Grapevine Post Purchase Survey

Rare find: just works, fair pricing, and actual humans behind it

Like many Shopify merchants, I’ve replaced most paid plugins with home‑grown or “vibe coded” alternatives to save money. Grapevine is one of the few apps I’m not planning to replace, and for good reason.

First, it simply does what it’s supposed to do. Setup was straightforward, surveys look native to my store, and I haven’t needed to hack anything to get custom features or designs. It’s one of those apps you install and then forget about in a good way.

Second, the pricing is honest. Flat fee, unlimited responses, no sudden price jumps as transactions grow. In a world where simple plugins become expensive as you succeed, this feels refreshing and respectful.

Third, the support is genuinely human. Steve actually listened to my improvement ideas and treated them seriously. It’s rare to feel like you’re talking to the people who shape the product, not just a support queue.

If you want a survey app that works out of the box, doesn’t punish growth, and is built by people who care, Grapevine is an easy recommendation.

The Grapevine app has been a great resource for our ecommerce business needs. We've gained crucial insights from our customers since implementation that have allowed us to pivot and improve upon our services. This has been an invaluable service for our needs and is incredibly affordable.

This app has been an incredible find and has performed so well for our small business so far! It’s really user-friendly for setting up all the surveys, and the customer service is incredibly efficient.

We’re currently using their interactive Shopify checkout survey, where customers can leave feedback about their experience before they forget, and we’re also planning to use the Klaviyo integration for more in-depth feedback.

Highly recommend this app over some of the other big survey platforms.