Grapevine Post Purchase Survey
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (185)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective customer insight collection, which enhances marketing strategies and customer satisfaction. It features a user-friendly interface, seamless Shopify integration, and supports Shopify Flow and Klaviyo. Customization options like customer tagging based on survey responses add versatility. Merchants praise its smooth performance and responsive customer support for assistance with setup and troubleshooting.
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A helpful app to encourage customers to let you know what would make the buying experience better with quick and highly responsive support. Thank you.
Thanks for the kind review Denise. Great to hear you found our support responsive. It was a pleasure to help make sure your Klaviyo integration was up and running. We'll be here and happy to help anytime.
This app delivers incredible value and performs just as well—if not better—than premium alternatives. The user-friendly interface makes setup a breeze, and the customer support is outstanding. Stu from the support team went out of his way to assist with a complex customer tagging system we needed, ensuring everything worked seamlessly. Beyond impressed with both the functionality and service—highly recommend!
Thanks for this super review Alex. It's great to hear how happy you are with the feature set and value of Grapevine Surveys app. It was a pleasure helping you with set up of the tagging and Klaviyo integration. We'll be here and ready to help if needed again.
We've been using Grapevine for a few years and it's great. We created a survey that asks our customers how they found us. About 1 in 7 customers reply. It gives us a good idea of what marketing is working and what isn't. The Grapevine customer service is really good.
Thanks for the great review Travis! It's really good to see our long-term customers still gaining valuable marketing insight with Grapevine Surveys.
We’ve had a great experience using Grapevine for our checkout poll! The app is incredibly user-friendly, making it easy to set up and customize to fit our needs. What really stood out was the amazing support from Sam, who went above and beyond to ensure everything was working perfectly by the date we needed. Highly recommend Grapevine for anyone looking to collect valuable customer insights effortlessly.
Thanks for such a nice review! We're glad to hear that Grapevine Surveys is helping you gather valuable feedback across all your POS locations in Europe to improve the retail store experience.
The trial was great to get to know the product! We really enjoy the product especially for the cost! We were using a different product a while back and it got very costly very quickly. With the site updates we're making and extensive acquisition we're driving, the post-purchase survey has come to be a great tool for us!
Thanks for the super review, Bri. Great to hear that you're happy with the feature set and price point of Grapevine surveys.
App works great and customer support responds fast and solves any issues that might appear. We got some good insights into what tea our customers are preferring.
Many thanks for the kind review. It's great to hear that our surveys are helping you with good insights from your tea lovers. We'll be here and happy to help again if needed.
The app is easy to use, offers great features, and helps us gather valuable customer insights. After some initial setup difficulties, the support team was extremely helpful and resolved our issues quickly. We highly recommend this app to anyone looking for a reliable survey tool! ⭐⭐⭐⭐⭐
Thanks for the super review Christian. It's great to hear how your New and Returning customer surveys are providing you with valuable insight. It was also a pleasure making sure that your survey was up and running on the new Checkout Extensibility. We'll be here and happy to help again if needed.
Absolutely fantastic. This app is just as good, if not better than the really expensive ones, it's super easy to use, and the support is next level! Stu from their support team went above and beyond to help me set up some really complicated specific customer tagging we wanted to achieve based on the results of the survey. Super happy, definitely recommend.
Thanks for your super review Pippy. It was a pleasure helping you set up a Flow using our Grapevine Surveys Flow triggers. Great to hear that is working well for you. We'll be here and happy to help if needed again.
This is an amazing app to help understand your customers and get some insights in the problems they might be facing on the website. I can recommend this app and the support team is great and answers really quick. Thank you!
Thanks for such a great review! We loved working with you to help find new ways to use surveys to discover insights about your customers.
Grapevine has been a great way to capture feedback from our customers as we expand our retail stores. Steve has also been super helpful with providing quick answers and solutions when we needed help.
Thanks for the great review Stephenie! Really glad we could advise on how to include a Customer Satisfaction survey into your POS and mobile receipt emails.
If you ever decide you'd like a unique Customer Satisfaction survey for each POS location, just let us know, it's very simple to implement.