Gerelateerde categorieën

Grapevine Post Purchase Survey

Post Purchase Survey - How did you hear about us

Vanaf  $5 per maand. Gratis proefperiode van 7 dagen.

App-hoogtepunten

  • Gestroomlijnde workflow: rechtstreeks te gebruiken in het Shopify-beheercentrum

  • Getest op snelheid: weinig impact op je onlinewinkel

Post Purchase Surveys

Sectie belangrijkste voordelen

Custom Post Purchase Surveys

Learn more about your customers with this simple yet effective post purchase survey. Ask any question that will provide valuable insight

Post Purchase Survey Analysis

Post purchase survey revenue stats help to identify the responses that generate the most sales. Inform your Marketing spend and strategy.

One-click Post Purchase Survey

The post purchase survey takes seconds to complete and fits seamlessly into your Order Status Page, ensuring high customer response rates

Details app

Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Grapevine is a simple post purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.

If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.

The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.

The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.

Other questions you might like to ask:

  1. Did anything make you consider not completing your order today?
  2. How would you like to hear from us in the future?
  3. What best describes you?
  4. How would you rate your overall experience?
  5. Do you have any feedback on your experience today?

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.

How will this help me?

If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post purchase survey, the customer can now tell you exactly how they found you.

The insight you get from your customers is always going to be better than tracking ID's and pixels.

Introductiedatum

Past perfect bij

  • Point of Sale

Integreert met

  • POS
  • ReCharge Payments
Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Grapevine is a simple post purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.

If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.

The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.

The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.

Other questions you might like to ask:

  1. Did anything make you consider not completing your order today?
  2. How would you like to hear from us in the future?
  3. What best describes you?
  4. How would you rate your overall experience?
  5. Do you have any feedback on your experience today?

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.

How will this help me?

If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post purchase survey, the customer can now tell you exactly how they found you.

The insight you get from your customers is always going to be better than tracking ID's and pixels.

Introductiedatum

Past perfect bij

  • Point of Sale

Integreert met

  • POS
  • ReCharge Payments

Prijzen Gratis proefperiode van 7 dagen

Alle prijsopties

BASE

$5/maand

  • Customisable questions
  • Collect unlimited responses
  • Survey results charts
  • Downloadable data
  • Reclassify responses
  • No Grapevine Branding!

EXTRA

$15/maand

  • Everything on the BASE plan
  • Survey reminders
  • Tag Customers & Orders
  • Capture via Shopify POS
  • Capture via ReCharge Payments

* Alle betalingen worden in USD gefactureerd.
** Terugkerende kosten, inclusief maandelijkse of op gebruik gebaseerde kosten, worden elke 30 dagen in rekening gebracht.

Recensies

5.0 5 sterren

De algemene beoordeling geeft de huidige status van de app weer. Het is verantwoordelijk voor alle app-recensies, maar geeft voorrang aan de meest recente.

Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 7% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren

Lijst van recensies

Recensies filteren en sorteren

  • Rock Creek Crates

    Locatie Verenigde Staten
    App gebruikt gedurende 3 maanden

    We use this app for a post purchase survey. It was simple to install and easy to use. I like that it helps us get a clearer understanding of how our customers find us.

    Antwoord van ontwikkelaar
    25 juli 2022

    Thanks for the nice review. Great to hear how the app is helping you understand where you're gaining customers from. All the best!

  • REEF

    Locatie Verenigde Staten
    App gebruikt gedurende 2 maanden

    Extremely easy to configure and get up on our site. Also very responsive customer support the one time we had a question.

    Antwoord van ontwikkelaar
    24 juni 2022

    Thanks for the great review! Pleased to hear that you've found the app intuitive. We were happy to help out with your enquiry. All the best!

  • OK Perfumes

    Locatie Spanje
    App gebruikt gedurende Meer dan een jaar

    Es buena, simple y gratuita. Queda muy bien en la página de carrito, o sea, que no afecta visualmente y funciona muy bien. Tiene un dashboard muy útil y carga de manera eficiente. Me gusta mucho.

    Antwoord van ontwikkelaar
    20 april 2022

    Thanks for the great review Óscar! Pleased to hear you're happy with our post-purchase survey app. All the best!
    ---
    ¡Gracias por la gran reseña Óscar! Nos complace saber que está satisfecho con nuestra aplicación de encuestas posteriores a la compra. ¡Mis mejores deseos!

Apps die lijken op Grapevine Post Purchase Survey

  • Planet—Carbon‑neutral shipping

    Planet—Carbon‑neutral shipping

    Offer carbon-neutral shipping and showcase your commitment

    3.6 5 sterren(17recensies)
    Gratis te installeren
  • Upsell Hero • All‑in‑One App

    Upsell Hero • All‑in‑One App

    Post-Purchase One Click Upsell & Pop-up Upsell and Cross-sell

    5.0 5 sterren(21recensies)
    Gratis abonnement beschikbaar
  • Hype Cart Upsell + Free Gifts

    Hype Cart Upsell + Free Gifts

    In Cart Drawer Upsell & Post Purchase & Checkout Upsell BOGO

    4.2 5 sterren(14recensies)
    Gratis abonnement beschikbaar
  • Sustainable Clothing ‑ Fashion

    Sustainable Clothing ‑ Fashion

    Inform your customers of your sustainable catalog.

    Geen beoordelingGeen recensies
    Gratis proefperiode van 7 dagen