Grapevine Post Purchase Survey

Post Purchase Survey - How did you hear about us

À partir de  $5/mois. Essai gratuit de 7 jours.

Spécificités de l’application

  • Flux de travail fluide : utilisation directe dans l'interface administrateur Shopify

  • Vitesse testée : impact faible sur votre boutique en ligne

Post Purchase Surveys

Section des valeurs clés

Custom Post Purchase Surveys

Learn more about your customers with this simple yet effective post purchase survey. Ask any question that will provide valuable insight

Post Purchase Survey Analysis

Post purchase survey revenue stats help to identify the responses that generate the most sales. Inform your Marketing spend and strategy.

One-click Post Purchase Survey

The post purchase survey takes seconds to complete and fits seamlessly into your Order Status Page, ensuring high customer response rates

Détails de l'application

Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Grapevine is a simple post purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.

If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.

The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.

The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.

Other questions you might like to ask:

  1. Did anything make you consider not completing your order today?
  2. How would you like to hear from us in the future?
  3. What best describes you?
  4. How would you rate your overall experience?
  5. Do you have any feedback on your experience today?

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.

How will this help me?

If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post purchase survey, the customer can now tell you exactly how they found you.

The insight you get from your customers is always going to be better than tracking ID's and pixels.

Date de lancement

S'intègre parfaitement dans

  • Point de vente

S'intègre à

  • POS
  • ReCharge Payments
Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Grapevine is a simple post purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.

If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.

The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.

The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.

Other questions you might like to ask:

  1. Did anything make you consider not completing your order today?
  2. How would you like to hear from us in the future?
  3. What best describes you?
  4. How would you rate your overall experience?
  5. Do you have any feedback on your experience today?

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.

How will this help me?

If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post purchase survey, the customer can now tell you exactly how they found you.

The insight you get from your customers is always going to be better than tracking ID's and pixels.

Date de lancement

S'intègre parfaitement dans

  • Point de vente

S'intègre à

  • POS
  • ReCharge Payments

Tarifs Essai gratuit de 7 jours

Afficher toutes les options de prix

BASE

$5/mois

  • Customisable questions
  • Collect unlimited responses
  • Survey results charts
  • Downloadable data
  • Reclassify responses
  • No Grapevine Branding!

EXTRA

$15/mois

  • Everything on the BASE plan
  • Survey reminders
  • Tag Customers & Orders
  • Capture via Shopify POS
  • Capture via ReCharge Payments

* Tous les frais sont facturés en USD.
** Les frais récurrents, y compris les frais mensuels ou les frais d'utilisation, sont facturés tous les 30 jours.

Avis

5.0 étoile(s) sur 5

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

Nombre d'avis par note
  • 92 % des évaluations sont des évaluations à 5 étoiles
  • 7 % des évaluations sont des évaluations à 4 étoiles
  • 1 % des évaluations sont des évaluations à 3 étoiles
  • 0 % des évaluations sont des évaluations à 2 étoiles
  • 0 % des évaluations sont des évaluations à 1 étoiles

Liste des avis

Filtrer et trier les avis

  • Perfect Jeans

    Emplacement Danemark
    Temps passé à utiliser l'application 15 jours

    Great app, gives good insights and helps big time. Its one of those apps which is important for us..

    Réponse du développeur
    3 septembre 2022

    Thanks for taking the time to leave us a great review Emil! Glad to hear that our post purchase survey can be translated using LangShop's dynamic translation feature.

  • Peachy Shapewear

    Emplacement Canada
    Temps passé à utiliser l'application Environ un an

    Relying on just the metrics you see inside your Facebook/TikTok ad account is not enough these days. If you want to know more about where your customer came from, why they bought, or who referred them, install Shopify’s most rated post purchase survey app called Grapevine. It’s a no brainer. 5 min setup, You’ll have a better grip on your business period, who doesn’t want that? Best app for post-purchase , worth the install.

    Réponse du développeur
    5 septembre 2022

    Thanks for your great review! Great to hear you've gained so much valuable insights from your post purchase surveys! All the best :)

  • Rock Creek Crates

    Emplacement États-Unis
    Temps passé à utiliser l'application 3 mois

    We use this app for a post purchase survey. It was simple to install and easy to use. I like that it helps us get a clearer understanding of how our customers find us.

    Réponse du développeur
    25 juillet 2022

    Thanks for the nice review. Great to hear how the app is helping you understand where you're gaining customers from. All the best!

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