Govalo | Gift Card Suite

Govalo | Gift Card Suite

評價 (21)

整體評分
4.1
各級評分數量
  • 90% 的評分為 5 顆星
    19
  • 0% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 10% 的評分為 1 顆星
    2
2024年9月4日

The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies.

Coraline Skincare
英國
使用應用程式 接近3年
2021年12月8日

Wanted to buy, only had one question in advance and sent it to them. No answer for one week. So maybe I get a response when writing a valuation...

O.C. Hairsystems
德國
使用應用程式 6天
Govalo 已回覆 2021年12月8日

Hi there,

My name is Rhian Beutler and I am the Co-Founder of Govalo. Thank you for reaching out to us.

Here at Govalo we want to give all of our customers an excellent customer experience, 100% of the time.

However, I believe that there may be a point of confusion, as every email address we email to get ahold of you bounces back, and we have no record of you ever emailing us.

Our team has attempted to get in contact with you via email, WhatsApp, Instagram and Facebook, and we know it is getting late in Germany, so it’s okay if you do not respond today.

We want to make this right, and want to help you find the solution that you need.

Please email us at support@govalo.com ASAP so that we can get in contact with you and help answer the question(s) that you need to have answered and to see if we can find a resolution to the challenge that you have with our app.

We are looking forward to hearing from you.

All the best,

Rhian Käthe Beutler
Co-Founder
Govalo

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