Powerful new features, services and plugins for your Shopify store
Gorgias

Gorgias

Developed by Gorgias

52 reviews
Get
Price: From $30.00 / month Free Trial: 14 days More info
  • Manage all your support in one place: email, chat & facebook
  • Stop wasting time switching between apps: Shopify, Shipstation & 20+ apps are integrated
  • Maximize your efficiency: edit orders, issue refunds in one click

Gorgias helps you manage all your customer communication in one place.


The best helpdesk for Shopify


It's the first helpdesk fully integrated with Shopify. Every time a customer contacts you, you see their profile and order history. You can edit the order without leaving the support conversation. Shopify Plus stores use Gorgias to deliver personalized support at scale.


Provide customer service on every channel



  • Connect your support emails

  • Add a live chat to your website

  • Respond to customer on Facebook Messenger


Connect multiple Shopify store


You can connect as many stores as you want. When a customer contacts you, we'll display the Shopify profile from the revelant store next to their message.


Connect all your apps


Gorgias integrations with all the apps you use:



  • Shipstation: delivery status

  • Shippo: delivery status

  • Recharge: subscription info

  • Stripe: last payments & subscriptions

  • Paypal: last payments

  • Loyalty Lion: loyatly points

  • and more! 


If you'd like to connect a tool which is not in the list, we can connect it too!


Edit orders while you respond to customers


Edit the customer's order in one click, leading to lower response time and higher customer satisfaction. You can perform all sorts of actions on customers account without leaving the conversation:



  • Create & edit an order

  • Refund an order

  • Issue a gift card


Smart auto-responders


Set up an automatic responder to common requests, and reduce your ticket volume by 25%.


"Where is my order?" Autoresponse: "It has just shipped. Here's your tracking number: 389430429834".


Ready to get started?


All accounts are free up to 300 tickets per month. This means you can try Gorgias for as long as you want and see how it can help you build better customer relationships. 


"Collectively my agents love having all customer info readily available. It definitely streamlines the process!" — Chloe, Director of Customer Support at Darn Good Yarn


★ Most popular stores use Gorgias:



★ What makes us different?



  • You have a holistic view of your customers when you chat with them: we show previous conversations across ALL channels

  • We connect with all your Shopify apps 

  • You have unlimited agents

  • You can award points from the support conversation, or refund an item in an order

  • Gorgias is built for Shopify


Read case study


Learn more


★ Book a free live demo

Gorgias reviews

52 reviews
  1. 5 stars (49 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (2 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (1 review)

App is awesome, it saves so much time on customer service as it automatically gets order info from their email. You have templates. Customer service takes 4-5 times less time. Before I used Zoho and had to switch between zoho, aliexpress, shopify, shopified app. Customer support is great and they reply really fast. I recommend the app!

posted

I have only been using it a couple of days, but so far I am very happy. Got a quick respond every time I had a question. Very friendly and helpful.

posted

Great app! Has really helped us organize our customer service efforts. They also have a speedy response rate to any issues we may have had.

posted

Very nice to have app to bring up your customer service to another level and great support, very fast and helpfull

posted

Excellent customer experience! So much is customizable and tailored to fit our needs. We look forward to continuing with Gorgias.

posted

We have been using Gorgias for a few weeks and like it more every day. Easy to use and it helps connect our team and our customers. We get great support from the Gorgias team and look forward to a long working relationship.

posted

These guys are just outstanding. They bend over backwards for customers and go above and beyond. Such a personal experience and they clearly put CX at the forefront of what they do.

In terms of the app itself, it is amazing and incredibly easy to scale. Looking forward to working closely with them

posted

We shopped around for different customer support software and even used freshdesk for awhile. Gorgias is by far the best software if using Shopify.

posted

Awesome customer support app that seamlessly integrates into Shopify. We switch from Groove 6 months ago and haven't regretted it!

posted

Really simple to use. The staff is great at answering any and all questions and open to feedback from the people who use the service. Confident that this will only get better.

posted
Get
From $30.00 / month

Unlimited number of agents. Pricing is based on support volume.

Startup: $30/m
Team: $100/m
Growth: $500/m

Learn more: https://gorgias.io/pricing

14 days

Support & Sales

Gorgias
+1 (917) 859-3010
support@gorgias.io
gorgias.io
Get Support

Screenshots

  • Large
  • Thumb
  • Thumb
  • Thumb

Are you a developer? Become a Shopify partner or submit your app.