Gooten: Print on Demand , 485 reviews

would be nice if I was able to simply download the app & use it like all other apps but apparently it's difficult to try to sign up & actually use it...

I am very disappointed, I am ready to go to work and create designs for my business and for the life of me...cannot even figure out how and where to begin. There is NO information on how it all works for your own designs

As a small business, I am all about cheering on companies. I know crap happens and am always willing to give second and even third chances. My head is still spinning from this experience though, but my 3 biggest complaints are:

1. I connected with Etsy and Shopify. I added three products. Within a couple of hours, the products somehow un-synced themselves. I wrote customer service. They wrote back a day later and just said it must be a glitch - sorry, but here's how to fix it. I was a little irritated on day one I had to re-sync items myself without any explanation as to why this happened to begin with. However, crap happens, so I shrugged my shoulders and tried again. I re-synced and added a couple other items. They all un-synced again. I was told their tech team was looking into it and they closed my case right away. Haven't heard back. After a few days, I wrote about the problem again and just got a "so sorry to hear you had issues" response. No help. No answers. Nada. Zilch.

2. My biggest gripe about the actual process of loading products is that other sites let you list various styles in one listing (Printful, teesource, etc) AND you can use the same design file for all products. Each product had various file size requirements, so I couldn't use the same file for a t-shirt as for a hoodie...but you can't use too big of a file for smaller products either. Ridiculous. I ordered a variety of products from 5 other sites and not one of them ever fussed about files and the products turned out great! Furthermore, I had to list every style separately on Gooten, which for SEO reasons, I hated.

3. I ordered samples and have yet to receive them. They are still in production. I ordered sample products from other sites AFTER this sample order and have them back. Dear Gooten, if you can't send out samples in a timely matter, how can I trust you will ship customer orders according to YOUR own set timelines? There are no holidays right now either. I've messaged - no explanation. I asked for my sample order to just be canceled then. They said they couldn't because it is in production. I don't see anywhere where samples have a much longer processing time then regular orders. I might have to get my credit card company involved since they haven't met their own turnaround time and aren't very helpful in offering insight.

Like I said earlier, I've ordered from 5 other companies and didn't have ONE problem. I wanted to go with Gooten because they had all the products I wanted to offer, so I wouldn't need more than one app, but I can't believe how horrible of experience this was. I'm glad to find out right away instead of having customers breathing down my neck on top of it all.

Steer clear Shopify friends.

Installed this app as they have a nice selection of items - placed a test order and the items took forever to ship. Actually am still waiting on most of them.

All of my products and days of work setting up my shop's inventory were DELETED by this app days after installing it! The installation itself took multiple attempts to install and never worked again. I have contacted Shopify support letting Gooten know how buggy their app is. Not worth the trouble.

When I created a product, It disappeared upon saving. I could only find again after trying to create the product again. Nothing but grief trying to get this app to work. Saving one section on a page meant losing another section on that page. Great selection of products, lots of potential. It just wouldn't work for me, and it wouldn't load pages consistently. (was working with phone cases)

to difficult to use compared to other POD apps. I think they spent to much time on design and not enough on user friendliness

Here's a message I sent to their customer support a few moments ago:

***

I don't have a request. Just want to make a statement that hopefully someone in your company will see.

I have a new Shopify store and am considering which vendor to use for POD. I've connected Printful, Printify, and Teespring so far; am considering Custom Cat. I've gone back and forth about which vendor to use but then ran across you. Great products, excellent prices. I was worried about some of the negative reviews in the app store -- specifically difficulties getting the app to work, and in how it's set up as a workflow. I decided not to sell t-shirts through you because the thought of uploading a design for *every single variation* of a product made me want to scream.

So I was going to do some of my products with you -- ones without a bunch of variation per item. And... went to try to set up an account. First I get a security warning that won't let me proceed. So I figured I'd give it a minute and move forward. Then I returned a few minutes later, but because I'd entered my email address *but wasn't able to continue setting up* it said there was already an email address in use. Okayyyy, I'll pick a different email address. Then I try to set up my account and connect to my Shopify store. I enter the information and hit the button "connect my store," it connects for a few moments... then the screen returns, with the wrong information in the Company Name and Shopify URL fields. Try again. Same thing. After each time of trying to connect my Gooten account with Shopify, I return to the Shopify Apps page to see if it's there. Nope. I tried this a few times and I give up.

Guys: nothing on your site seems to work! I'm sorry but all those people complaining on the product reviews are trying to tell you something. I've connected now 3 POD apps and they took moments and were a breeze.

I really wish you'd get your act together. Because as it is, there's no way on this green earth I'd continue to press on *even if* I could eventually connect my store... there are just too many problems here, and I've only just gotten started. Who knows what would come up down the line when I actually had customers on the line getting frustrated.

Please get it together, Gooten!