Powerful new features, services and plugins for your Shopify store
Gorgias

Gorgias

Developed by Gorgias

42 reviews
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Price: From $30.00 / month Free Trial: 14 days More info
  • Manage all your support in one place: email, chat & facebook
  • Stop wasting time switching between apps: Shopify, Shipstation & 20+ apps are integrated
  • Maximize your efficiency: edit orders, issue refunds in one click

Gorgias helps you manage all your customer communication in one place.


The best helpdesk for Shopify


It's the first helpdesk fully integrated with Shopify. Every time a customer contacts you, you see their profile and order history. You can edit the order without leaving the support conversation. Shopify Plus stores use Gorgias to deliver personalized support at scale.


Help your customers on every channel



  • Connect your support emails

  • Add a live chat to your website

  • Respond to customer on Facebook Messenger


Connect multiple Shopify store


You can connect as many stores as you want. When a customer contacts you, we'll display the Shopify profile from the revelant store next to their message.


Connect all your apps


Gorgias integrations with all the apps you use:



  • Shipstation: delivery status

  • Shippo: delivery status

  • Recharge: subscription info

  • Stripe: last payments & subscriptions

  • Paypal: last payments

  • Loyalty Lion: loyatly points

  • and more! 


If you'd like to connect a tool which is not in the list, we can connect it too!


Edit orders while you respond to customers


Edit the customer's order in one click, leading to lower response time and higher customer satisfaction. You can perform all sorts of actions on customers account without leaving the conversation:



  • Create & edit an order

  • Refund an order

  • Issue a gift card


Smart auto-responders


Set up an automatic responder to common requests, and reduce your ticket volume by 25%.


"Where is my order?" Autoresponse: "It has just shipped. Here's your tracking number: 389430429834".


Ready to get started?


All accounts are free up to 300 tickets per month. This means you can try Gorgias for as long as you want and see how it can help you build better customer relationships. 


"Collectively my agents love having all customer info readily available. It definitely streamlines the process!" — Sheryce, Director of Customer Engagement at blackriflecoffee.com


★ Most popular stores use Gorgias:



★ What makes us different?



  • You have a holistic view of your customers when you chat with them: we show previous conversations across ALL channels

  • We connect with all your Shopify apps 

  • You have unlimited agents

  • You can award points from the support conversation, or refund an item in an order

  • Gorgias is built for Shopify


Read case study


Learn more


★ Book a free live demo

Gorgias reviews

42 reviews
  1. 5 stars (39 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (2 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (1 review)

We are a +Store with about 800-1000 tickets per day from FB messenger and a contact form on helpcenter. We recently made the switch from zendesk to GORGIAS . Kudos to their team. the platform they are building is tailor made for shopify store and by far the best solution available for on the market.

posted

This app is great, fulfilled basically all the needs that our store customer support department needed. (Integrate with gmail, facebook,UPS, orders and customer profile). special thanks to Romain Lapeyre, great demo and customer service experience. It would be even better if there is a yearly plan with discount :)

posted

We have had a great experience using Gorgias. We switched over from Desk.com and have not been disappointed at all. We pay 1/5 the price and get more for it. Way more. Great product, great customer service. There are strong automation capabilities and all the features you would want to have your service desk equipped with. Highly recommend for anyone that has been tossing and turning over whether to choose Desk.com or ZenDesk.com. Be smart...choose Gorgias.

posted

edit:

Used to be free but suddenly changed to a subscription of $30 a month for the standard plan. And that's only for 600 tickets - their basic plan. When enquiring they said they sent out emails, which I never received. I went back to check as I have a specific email just for shopify apps in this store - then they assumed and said the email just got 'lost'. Good that they let me cancel the subscription without paying for something I was never notified about.

----

CEO reached out to me promptly and helped with removing Gorgias from mobile. Rating changed to 5 while I see how this goes. Will be trialling it out as I installed it thinking it would be a great app.

----
The chat integration part of the app is not compatible with certain iPhones and had been having conflicting issues with other apps. This led to customers being unable to close the chat once opened on mobile view and instead would just close my shop. Since it was urgent, I asked them if it's possible to turn it off for mobile but their lack of English skills was evident by their responses which had nothing to do what I was asking for. I asked 3 questions and they only answered what they wanted to answer. Furthermore, they took their time responding even though I let them know it was urgent and it got to the point where their staff was incredibly rude, condescending and unhelpful about helping me uninstall the code. Very frustrating.

posted

great app! centralizes our support needs all in one place

posted

Support from Gorgias (esp Romain) has been above and beyond expectation. They really care about helping if you have questions or problems.

Integration of support with Shopify is great. Really looking forward to seeing new features added in the future. Keep up the good work!

posted

This app is amazing! We have been struggling trying to keep up with increased support emails and this app seamlessly integrated with our Shopify instance and allows us to automate a lot of our support responses.

We were also able to integrate our Facebook and chat support which has decreased the amount of time that our technicians must spend answering calls as well as decreased the number of applications that needed to be used to respond to everyone.

The support from the developers has been top notch and have taken our suggestions and work to implement them.

Amazing app! Gorgias = Gorgeous for sure!

posted

I've tested out a few ticket systems and yours is by far the most simple to train employees on, and by far the most effective time vs money.

posted

Due to increased support emails, we decided to try out Gorgias. We were pleasantly surprised by how well it integrates with Shopify, order data and customer data - everything gets pulled into Gorgias.

Beside that, we also integrated Facebook support and Live chat support - this drastically decreased amount of support emails we received.

What i liked the most is the support we received from developers, not only they answered all the questions, but also implemented a missing function we suggested - great work.

posted

Works incredibly well. Will save you and your team countless hours. The integration and ease of use on Gorgias are unmatched. Plus their support is always available and happy to help!

posted
Get
From $30.00 / month

Unlimited number of agents. Pricing is based on support volume.

Startup: $30/m
Team: $100/m
Growth: $500/m

Learn more: https://gorgias.io/pricing

14 days

Support & Sales

Gorgias
+1 (917) 859-3010
support@gorgias.io
gorgias.io
Get Support

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