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We just installed the app on our Shopify Store, and it appears to be working just fine.
However, I have one main complaint about the GovX listing page (If this is not connected to the App, I'm happy to edit my review):
- There is no way to manage the products that are displayed on the GovX page. Hundreds of products are just displayed without any apparent logic, and there is no way for the customer to filter by category, search or explore by price etc. It is basically impossible to organize an effective storefront on GovX.
We had some hiccups at first, with codes not being accepted but once that got straightened out it's been smooth sailing. Looking forward to see what comes of the promotion we will run with them in October.
This app is easy to use for our customers. We have many clients express their gratitude for this option! We love that we are able to offer this to customers hassle free on our end! Customers find it easy to navigate.
The app would be a great addition if it worked and if the tech support would answer to make it work. It worked a few days then it vanished from the checkout page. update: The support got in touch a few days later and solved the problem. The only issue is that the app only show up on the cart, but not during the check out process.
Thank you for your review. All feedback is important to us and we’re sorry to hear you had a frustrating experience. We replied to your support inquiry but have not heard back. Can you please email us at Shopify@govx.com? We would really like the opportunity to get this resolved for you.
GovX is close to our hearts, here at Brixton.com. We are local to San Diego and our partnership with them has been phenomenal. Solid support staff makes it easy to integrate and manage. GovX has helped us to grow an additional revenue stream compared to previous integration partner and we will continue with them for a long term. Fabulous staff to work with and quick responses.
We love being able to offer a discount to military, first responders, and teachers, and how easy GovX makes this. We've also had a great experience with GovX support. The only drawback we've encountered is that we use short code in our product descriptions to control the display of our Shopify product pages, and that gets pulled into the GovX product pages in their market place. This is an "us" problem for sure, but want to share in case anyone else would encounter this relatively minor issue.
We enjoy working with GovX and are very proud of the community they support. The only issue we have with the system is that it pulls "hidden products" from our system and lists then through their website, so some of our listings on their website are not really available for purchase.
Took awhile for customer service to reply between emails/fix an issue, but overall friendly and great app
Very simple install instructions, and the install flowed seamlessly up until the very end - when I discovered that the GovX login/widget will not show up on your checkout page, unless you have Shopify Plus. So you'll have to train people to use the GovX login/widget on the Cart page instead. I wasn't aware of that going into the install, and was a little disappointed. Also, no way to differentiate discounts between professions, and no way to tag accounts with for example "leo", "efr", or "vet" once people have registered with GovX, which would then allow segment targeting in email apps like Klaviyo. Hopefully they will add those features in the future. Otherwise, a great app that I look forward to testing out more in the future.