Customisable survey question
Learn more about your customers with this simple yet effective post-purchase survey. Ask any question that will provide valuable insight
Survey revenue analysis
Survey revenue stats help to identify the responses that generate the most sales. A great way to inform your Marketing spend
High survey response rates
The post-purchase survey takes seconds to complete and fits seamlessly into your Order Status Page, ensuring high customer response rates
About Grapevine Post‑Purchase Survey
Grapevine is a simple post-purchase survey that is presented to customers on the Order Status Page after a successful checkout. It takes only a couple of minutes to set-up and activate and only a few seconds for Customers to answer.
If you are on the EXTRA plan, the survey can also be asked: 1. In person using Shopify POS 2. On the ReCharge Payments thank you page 3. When clicking on a survey reminder link in your shipping confirmation email notification.
The survey question can be customised to suit your marketing goals with an unlimited number of predefined options and sub-options for the Customer to select as their answer.
The majority of Merchants using Grapevine currently ask customers "How did you hear about us?". It is up to you what question you would like to ask.
Other questions you might like to ask:
- Did anything make you consider not completing your order today?
- How would you like to hear from us in the future?
- What best describes you?
- How would you rate your overall experience?
- Do you have any feedback on your experience today?
How Did You Hear About Us?
This is a very common question asked by a lot of consumer facing businesses as it helps them understand where their customers are coming from. It's a very simple question but if used correctly, can provide crucial insight into shaping future marketing campaigns for maximum impact.
How will this help me?
If you see the majority of conversions coming from social media, this will tell you that it is a highly effective sales channel and you should continue to push activity and maybe even increase efforts in that area.
If you're running a marketing campaign or spending money on a particular channel you will appreciate the Revenue Breakdown by Response chart. Viewing the total order value of each response type is crucial for making decisions on future spend.
The data can equally be used to identify poor performing channels, allowing you to reduce efforts in those areas and allocate more budget to focus on the high performing channels.
Why wouldn't I just use campaign tracking?
Campaign or source tracking is complex due to the number of devices and methods used in the buying journey. Sometimes a tracking code doesn't tell the whole story. For example, your customers could be seeing an advert on their phone from a social media page. But they decide to wait until they get home and search for you on their tablet or laptop. This would be tracked as direct or organic search, but in reality, it was that social advert which brought the traffic. Using the Grapevine post-purchase survey, the customer can now tell you exactly how they found you.
The insight you get from your customers is always going to be better than tracking ID's and pixels.
- ReCharge Payments
Use this app while selling in person with Shopify point of sale.
Collect unlimited responses
Survey results charts
Tag Customers with their response
Tag Orders with the response
Everything on the FREE plan
Capture via Shopify POS
Capture via ReCharge Payments
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
We use this app to capture where our customers are hearing about our products. Grapevine is an added bonus to our marketing and advertising.
Thanks for your great review. We're pleased to hear that Grapevine is providing insight into your marketing activities.
So So Gay
What a great little app! As soon as I installed it I was getting feedback. I knew I got sales from all differnt platforms, and FB ads tell me exactly what my paid activity sends me, but now I've got real life feedback from people and a nice breakdown of the revenue each generates. It's self-reported so may not be 100% accurate, but its a lot better than what I had before - exactly nothing! And the free version is more than enough data for me right now. Once I get bigger and have more orders I'll almost definitely upgrade to ask more questions but for now, this is ideal. Thanks!
Thank you so much for your detailed and kind review. We're really glad that you're finding Grapevine useful and that you're receiving good quality data for your Marketing activities. Thanks again!
The Personal Barber
Great little app and it's priced fairly ($3 a month should be the standard for all apps that do just one thing)
4 stars rather than 5 because of one feature it desperately needs:
At the moment you can only make one survey. If you want to change your survey question you have to ask the team to wipe your data and start again (making sure to download the data first)
It would be great if you could change the survey question and this would then create a new tab in the analytics, rather than having to delete everything
I'd also really like to see a bit more segmentation so that the survey gets shown to people based on what they buy.
At the moment, my survey is asking a question about the main product, but it's not particularly relevant to customers that are buying something different.
Thanks for taking the time to leave a review and provide your thoughts on improvements.
We may introduce some of your suggestions in the future, however, the level of development and support required to deliver and maintain those features would, unfortunately, lead to a more expensive app.