Gooten: Print on Demand , 484 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this print-on-demand app for its user-friendly interface, wide range of high-quality products, and competitive pricing. It's praised for its seamless integration with Shopify and diverse customization options. Many highlight the responsive customer service and fast shipping times. Unique features such as customized neck labels for sweatshirts and hoodies are also noted. The app is described as easy to install and integrates well with Shopify.
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I wanted to find a print on demand company that offers puzzles, and I am so glad I found Gooten from this initial search! They have SO many wonderful products that I can't wait to add to my shop!
Hey there! Thank you for leaving us a review. We are so happy to hear your feedback. We are thrilled to hear that you are enjoying our wide variety of products! We are happy to work with you.
I really want to love this app. They have so many items that are not available anywhere else. But trying to figure out shipping costs is a total nightmare. Every product and product variation differs by state. There is no list for shipping costs until you input the specific parameters. Making it really hard to try to build shipping costs into your retail prices. Even one you have entered the product, you have to search each state separately for costs.
Shipping to canada is way higher than other POD services. For example, a shower curtain with liner is $43.57 then $25.61 shipping to Canada. Making the cost almost $70 USD BEFORE markup. A basic 14x14 throw pillow costs $7.98 - but shipping to Canada is a whopping $25.61!!!
Last example: Throw Pillow-Spun Polyester -36x36 costs $52.61 plus $38.15 shipping to Canada is $90.76 USD before markup. With the exchange rate, is about $120 Canadian - FOR ONE PILLOW.
I badly want to use Gooten for so many things... but I also do want customers to run screaming from my store when they see some of the pricing.
Hopefully in the future this will get a little better. For now, I can find better pricing on etsy. :(
Easy to set up and lots of excellent products to choose from! I was able to link to my Shopify account quickly. The quality looks great as well.
Hi there, thank you for your review! We're thrilled to hear you've had a good experience with us and that you were able to link your store quickly. We're excited to continue working with you!
A variety of products so I'm excited to get my sample products (pins, AOP sweatshirt and stickers)... I'm still waiting 2 weeks in for my order to be processed....
However, no complaints from my customers so far for the greeting cards I've ordered.
Hey there! We are so happy to hear that you are enjoying working with us. We really appreciate your feedback and hope to hear a positive review once your products arrive. Thank you for scaling with Gooten!
Gooten is easy to design with and has a great product selection. It connected easily with my Shopify store and has reasonable pricing! I recommend!
Hi there! Thank you for writing a review. We are happy to hear that the integration with Shopify has ran as smooth! Thank you for being a Gooten partner.
gooten is greats; I love their metal
Prints. Easy intuitive interface, well-priced. Highly recommend!
There are a lot of options, and the turnaround times aren't bad. But the quality? Terrible. I ordered 2 products that I have ordered from other companies and the canvas mini was printed incredibly crooked and the easel back wasn't attached. The accessory pouch I ordered had a poor print and felt super cheap compared to other POD pouches I've ordered. (I paid for these samples, they were not the free ones - I wanted to make sure what I was getting was realistic)
Order samples to make sure the quality is what you are expecting.
I switched to Gooten after working with another POD company. What a difference! Gooten has great customer service agents. They went beyond what I was asking them, and included screenshots, links, videos and detailed instructions to help me get started and to address any problems I was having. They even followed up to see how I was doing with their instructions. The app is very easy to install, and integration is a snap. You can add variations with ease! While I am still new and figuring some things out, it is seamless and easy to navigate and get support when needed. I am so happy I made the switch from PM.
Thank you so much for leaving us a review, Deborah! We love to see that you are enjoying working with us and that you appreciate our customer support team as much as we do. We look forward to working with you more.
If Gooten customer service were to actually respond to emails within the stated 24 hours they promise for merchants/partners, they would easily get 5 stars from me. As of now, they take AT LEAST FIVE DAYS to reply to my emails and they have no telephone customer service.
Once I did a chargeback for a sample order I placed, they actually emailed me back quickly...go figure.
Because of this, I only sell 2 Gooten items in my store that I know I will have low issues with because I know their customer service is lacking and very unresponsive. It makes me nervous that I would likely have to take a loss on a Gooten item to keep a customer happy because Gooten's team takes forever to reply.
Amazing selection, great prices, terrible customer service.
So far this company has been a bit of a let down. They lost my order and can't seem to find it. I hope they can get better organized and have better customer service in the future! Additionally this company tried charging me again and sending me incorrect information that did not pertain to me.