Grapevine Post‑Purchase Survey

Grapevine Post‑Purchase Survey

Union Works Apps

FREE Post-purchase survey - customer acquisition discovery

4.9 별 5개 중(110 리뷰)

Customisable survey question

Learn more about your customers with this simple yet effective post-purchase survey. Ask any question that will provide valuable insight

Survey revenue analysis

Survey revenue stats help to identify the responses that generate the most sales. A great way to inform your Marketing spend

High survey response rates

The post-purchase survey takes seconds to complete and fits seamlessly into your Order Status Page, ensuring high customer response rates


Grapevine Post‑Purchase Survey 정보

Grapevine is a simple post-purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.

If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.

The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.

The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.

Other questions you might like to ask:

  1. Did anything make you consider not completing your order today?
  2. How would you like to hear from us in the future?
  3. What best describes you?
  4. How would you rate your overall experience?
  5. Do you have any feedback on your experience today?

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.

How will this help me?

If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post-purchase survey, the customer can now tell you exactly how they found you.

The insight you get from your customers is always going to be better than tracking ID's and pixels.

통합하기

  • POS,
  • ReCharge Payments

미디어 갤러리

호환

지원

FREE

무료

  • Customisable questions

  • Collect unlimited responses

  • Survey results charts

  • Tag Customers with their response

  • Tag Orders with the response

EXTRA

$3/월

  • Everything on the FREE plan

  • Survey reminders

  • Capture via Shopify POS

  • Capture via ReCharge Payments

  • Downloadable data

  • Reclassify responses

* 모든 비용은 미국 달러로 청구됩니다. 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

4.9 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.
  • 5 별 5개 중
    평가의 91%는 별점 5 입니다.
  • 4 별 5개 중
    평가의 8%는 별점 4 입니다.
    (9)
  • 3 별 5개 중
    평가의 1%는 별점 3 입니다.
    (1)
  • 2 별 5개 중
    평가의 0%는 별점 2 입니다.
    (0)
  • 1 별 5개 중
    평가의 0%는 별점 1 입니다.
    (0)

가장 최근 리뷰

THOUSAND MILES

Seamless integration and really convenient for customers to leave their post purchase survey. Support is very responsive and helpful as well.

개발자 회신

2021년 3월 4일

Thank you for the great review Justin! Very happy to hear that your post-purchase survey is working well!

Sunslice

Very good app which integrated nicely to the Thank you page of my store. I used it to ask my customers how they had found the store, providing valuable data as to where to focus my efforts. Support was also quick to respond when I had a question. Definitely recommend!

개발자 회신

2021년 2월 22일

Thanks for your great review Henri! Glad to hear Grapevine is providing valuable insight as to where to allocate your marketing efforts!

Bianca Mavrick Jewellery

This app is easy to use and the insights are so valuable for a small business. The developer was very helpful when we wanted customise the look of app to be in line with our current website style - thank-you!

개발자 회신

2021년 2월 17일

Thanks for the great review Bianca! Glad we were able to help!