Powerful new features, services and plugins for your Shopify store
Gorgias

Gorgias

Developed by Romain Lapeyre

28 reviews
Get
Price: From $0.00 / month Free Trial: 365 days More info
  • Manage all your support in one place: email, chat & facebook
  • Stop wasting time switching between apps: Shopify, Shipstation & 20+ apps are integrated
  • Maximize your efficiency: edit orders, issue refunds in one click

Gorgias helps you manage all your customer communication in one place.


The best helpdesk for Shopify


It's the first helpdesk fully integrated with Shopify. Every time a customer contacts you, you see their profile and order history. You can edit the order without leaving the support conversation. Shopify Plus stores use Gorgias to deliver personalized support at scale.


Help your customers on every channel



  • Connect your support emails

  • Add a live chat to your website

  • Respond to customer on Facebook Messenger


Connect multiple Shopify store


You can connect as many stores as you want. When a customer contacts you, we'll display the Shopify profile from the revelant store next to their message.


Connect all your apps


Gorgias integrations with all the apps you use:



  • Shipstation: delivery status

  • Shippo: delivery status

  • Recharge: subscription info

  • Stripe: last payments & subscriptions

  • Paypal: last payments

  • Loyalty Lion: loyatly points

  • and more! 


If you'd like to connect a tool which is not in the list, we can connect it too!


Edit orders while you respond to customers


Edit the customer's order in one click, leading to lower response time and higher customer satisfaction. You can perform all sorts of actions on customers account without leaving the conversation:



  • Create & edit an order

  • Refund an order

  • Issue a gift card


Smart auto-responders


Set up an automatic responder to common requests, and reduce your ticket volume by 25%.


"Where is my order?" Autoresponse: "It has just shipped. Here's your tracking number: 389430429834".


Ready to get started?


All accounts are free up to 300 tickets per month. This means you can try Gorgias for as long as you want and see how it can help you build better customer relationships. 


"Collectively my agents love having all customer info readily available. It definitely streamlines the process!" — Sheryce, Director of Customer Engagement at blackriflecoffee.com


★ Most popular stores use Gorgias:



★ What makes us different?



  • You have a holistic view of your customers when you chat with them: we show previous conversations across ALL channels

  • We connect with all your Shopify apps 

  • You have unlimited agents

  • You can award points from the support conversation, or refund an item in an order

  • Gorgias is built for Shopify


Read case study


Learn more


★ Book a free live demo

Gorgias reviews

28 reviews
  1. 5 stars (26 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (1 review)
  4. 2 stars (0 reviews)
  5. 1 star (1 review)

Great customer service very nice right on the job Thanks

posted

Amazing! The best chat software I have used to date!

posted

I've only been using this for 24 hours and I can already say three things:
1) the feature set is SPOT ON for what I need as a small business. Everything I need with no extra fluff.
2) As a former SaaS developer and product manager, I especially appreciate the UI/UX, as well as the open, integration-friendly architecture.
3) Support is TOP-NOTCH. Alex has already helped walk me through many things I needed help or recommendations on.

HIGHLY RECOMMENDED. Better than ZenDesk, FreshDesk, ...

Chris

https://arialattner.com

posted

Perfect for our needs, ticketing system is simple and straightforward and it integrates right into Shopify. https://reptileslounge.com

posted

Integrated easily with my gmail account and the chat was easily implemented onto my store. The best part is the customers details are displayed during chat

posted

Pros:
1. Very good concept, I consider it the best among the customer communication apps. It's convenient to manage all communications and manage orders from the same interface.
2. The interface is clean, easy to navigate and find useful information.
3. Reasonably priced, has a very good beginner's deal.
4. Support is excellent, had a pleasant conversation, and they do listen to customers.

Cons:
The reason I did not give 5 star is this app seems unfinished, still need a lot of improvement to deliver what it promised:
1. If your domain e-mail is not g-suite, you may have e-mail delivery issue for outgoing e-mails; I know there are ways to work around this, but it's complicated and not documented by Gorgias.
2. Does not work nicely with contact forms, not able to hide contact form system information from customers .
3. Does not yet have a desktop app to work efficiently for LiveChat support.

Overall, keep an eye on it, once this app gets mature, it will worth the money.

posted

Have been using this app for a while now. Absolutely lovely professional app. It helps me a lot with customer service and management of all queries.

posted

Great atention and cool app. Thx.

posted

Been using Gorgias for a few days now and it's fantastic. No more flipping from Messenger to email to order lookups to solve a customer problem - everything is neatly organized within the app.

Also great support. I had a question about the app, 2 minutes later I was on a Google hangout with the support team walking me through the solution.

Thank you!

posted

Gorgias is a revolutionary helpdesk. It has changed the game for our companies support management team.

Hunter Strine
Creators Label, LLC
CEO

posted
Get
From $0.00 / month

Free for up to 300 support conversations (tickets) per month. Unlimited number of agents.

Then, pay as you go. $50/1000 tickets per month.

Learn more: https://gorgias.io/pricing

365 days

Support & Sales

Romain Lapeyre
support@gorgias.io
gorgias.io
Get Support

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