Gooten: Print on Demand , 485 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this print-on-demand app for its user-friendly interface, wide range of high-quality products, and competitive pricing. It's praised for its seamless integration with Shopify and diverse customization options. Many highlight the responsive customer service and fast shipping times. Unique features such as customized neck labels for sweatshirts and hoodies are also noted. The app is described as easy to install and integrates well with Shopify.
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It was promising with all the catalogue options since other printing apps don't have a large selection like Gooten.
PROS:
1. Shipping is prompt.
CONS:
1. The baby bib was really poor quality
2. 3 prints came with creases so if it was sent directly to my customer, I would've had a major complaint coming my way. Not sure I can trust for future usage.
3. The app is hard to maneuver. You have to select all the item descriptions before you can see if the image works with the t-shirt. You also can't see what each t-shirt looks like with the right color options on the product catalogue.
LOOK AT ALL THE 1 STAR REVIEWS THEY HAVE AND DON'T WASTE YOUR TIME! They don't even bother to respond to these reviews. horrible. cute products. But there is ZERO customer support. The website is so difficult to work. DOES NOT integrate with Shopify at all. I could sell these products like crazy but I can't get it to work with my shopify store and I can't get anyone at Gooten to even try to help me. I have wasted so much time trying to get this vendor to work. Going to delete Gooten if someone doesn't help ASAP. not even worth 1 Star.
Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well as implemented new ways to better serve our partners. In the recent months we have seen a huge increase in orders, and thus a huge increase in customer support tickets due to COVID. We admit that we were not prepared for this, nor did we ever expect such an increase in business. However, as stated, we have since hired many new staff members to keep up with the demand, and customer support times are currently back to normal. Please reach out to us if you would like more information and to let us know how we can further assist. We would love to make this right and earn back your trust. Thank you.
Have not have any problems with orders or products. Could use more options but great shirts. Pricing is good
Product selection is GREAT, prices are pretty standard (although some products are too high to ever realistically sell for a reasonable profit), but my big gripe is that adding products is a HUGE pain. You need to make custom-sized images for each variant of, say, a piece of wall art, ahead of time and have it cropped perfectly. Their cropping system doesn't really work (you can't resize the image to make it smaller, only move it around or zoom in to make it larger) and it seems to zoom in on the image a little bit by default without letting you zoom back out for some unknown reason. On top of that, searching for SKUs to upload is also a pain and you can't choose a collection while uploading.
Overall, I think the potential is here but it's just not executed well enough yet. Maybe once they overhaul their system for adding products I'll give it another shot!
Easy integration and setup with my store. I really like that the product catalogue is extensive. I wish the shipping was a little more reasonable for smaller items.
Hi there, thank you so much for taking the time to leave a review. We're so glad you are satisfied with the product selection! We look forward to continuing to work with you.
I've ordered samples of mugs, bandanas and a 5x7 canvas wrap print, and all have come out well. The mugs are high quality. I can see how t-shirts would be a nightmare to sell through Gooten given the mockup and variant challenges, but give it a chance if you're selling something with only one or two sizes and no other variations. The prices are lower than anything else I've found. Shipping costs are complex but again can be gotten around if your store and variants aren't complex.
Gooten has pretty good quality printing. Their stock apparel is pretty good material as well. The only problem I've had is products can sit as "shipped" status for days before it actually reaches the carrier. (UPS, USPS, FEDEX, DHL)
Hi there, thank you so much for your review! We are glad you are please with the quality and selection. We are working towards more transparency with our partners on issues such as shipping, and are always implementing ways to better serve our partners!
What a bad mockup generator pictures looks so bad and ugly i don't know how someone can tell that they have been able to sell something with those poor pictures ! We don't even recognize the products...
Gooten was supposed to be my savior....but:
- Orders took over 2-3 weeks to get fulfilled (Yes I understand Covid was an aspect)
- They Shipped the wrong products! - Customers received items that I don't even have listed on my store
- Little to no customer support.
I can live with the slower shipping as it's POD. However I can't justify waiting 2 weeks then the customer receiving the wrong product - that is just unacceptable!
Hi there, we are sorry to hear about your experience and deeply apologize for the lack of response on our end. We have recently increased our customer support staff as well as implemented new ways to better serve our partners. Since we have hired many new staff members to keep up with the demand, customer support times are currently back to normal. Please reach out to us if you would like more information or if we can further assist you. We would love to make this right and earn back your trust. Thank you.
Great selection of products and tees with good competitive prices. Easy to use interface and a robust production network including internationally. The one issue for me personally is not having an easy way to moving and manipulating the art around the print area on the shirts and not having a second mock up where the shirt is shown on a model. There is also no png option for the mock up so the background is transparent.
Hi, we're so glad to hear that you are enjoying your experience with Gooten so far! We love offering a wide variety of products for our partners at affordable rates and are always adding fun new additions to the catalog. On the note of designing and mockups, we are always looking for great new ways to make our service more user friendly, and will pass this feedback along to the team for future platform updates. Thanks so much for taking the time to leave us a review, and thank you for being a Gooten partner!