Grapevine Post Purchase Survey

Post Purchase Survey - How did you hear about us

起始价 $5/月。 7 天免费试用。

应用亮点

  • 无缝工作流程:可直接在 Shopify 后台使用

  • 速度经过测试:对您的在线商店影响很小

Post Purchase Surveys

键值分区

Custom Post Purchase Surveys

Learn more about your customers with this simple yet effective post purchase survey. Ask any question that will provide valuable insight

Post Purchase Survey Analysis

Post purchase survey revenue stats help to identify the responses that generate the most sales. Inform your Marketing spend and strategy.

One-click Post Purchase Survey

The post purchase survey takes seconds to complete and fits seamlessly into your Order Status Page, ensuring high customer response rates

应用详细信息

Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Grapevine is a simple post purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.

If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.

The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.

The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.

Other questions you might like to ask:

  1. Did anything make you consider not completing your order today?
  2. How would you like to hear from us in the future?
  3. What best describes you?
  4. How would you rate your overall experience?
  5. Do you have any feedback on your experience today?

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.

How will this help me?

If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post purchase survey, the customer can now tell you exactly how they found you.

The insight you get from your customers is always going to be better than tracking ID's and pixels.

推出日期

无缝衔接到

  • POS

集成对象

  • POS
  • ReCharge Payments
Grapevine Post Purchase Survey

Grapevine Post Purchase Survey

Grapevine is a simple post purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.

If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.

The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.

The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.

Other questions you might like to ask:

  1. Did anything make you consider not completing your order today?
  2. How would you like to hear from us in the future?
  3. What best describes you?
  4. How would you rate your overall experience?
  5. Do you have any feedback on your experience today?

How Did You Hear About Us?

This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.

How will this help me?

If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.

If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.

The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.

Why wouldn't I just use campaign tracking?

Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post purchase survey, the customer can now tell you exactly how they found you.

The insight you get from your customers is always going to be better than tracking ID's and pixels.

推出日期

无缝衔接到

  • POS

集成对象

  • POS
  • ReCharge Payments

定价 7 天免费试用

查看所有定价选项

BASE

$5/月

  • Customisable questions
  • Collect unlimited responses
  • Survey results charts
  • Downloadable data
  • Reclassify responses
  • No Grapevine Branding!

EXTRA

$15/月

  • Everything on the BASE plan
  • Survey reminders
  • Tag Customers & Orders
  • Capture via Shopify POS
  • Capture via ReCharge Payments

* 所有费用均以USD结算。
** 定期费用(包括每月费用或基于使用情况的费用)每 30 天收取一次。

评论

5.0 评分

整体评分反映了应用的当前状态。其中考虑了所有应用评论,但会优先考虑最新评论。

每个评分等级的数量
  • 92% 的评分是 5 星
  • 7% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 0% 的评分是 1 星

评论列表

评论筛选和排序

  • Perfect Jeans

    地点 丹麦
    使用应用的时间 15 天

    Great app, gives good insights and helps big time. Its one of those apps which is important for us..

    开发人员回复
    2022年9月3日

    Thanks for taking the time to leave us a great review Emil! Glad to hear that our post purchase survey can be translated using LangShop's dynamic translation feature.

  • Peachy Shapewear

    地点 加拿大
    使用应用的时间 大约 1 年

    Relying on just the metrics you see inside your Facebook/TikTok ad account is not enough these days. If you want to know more about where your customer came from, why they bought, or who referred them, install Shopify’s most rated post purchase survey app called Grapevine. It’s a no brainer. 5 min setup, You’ll have a better grip on your business period, who doesn’t want that? Best app for post-purchase , worth the install.

    开发人员回复
    2022年9月5日

    Thanks for your great review! Great to hear you've gained so much valuable insights from your post purchase surveys! All the best :)

  • Rock Creek Crates

    地点 美国
    使用应用的时间 3 个月

    We use this app for a post purchase survey. It was simple to install and easy to use. I like that it helps us get a clearer understanding of how our customers find us.

    开发人员回复
    2022年7月25日

    Thanks for the nice review. Great to hear how the app is helping you understand where you're gaining customers from. All the best!

与 Grapevine Post Purchase Survey 相似的应用

  • Upsell Hero • In Cart Upsell

    Upsell Hero • In Cart Upsell

    Cart upsell popup app, post purchase upsell, one click upsell

    5.0 评分(23评价s)
    提供免费套餐
  • Sustainable Clothing ‑ Fashion

    Sustainable Clothing ‑ Fashion

    Inform your customers of your sustainable catalog.

    无 5 星无评价
    7 天免费试用
  • Buy Button channel

    Buy Button channel

    Sell your products on any website or blog.

    3.7 评分(352评价s)
    免费
  • DSM ‑ AliExpress Dropshipping

    DSM ‑ AliExpress Dropshipping

    Find Suppliers & Sourcing Agent & AliExpress Dropshipping

    4.9 评分(638评价s)
    提供免费套餐