Govalo | Gift Card Suite
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Govalo's customer support team is truly unmatched! We were having trouble installing the app due to custom code and they reached out to help us. Within a couple of hours, we had the gift card live on our site! Super happy with how everything turned out and is working.
Great app with lots of flexibility and a great customer service team too
Great app super easy to install and set up! I like how it is just a gift card app, not a bunch of other stuff you don't need.
This is the easiest to use Gift Card app I have found. The customer support is quick and very helpful.
Prior to Q4 holiday gifting season, we're pleased to have found Govalo to further optimize our eGift card experience. Govalo allows for custom greetings, specific delivery dates/times, sending directly to the recipient, and many more critical capabilities. The Govalo support team is incredibly responsive and helpful too!
Govalo Gift Cards is a new player and has without a doubt the most advanced and up to date solution. Few bugs at the beginning, but they have all been solved after a couple of days. Amazing customer support!
We were able to create a Gift Card in less than an hour and tested it to great success. Hoping to create seasonal cards soon --
We did reach out for Customer Support and they were terrific and responsive.
Great app, but we needed a little special configuration for it to work with the Rebuy upsell smartcarts on our 4 stores, but Govalo support responded and solved these issues very quickly. Just an FYI that there is no setting in the app to keep it from adding order discounts to gift cards, so customized script has to be added to Shopify to accomplish this.
Wanted to buy, only had one question in advance and sent it to them. No answer for one week. So maybe I get a response when writing a valuation...
Hi there,
My name is Rhian Beutler and I am the Co-Founder of Govalo. Thank you for reaching out to us.
Here at Govalo we want to give all of our customers an excellent customer experience, 100% of the time.
However, I believe that there may be a point of confusion, as every email address we email to get ahold of you bounces back, and we have no record of you ever emailing us.
Our team has attempted to get in contact with you via email, WhatsApp, Instagram and Facebook, and we know it is getting late in Germany, so it’s okay if you do not respond today.
We want to make this right, and want to help you find the solution that you need.
Please email us at support@govalo.com ASAP so that we can get in contact with you and help answer the question(s) that you need to have answered and to see if we can find a resolution to the challenge that you have with our app.
We are looking forward to hearing from you.
All the best,
Rhian Käthe Beutler
Co-Founder
Govalo
Govalo is the way to go for managing Gift Cards. Compatible with bunch of applications which makes it a breeze when you have specific strategies in mind. Their support is also A++. I highly recommend it.