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I'm a vet and I liked the idea of having service verified when I used GovX as a customer in the past. As I'm finishing up my Shopify store I was happy to find that they had an app to use. I had an issue getting it to work but the logo file I was using was too large. Support responded the same day and figured it out pretty quickly.
We just installed the app on our Shopify Store, and it appears to be working just fine.
However, I have one main complaint about the GovX listing page (If this is not connected to the App, I'm happy to edit my review):
- There is no way to manage the products that are displayed on the GovX page. Hundreds of products are just displayed without any apparent logic, and there is no way for the customer to filter by category, search or explore by price etc. It is basically impossible to organize an effective storefront on GovX.
5/5 stars! Was having some problems with the install but the support team came to my rescue and rapidly fixed my issues. Great way to easily add mil/first responder discounts to your page.
Very simple install instructions, and the install flowed seamlessly up until the very end - when I discovered that the GovX login/widget will not show up on your checkout page, unless you have Shopify Plus. So you'll have to train people to use the GovX login/widget on the Cart page instead. I wasn't aware of that going into the install, and was a little disappointed. Also, no way to differentiate discounts between professions, and no way to tag accounts with for example "leo", "efr", or "vet" once people have registered with GovX, which would then allow segment targeting in email apps like Klaviyo. Hopefully they will add those features in the future. Otherwise, a great app that I look forward to testing out more in the future.
How long does it take to verify the identity of military personnel, our user response, submitted but did not get a discount code, the experience is not very friendly, we contacted their developers, but did not get a response
OpenRoad Team,
We tried to get in touch with you, please contact us at partnersupport@govx.com so we can help you troubleshoot. Most verifications happen instantly but it depends on the method you choose. We would be happy to test on our side and provide a demo.
-GOVX
Customer support answered all my questions before installation. The set up was easy. I definitely will recommend this app to other online retailers that offer a military discount.
Super quick customer support responses & solutions.
Super easy to integrate into the site. and easy to get verified with your ID. Thanks for providing this service to everyone, and making is so simple to integrate to our website.
This app was really easy to install and implement. Being able to offer Military and First Responder discounts quickly on a brand-new launched website was instrumental to its success.
The app is very intuitive and my customer support, Tana Arias, has been great to work with! Communicates very well and has addressed each of my issues
Tana in Tech support was very helpful!
Great app, great service and a great way to help reach an amazing new audience of people. We would definitely recommend GovX ID.
Super easy and convenient deployment. As a company that does business with many military and first responders, it makes it very easy to offer discounts to these individuals in a simple, verified process. Has helped us convert many sales.
Awesome App! Love that it is free and helps my customers get a discount on their orders! If i can save my customers money, I am all about it! www.XGear101.com
Super easy to use and install! We used to have to do first responder and military discounts codes, but now the whole thing is automated. As a fire wife, GOVX was a must add to TinyTruckerCo.com. Love it!
Very easy to install and amazing customer service. Being a veteran and some veteran employees, this app meant a lot to us to be able to offer our customers. We have shopify plus so there was some coding to be able to use it with our cart. We also have Rebuy. This was no issue at all. I just sent in a ticket and after a few email exchanges they went right in with the access we gave them and fixed it ASAP. It was easy to use and they have a prepopulated page to explain the process for customers so you do not have to write it yourself.
Thank you again for all the help.
Super easy to install, setup, and then to use. and the support was great! very responsive and helpful
GovX takes all the verification work off the store owner so you can be sure the discount goes to a deserving customer. I believe it’s important to give back to those that serve and this app makes its so easy to do. Highly recommended!
Customer service was wonderful and incredibly helpful! Being a Veteran myself, I really appreciate an easy to use app that can get my customer's awesome discounts!
We have been very happy with the partnership with GovX. The app integration is incredibly easy, and we like providing a discount for first responders, teachers and military. The team at GovX is very responsive and easy to work with as well.
Grateful for this app and the team behind it... Quick and easy installation. 19 of our new customers have been able to save. Thanks for making this available. -TJ3
I am using this app and love offering a discount, plus access to the marketplace is great. Recently I have been dealing with a duplication of reporting invoicing - but Kevin from GOVX support has been great on communicating the issue and working on a fix.
Thanks for the feedback! First of all, let me assure you that you are not being double-charged. The issue you're referencing is a reporting glitch on the current billing period detail. We are working to fix this issue asap and I can assure you the billing at the end of the month will not include any duplicate charges. We really apologize for any worry this has caused!
Easy to set up, customizable to match any brand. I love the fact that it's free because you shouldn't have to pay to give discounts. Also, I appreciate that they don't leave teachers out as many businesses often do. Thanks GovX ID!
Adding this app, and seeing the engagement it has created for our business, has been very soul-satisfying. Additionally, the customer service we have received from GOVX every step of the way has been great! We couldn't be happier
I'm a combat vet and I really wanted to be able to offer a discount to fellow vets, along with first responders and active duty. There are some other options out there for verifying the customer, but they cost a lot of money. It's nice that GOVX has extended their verification software to us little guys, at no extra cost. I want to help take care of our veterans in my little way and this app helps me do it. It was pretty seamless with the instal. Their support was quick to help me out. If you're worried about customers using the discount code for items on sale, you can create a collection that grans all products without a compare to price. Make that collection the only collection that works with coupon.
Very simple app to set up & thankful it doesn’t cost anything like the rest of the verify apps. Haven’t had any customers have any issues yet.
It's been a great way to offset the need for discount codes and we love the app! It was easy to install and it's easy for our customers to use.
We have been using this App for a few months and it has been great! Setup was simple and easy to follow.
This app has been set up for a few months now. The GovX team has been helpful with a couple of issues (one pre setup and another post launch). Our clients have been using it without any problems.
We have used this app for about 6 months now, it is great! Small issue when implementing it on the site. Customer support was very quick and helpful! Thanks for a great app!
This app is easy to use for our customers. We have many clients express their gratitude for this option! We love that we are able to offer this to customers hassle free on our end! Customers find it easy to navigate.
Highly recommend it! It works well, Jessica from support went above and beyond to make sure everything was working properly. She even followed up with me a few days later just to double-check. For a FREE app, their customer service is superb. I am not techy and she was able to implement the code for me.
Anyone that offers discounts to our brave men and women should use this app. Thank you again!
One of the easiest integrations I've done with Shopify. Also, one of the best and most responsive support teams I've worked with. We hit a snag due to some code we added on our site and they were able to solve it for us quickly. Not only was it easy to get live- we've seen a nice increase in sales since implementing it! I highly recommend this app.
Not sure if the program increased my overall profit. But It's great for customers who are in the military, I just hope these guys refer our website to other members.
This app is great! Installation was a little confusing, but I reached out to the GovX team and they were able to install it within the same day! It's super easy to use and I happy to finally be able to offer a military discount in a sustainable manner. Highly recommend!
The team is amazing, we had some issues integrating with her theme and they were quick to jump on a call and help us. They have amazing customer support and super happy to be working with them. As a veteran owned company this was really important for us to have this set it up customized for our store.
Super Easy to Setup/ Download, and now I have a seamless way to give my Military/ Veteran Customers the option for a discount that lives right in our Checkout. Great App and great experience overall!