Govalo | Gift Card Suite

Govalo | Gift Card Suite

Recensioner (22)

Helhetsomdöme
3,5
Antal per omdömesnivå
  • 86 % av omdömena har 5 stjärnor
  • 0 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 14 % av omdömena har 1 stjärnor
3 december 2024

No service / customer support. I've tried via live chat and email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies! I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales.

lovethatleaf
Nya Zeeland
12 månader användning av appen
4 september 2024

The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies.

Coraline Skincare
Storbritannien
Nästan 3 år användning av appen
7 juni 2024

Govalo is a great provider of Gift Card services with easy to use tools and easy to launch widgets. The team was also able to help us architect a solution to allowing usage of our physical gift cards on our website. This was a HUGE win for us as we do a decent amount of revenue through this channel. Govalo is also our first line of defense when it comes to gift card fraud!

The team is always releasing new features to help us drive gift card conversions and I could not imagine our collective brand portfolio without them.

That being said, we do have a few requests out for some features on importing and exporting data but nothing mission critical.

Winc
USA
11 månader användning av appen
Redigerat 17 mars 2024

I have been using the Govalo Gift Card service on my Shopify store for about a year now. The product is very easy to set up and use, and the customer service is great too. Recently, I had an issue with verifying my domain. Their technical team took the matter into their hands and went above and beyond to fix the issue! I highly recommend Govalo to anyone looking for a gift card solution for their store.

Meditation Music Library
USA
12 månader användning av appen
13 december 2021

Govalo Gift Cards is a new player and has without a doubt the most advanced and up to date solution. Few bugs at the beginning, but they have all been solved after a couple of days. Amazing customer support!

bluu - Die Waschsensation
Schweiz
Mer än 2 år användning av appen
7 oktober 2021

Blown away by how incredibly easy it was to add this app to the PirouetteNYC site. Love how it prompts shoppers to purchase a gift card, especially when a certain item is sold out in the gift recipient’s size. And really appreciate how the instructions walk you through every step of the process, plus provide sample language for the product page, even how to feature the gift card on the nav bar. The Govalo developers truly thought of everything!

Pirouette NYC
USA
Mer än 2 år användning av appen
26 mars 2022

Amazing customer service, very fast and happy to fix anything. Much appreciate your help getting the app how I want it on our site

Franz&Freya
Storbritannien
Ungefär 2 år användning av appen
21 oktober 2021

This app is filling so many gaps in the gift card space for us – sending to recipient, scheduling the send to recipient (i.e. TRUE gifting), minimizing winback strategy for sold out items with the option to buy a gift card instead. The interface is clean and user-friendly so it's ideal for shops with any level of dev support to implement and use effectively.

House of Wise Co
USA
Mer än ett år användning av appen
3 november 2022

Great app, but we needed a little special configuration for it to work with the Rebuy upsell smartcarts on our 4 stores, but Govalo support responded and solved these issues very quickly. Just an FYI that there is no setting in the app to keep it from adding order discounts to gift cards, so customized script has to be added to Shopify to accomplish this.

INVIGOR8
USA
Mer än ett år användning av appen
14 juni 2023

Govalo is the way to go for managing Gift Cards. Compatible with bunch of applications which makes it a breeze when you have specific strategies in mind. Their support is also A++. I highly recommend it.

GothRider Brand
Kanada
Mer än ett år användning av appen