It's either a scam or one heck of a delusion.

The Planet Patron
United States
Over 2 years using the app
February 1, 2021

I needed some special-printed products that I couldn't find on any other POD-services but Gooten helped me with that! Super easy set-up. Literally, anyone could set up a store with their help :)

Quantum Hippie
Finland
About 2 months using the app
Gooten replied February 1, 2021

Hi there and thank you for leaving us a review! We are happy to hear you appreciated our broad range of available products. We are excited to work more with you!