Grapevine Post‑Purchase Survey

Grapevine Post‑Purchase Survey

Union Works Apps

Post-purchase survey - customer acquisition discovery

4.9 별 5개 중(121 리뷰)

Customisable survey question

Learn more about your customers with this simple yet effective post-purchase survey. Ask any question that will provide valuable insight

Survey revenue analysis

Survey revenue stats help to identify the responses that generate the most sales. A great way to inform your Marketing spend

High survey response rates

The post-purchase survey takes seconds to complete and fits seamlessly into your Order Status Page, ensuring high customer response rates


Grapevine Post‑Purchase Survey 정보

Grapevine is a simple post-purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.

If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.

The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.

The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.

Other questions you might like to ask:

  1. Did anything make you consider not completing your order today?
  2. How would you like to hear from us in the future?
  3. What best describes you?
  4. How would you rate your overall experience?
  5. Do you have any feedback on your experience today?

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.

How will this help me?

If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post-purchase survey, the customer can now tell you exactly how they found you.

The insight you get from your customers is always going to be better than tracking ID's and pixels.

통합하기

  • POS,
  • ReCharge Payments

미디어 갤러리

호환

지원

BASE

$5/월

  • Customisable questions
  • Collect unlimited responses
  • Survey results charts
  • Downloadable data
  • Reclassify responses

EXTRA

$15/월

  • Everything on the BASE plan
  • Survey reminders
  • Tag Customers & Orders
  • Capture via Shopify POS
  • Capture via ReCharge Payments

* 모든 비용은 USD로 청구됩니다.
** 월별 혹은 사용자 기반 청구를 포함한 반복 청구 금액은 30일 마다 청구됩니다.

4.9 별 5개 중

전체 평가는 앱의 현재 상태를 반영합니다. 여기에는 모든 앱 평가가 포함되지만 가장 최근의 평가에 우선순위가 있습니다.

  • 5 별 5개 중
    평가의 92%는 별점 5 입니다.
  • 4 별 5개 중
    평가의 7%는 별점 4 입니다.
  • 3 별 5개 중
    평가의 1%는 별점 3 입니다.
  • 2 별 5개 중
    평가의 0%는 별점 2 입니다.
    (0)
  • 1 별 5개 중
    평가의 0%는 별점 1 입니다.
    (0)

가장 최근 리뷰

Bloomers Intimates

This app was so easy to implement and customize and does just what I need! It's also very affordable.

개발자 회신

2021년 10월 15일

Thanks for taking the time to leave us a great review! Glad you were able to get up and running so quickly with your post-purchase survey. I hope it's providing you with insight into your marketing spend!

GYM SUPPLEMENTS U.S

Hello , i am using this app more than 2 years this app is really great. you should install the at least one. i believe this app owner fulfilled every user demand , which is really need of your store.

개발자 회신

2021년 9월 30일

Thanks for the great review Sunny! Glad we've been able to help you with your post-purchase survey questions over these past couple of years!

Crew Supply Co.

This app has helped us understand where our customers are coming from. Thus, helping our marketing team develop a more informed customer acquisition strategy. Stu has been extremely helpful with integrating the post-purchase survey into our shipping confirmation emails. Thanks!

개발자 회신

2021년 9월 23일

Hey Kyle, thanks for this kind review. It was a pleasure to help you integrate the post-purchase survey into your shipping confirmation emails. All the best!