Grapevine Post Purchase Survey

We’ve been loving Grapevine! It’s such an easy-to-use app that gives us a little window into the minds of our customers and helps us better understand what brings them to Kip&Co. We’ve found the post-purchase insights super valuable for understanding how people discover us, what’s influencing their purchases and where our marketing efforts are landing. It’s simple to set up, works seamlessly with Shopify and gives us genuinely useful insights to help us make smarter decisions. A little app doing a lot of good things – we’re big fans!

The App itself is incredibly straightforward to use and the Support has been first class.

I originally brought in this tool to help with NPS on our Shopify checkout flow, but I am now looking for more ways to use surveys to gain valuable insight and VoC.

I would suggest you give this a go, get the team to help you out and you will be flying. Thanks

Rare find: just works, fair pricing, and actual humans behind it

Like many Shopify merchants, I’ve replaced most paid plugins with home‑grown or “vibe coded” alternatives to save money. Grapevine is one of the few apps I’m not planning to replace, and for good reason.

First, it simply does what it’s supposed to do. Setup was straightforward, surveys look native to my store, and I haven’t needed to hack anything to get custom features or designs. It’s one of those apps you install and then forget about in a good way.

Second, the pricing is honest. Flat fee, unlimited responses, no sudden price jumps as transactions grow. In a world where simple plugins become expensive as you succeed, this feels refreshing and respectful.

Third, the support is genuinely human. Steve actually listened to my improvement ideas and treated them seriously. It’s rare to feel like you’re talking to the people who shape the product, not just a support queue.

If you want a survey app that works out of the box, doesn’t punish growth, and is built by people who care, Grapevine is an easy recommendation.