Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Built for Shopify
月額$25。 28日間の無料体験。
評価 (5.0)
レビュー

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このアプリについて

公開日

2017年8月17日

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

Shopify Flow, Shopify POS, チェックアウト, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, Flow

Uncover customer insight with multi-question post-purchase and on-site customer satisfaction surveys

Gain valuable insight from multi-question customer surveys to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize your marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential.

Gain valuable insight from multi-question customer surveys to make informed, data-driven marketing and operational decisions. Wondering where customers are coming from? Our post-purchase surveys enable you to optimize your marketing spend by pinpointing your best-performing marketing channels. Our flexible publishing options enable you to deliver customer satisfaction surveys at each stage of the customer journey. Collect accurate zero-party customer data to unlock your marketing potential. さらに表示する
  • Optimize your marketing spend: Discover attribution insights that drive growth
  • Multiple survey types: Fixed response, freeform text or Net Promoter Score (NPS)
  • Simple set-up: Our intuitive UI and hands-on support team have you covered
  • Unlimited surveys and responses: Collect valuable zero-party customer data
  • Your survey, your way: Fully customizable surveys with zero Grapevine branding

価格設定

28日間の無料体験

Complete

$25/月

  • Unlimited Survey Responses
  • Unlimited Surveys
  • Online Store, POS, Email Link & Headless Survey Channels
  • Insight Reports
  • Built for Shopify
  • Flow

Complete

$25/月

  • Unlimited Survey Responses
  • Unlimited Surveys
  • Online Store, POS, Email Link & Headless Survey Channels
  • Insight Reports
  • Built for Shopify
  • Flow

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

159件のレビュー

総合評価
5
評価レベルごとの件数
  • 評価の94%は5つ星です
  • 評価の6%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の0%は1つ星です
2023年10月27日

I highly recommend this app for the support alone. The app made things very easy to setup... the one issue we ran into was around reporting and the support team worked tirelessly with us to ensure that we had exactly the reporting that we need in both the platform and via custom events in GA. I've never had such positive experience with an app and developer.

Fracture
アメリカ合衆国
アプリの使用期間:約2ヶ月
Union Works Appsが返信しました 2023年10月30日

Thanks for the great review, Sean. It's great to see you get such valuable data and insight from your post-purchase attribution survey. We were more than happy to help you implement the GA4 events to allow you to push your survey responses into Google Analytics for more detailed reporting.

2023年9月26日

Really great app for a very reasonable price compared to everything else available on the market! Helps us monitor NPS scores of customers very easily and use the data to improve our overall customer experience. The customer service has also been superb and very easy to deal with offering a true "White Glove" service for our account!

ALT. Fragrances
アメリカ合衆国
アプリの使用期間:2年弱
Union Works Appsが返信しました 2023年9月28日

Thanks for the great review Michael! Good to hear that the app has been assisting with your customer insight. It was a pleasure helping to get your NPS survey live and we're here if you need anything else.

2023年8月28日

Steve Jones rocks! Need something? Just ask! Customers love to tell you where they came from, now you can see what works and whats does not! Now they Even have an “other” option so customers can type in how they found you! This team never fails a win win for all involved! Intuitive, easy, simply priceless! Thx!!!!

Bluefishfinder.com
アメリカ合衆国
アプリの使用期間:5年弱
Union Works Appsが返信しました 2023年8月30日

Thank you so much for your very kind review Diane, it's really appreciated. Glad you're finding those free form 'Other' answers useful in your attribution survey. If you need any help with standalone surveys or returning customer surveys... then please just ask!

2024年2月29日

I've been using this app for 2+ years and it has been invaluable to my small business to understand how our customers are finding us. The app works great AND the customer service is awesome. I just reached out to the Grapevine team because some I thought there was an issue. Stuart very quickly troubleshooted what was going on, and it turns out the issue was with something completely different. I was able to get that resolved asap and really appreciate them helping me get it sorted! Highly recommend!

CORDA
アメリカ合衆国
Union Works Appsが返信しました 2024年3月2日

Hey Anna, thanks for the kind review. Yes, even though your issue was unrelated to our app, our support were happy to have helped you find a pattern and locate the root cause. Great to hear that Grapevine is providing you with valuable customer insight and to understand how your customers are finding you. All the best for now.

2024年3月19日

Really great experience with the app and the customer service.
The app design and functionality is exactly what you would expect and goes straight to the point of providing a simple and intuitive interface for creating surveys. I really appreciate the seamless integration into the Shopify UI, which many apps are lacking.
The customer service is exceptionally fast and the team immediately shipped a fix for a very small issue we where facing. A truly optimal support experience.

VitaMoment
ドイツ
Union Works Appsが返信しました 2024年3月20日

Hey Dorian, many thanks for the super review. We're really pleased to hear that you're happy with the apps usability, features and our customer service. Thanks for bringing that issue to our attention, glad we were able to ship the fix quickly. We're committed to bringing great value to the app and we're always happy to help.

このアプリについて

公開日

2017年8月17日

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

Shopify Flow, Shopify POS, チェックアウト, POS, Klaviyo, Google Analytics, OrderlyEmail, Checkout Extensions, Flow

開発者:Union Works Apps

Union Works Appsの詳細情報

平均評価:5.0

Shopify App Store向けのアプリ構築経験:8年

86-90 Paul Street, London, EC2A 4NE, GB

サポート

メッセージを送信

support@grapevine-surveys.com

この開発者は日本語での直接的なサポートを提供していません。

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