Powerful new features, services and plugins for your Shopify store
Gorgias

Gorgias

Developed by Gorgias

38 reviews
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Price: From $30.00 / month Free Trial: 14 days More info
  • Manage all your support in one place: email, chat & facebook
  • Stop wasting time switching between apps: Shopify, Shipstation & 20+ apps are integrated
  • Maximize your efficiency: edit orders, issue refunds in one click

Gorgias helps you manage all your customer communication in one place.


The best helpdesk for Shopify


It's the first helpdesk fully integrated with Shopify. Every time a customer contacts you, you see their profile and order history. You can edit the order without leaving the support conversation. Shopify Plus stores use Gorgias to deliver personalized support at scale.


Help your customers on every channel



  • Connect your support emails

  • Add a live chat to your website

  • Respond to customer on Facebook Messenger


Connect multiple Shopify store


You can connect as many stores as you want. When a customer contacts you, we'll display the Shopify profile from the revelant store next to their message.


Connect all your apps


Gorgias integrations with all the apps you use:



  • Shipstation: delivery status

  • Shippo: delivery status

  • Recharge: subscription info

  • Stripe: last payments & subscriptions

  • Paypal: last payments

  • Loyalty Lion: loyatly points

  • and more! 


If you'd like to connect a tool which is not in the list, we can connect it too!


Edit orders while you respond to customers


Edit the customer's order in one click, leading to lower response time and higher customer satisfaction. You can perform all sorts of actions on customers account without leaving the conversation:



  • Create & edit an order

  • Refund an order

  • Issue a gift card


Smart auto-responders


Set up an automatic responder to common requests, and reduce your ticket volume by 25%.


"Where is my order?" Autoresponse: "It has just shipped. Here's your tracking number: 389430429834".


Ready to get started?


All accounts are free up to 300 tickets per month. This means you can try Gorgias for as long as you want and see how it can help you build better customer relationships. 


"Collectively my agents love having all customer info readily available. It definitely streamlines the process!" — Sheryce, Director of Customer Engagement at blackriflecoffee.com


★ Most popular stores use Gorgias:



★ What makes us different?



  • You have a holistic view of your customers when you chat with them: we show previous conversations across ALL channels

  • We connect with all your Shopify apps 

  • You have unlimited agents

  • You can award points from the support conversation, or refund an item in an order

  • Gorgias is built for Shopify


Read case study


Learn more


★ Book a free live demo

Gorgias reviews

38 reviews
  1. 5 stars (36 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (1 review)
  4. 2 stars (0 reviews)
  5. 1 star (1 review)

Support from Gorgias (esp Romain) has been above and beyond expectation. They really care about helping if you have questions or problems.

Integration of support with Shopify is great. Really looking forward to seeing new features added in the future. Keep up the good work!

posted

This app is amazing! We have been struggling trying to keep up with increased support emails and this app seamlessly integrated with our Shopify instance and allows us to automate a lot of our support responses.

We were also able to integrate our Facebook and chat support which has decreased the amount of time that our technicians must spend answering calls as well as decreased the number of applications that needed to be used to respond to everyone.

The support from the developers has been top notch and have taken our suggestions and work to implement them.

Amazing app! Gorgias = Gorgeous for sure!

posted

I've tested out a few ticket systems and yours is by far the most simple to train employees on, and by far the most effective time vs money.

posted

Due to increased support emails, we decided to try out Gorgias. We were pleasantly surprised by how well it integrates with Shopify, order data and customer data - everything gets pulled into Gorgias.

Beside that, we also integrated Facebook support and Live chat support - this drastically decreased amount of support emails we received.

What i liked the most is the support we received from developers, not only they answered all the questions, but also implemented a missing function we suggested - great work.

posted

Works incredibly well. Will save you and your team countless hours. The integration and ease of use on Gorgias are unmatched. Plus their support is always available and happy to help!

posted

edit:

CEO reached out to me promptly and helped with removing Gorgias from mobile. Rating changed to 5 while I see how this goes. Will be trialling it out as I installed it thinking it would be a great app.

----
The chat integration part of the app is not compatible with certain iPhones and had been having conflicting issues with other apps. This led to customers being unable to close the chat once opened on mobile view and instead would just close my shop. Since it is urgent, I asked them if it's possible to turn it off for mobile but their lack of English skills was evident by their responses which had nothing to do what I was asking for. I asked 3 questions and they only answered with what they wanted to answer. Furthermore, they took their time responding even though I let them know it was urgent and it got to the point where their staff was incredibly rude, condescending and unhelpful about helping me uninstall the code. Very frustrating.

posted

I've only been using Gorgias for a short while but I'm blown away by how much they care about their users and their product. I haven't been able to explore all the features yet since my volume is low but it is very impressive and the guys behind it have been incredible with support, even offering one-on-ones to sort out any issues. This is the way support needs to be in 2017+. Great app!

posted

Absolutely the best customer service app on shopify! Seamless integration and 5 star service from Romain.

posted

Best all in one support platform on Shopify.

Easy to set up and use, great customer service. The app is very developer friendly.

It's a must have.

posted

I cannot go on about how much I love Gorgias. I was finding messages from customers across multiple social media platforms and my employees and I were constantly hunting where to answer people and so forth. THIS HAS BEEN A GOD SEND. Not only is their CEO unbelievable, he LISTENS and wants to make it user friendly. He's met with me over google chat to get me set up on multiple different integrations and looks into things i need personally. You just don't get that with many apps. I'm 100% sold and a customer for life. They are extremely quick to reach and overall a wonderful, up-to-date company that listens. You will NOT be disappointed in this app. They deserve more than 5 stars. It's the BEST app and customer service I have EVER used on shopify. KUDOS Gorgias! Romain, you're doing awesome things. Thank you a million times over for making something SO NEEDED and I am so grateful for your help and one-on-one time you've spent ensuring that things work well for me. You're 1 in a million!

posted
Get
From $30.00 / month

Unlimited number of agents!

600 support conversations (tickets) per month are included.
Then, pay as you go. $50/1000 tickets per month.

Learn more: https://gorgias.io/pricing

14 days

Support & Sales

Gorgias
support@gorgias.io
gorgias.io
Get Support

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