Gorgias helps you manage all your customer communication in one place.
It's the first helpdesk fully integrated with Shopify. Every time a customer contacts you, you see their profile and order history. You can edit the order without leaving the support conversation. Shopify Plus stores use Gorgias to deliver personalized support at scale.
When a customer contacts you, Gorgias automatically pulls information not only from Shopify, but also from Shipstation, Shippo, Klaviyo and others. You can fully customize the information that is displayed about your customers (profile, refunds, orders, returns, etc.).
Edit the customer's order in one click, leading to lower response time and higher customer satisfaction. You can perform all sorts of actions on customers account without leaving the conversation:
Set up an automatic responder to common requests, and reduce your ticket volume by 25%.
"Where is my order?" Autoresponse: "It has just shipped. Here's your tracking number: 389430429834".
All accounts are free up to 300 tickets per month. This means you can try Gorgias for as long as you want and see how it can help you build better customer relationships.
"Collectively my agents love having all customer info readily available. It definitely streamlines the process!" — Sheryce, Director of Customer Engagement at blackriflecoffee.com
Learn more: https://gorgias.io/shopify