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We've tried reaching out to Govalo for support many times through different channels and have had no response. We're now forced to replace our gift card solution on Shopify. A disappointing experience.
Hi there,
We’re really sorry to hear that you've had such a disappointing experience — especially after making multiple attempts to get support. That’s not the level of service we strive for, and we understand how frustrating it must be to feel unheard.
We’d still love the opportunity to help if you’re open to it. Please reach out to us directly at help@govalo.com, and we’ll do our best to assist you promptly. Thank you for your feedback — it helps us improve.
– The Govalo Team
So disappointed. We've been using this app for some time but suddenly can't get any response from customer service when something isn't working. They just don't respond at all! Looks like we'll have to find another gift card app.
Hi there,
We're really sorry to hear about your recent experience — that's definitely not the level of service we aim to provide. We truly appreciate you being a long-time user of our app, and we'd love the opportunity to make things right.
Please reach out to us directly at help@govalo.com, and our team will do their best to resolve the issue as quickly as possible.
Thanks for bringing this to our attention — we hope to earn back your trust.
– The Govalo Team
No service / customer support. I've tried via live chat and email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies! I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales.
Hi there,
We’re truly sorry for the lack of follow-up you’ve experienced — we completely understand how frustrating and disappointing this must be, especially when it’s impacted your holiday promotions. That’s not the experience we want for any of our users, and we sincerely apologize for the radio silence.
The app should support your business, not hinder it, and we want to make this right. Please reach out to us directly at help@govalo.com so we can prioritize your case and work toward a resolution as quickly as possible.
Thank you for your patience and for sticking with us — we’re committed to turning this around.
– The Govalo Team
The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies.
Wanted to buy, only had one question in advance and sent it to them. No answer for one week. So maybe I get a response when writing a valuation...
Hi there,
My name is Rhian Beutler and I am the Co-Founder of Govalo. Thank you for reaching out to us.
Here at Govalo we want to give all of our customers an excellent customer experience, 100% of the time.
However, I believe that there may be a point of confusion, as every email address we email to get ahold of you bounces back, and we have no record of you ever emailing us.
Our team has attempted to get in contact with you via email, WhatsApp, Instagram and Facebook, and we know it is getting late in Germany, so it’s okay if you do not respond today.
We want to make this right, and want to help you find the solution that you need.
Please email us at support@govalo.com ASAP so that we can get in contact with you and help answer the question(s) that you need to have answered and to see if we can find a resolution to the challenge that you have with our app.
We are looking forward to hearing from you.
All the best,
Rhian Käthe Beutler
Co-Founder
Govalo