Grapevine Post Purchase Survey
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Elementi chiave
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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Si usa dal pannello di controllo Shopify
Informazioni sull’app
Lanciata
17 agosto 2017
Lingue
Inglese
Questa app non è disponibile in Italiano
Categorie
Feedback e sondaggi , Dati analitici sulle venditeFunziona con
Shopify Flow, Shopify POS, Check-out, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, FlowUncover customer insight with multi-question post-purchase and on-site customer satisfaction surveys
Gain valuable insight from multi-question customer surveys to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize your marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential.
- Optimize your marketing spend: Discover attribution insights that drive growth
- Multiple survey types: Fixed response, freeform text or Net Promoter Score (NPS)
- Simple set-up: Our intuitive UI and hands-on support team have you covered
- Unlimited surveys and responses: Collect valuable zero-party customer data
- Your survey, your way: Fully customizable surveys with zero Grapevine branding
Prezzi
Prova gratuita di 28 giorniComplete
$25/mese
- Unlimited Survey Responses
- Unlimited Surveys
- Online Store, POS, Email Link & Headless Survey Channels
- Insight Reports
- Built for Shopify
- Flow
Complete
$25/mese
- Unlimited Survey Responses
- Unlimited Surveys
- Online Store, POS, Email Link & Headless Survey Channels
- Insight Reports
- Built for Shopify
- Flow
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
159 recensioni
I highly recommend this app for the support alone. The app made things very easy to setup... the one issue we ran into was around reporting and the support team worked tirelessly with us to ensure that we had exactly the reporting that we need in both the platform and via custom events in GA. I've never had such positive experience with an app and developer.
Thanks for the great review, Sean. It's great to see you get such valuable data and insight from your post-purchase attribution survey. We were more than happy to help you implement the GA4 events to allow you to push your survey responses into Google Analytics for more detailed reporting.
Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!
Thanks for the great review Michael! Good to hear that the app has been assisting with your customer insight. It was a pleasure helping to get your NPS survey live and we're here if you need anything else.
Steve Jones rocks! Need something? Just ask! Customers love to tell you where they came from, now you can see what works and whats does not! Now they Even have an “other” option so customers can type in how they found you! This team never fails a win win for all involved! Intuitive, easy, simply priceless! Thx!!!!
Thank you so much for your very kind review Diane, it's really appreciated. Glad you're finding those free form 'Other' answers useful in your attribution survey. If you need any help with standalone surveys or returning customer surveys... then please just ask!
I've been using this app for 2+ years and it has been invaluable to my small business to understand how our customers are finding us. The app works great AND the customer service is awesome. I just reached out to the Grapevine team because some I thought there was an issue. Stuart very quickly troubleshooted what was going on, and it turns out the issue was with something completely different. I was able to get that resolved asap and really appreciate them helping me get it sorted! Highly recommend!
Hey Anna, thanks for the kind review. Yes, even though your issue was unrelated to our app, our support were happy to have helped you find a pattern and locate the root cause. Great to hear that Grapevine is providing you with valuable customer insight and to understand how your customers are finding you. All the best for now.
Really great experience with the app and the customer service.
The app design and functionality is exactly what you would expect and goes straight to the point of providing a simple and intuitive interface for creating surveys. I really appreciate the seamless integration into the Shopify UI, which many apps are lacking.
The customer service is exceptionally fast and the team immediately shipped a fix for a very small issue we where facing. A truly optimal support experience.
Hey Dorian, many thanks for the super review. We're really pleased to hear that you're happy with the apps usability, features and our customer service. Thanks for bringing that issue to our attention, glad we were able to ship the fix quickly. We're committed to bringing great value to the app and we're always happy to help.
Informazioni sull’app
Lanciata
17 agosto 2017
Lingue
Inglese
Questa app non è disponibile in Italiano
Categorie
Feedback e sondaggi , Dati analitici sulle venditeFunziona con
Shopify Flow, Shopify POS, Check-out, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, FlowSviluppata da Union Works Apps
Informazioni su Union Works Apps
Valutazione media: 5,0
Crea app per lo Shopify App Store da 8 anni
86-90 Paul Street, London, EC2A 4NE, GB
Assistenza
Invia un messaggiosupport@grapevine-surveys.com
Questo sviluppatore non offre assistenza diretta in Italiano.